HomeSwapper Reviews 

Got a match, went the whole way, then the person I was swapping with changed their mind and pulled 5 days before the swap leaving me in the S...t both work wise, time wise and financially

Crap been on for 2 half years still nothing no one ever replays back to you so given up all hope

My experience the home swap thats good And easy

Waste of time and time wasters. I found oung women Homeswapper was rude. 1st one was reserve & quite.hung up on me when I was speaking. I had 2 block some of them because every time I asked their address, they was a long paused. They had no intention when there excuses, Oh I was busy.
Went from arrogant to worse. So I got my karma by telling them. Time wasters and told them how I felt. I blocked them. I went out my way to message them. The same houses and flats on there. No wonder 😔😴😔😴😔 half of people don't hav no luck. Or can't move. Never again I use this site.

Such a great site to find a new house or flat.
I managed to find a place where I call home and I'm so happy.
Give it a go if your looking to move

Absolute waste of time registering on this site I swear, the 1 star reviews ARE NOT WRONG BELIEVE THEM, constant messages from people who don't even bother reading your advert and offer you places 3 stories up when you clearly stated ground floor only, website only sends me email notifications that I have a message in homeswapper like 9 to 10 hours after the message was sent (usually get woken by the email notification at around 3AM) which is nice. People constantly tell you they want to view and then cancel multiple times with seriously lame excuses. Try and put a new area in to search for and hey hey you get zero results as it tells you it accepted your new location but then did not work, awesome. Using this site I was expecting Jeremy Beagle to appear at my door with the you've been framed team.

Love Homeswappers generic reply, have you guys got this saved so you just copy and paste to everyone on here, so go on then put your proof were your claims are, show the thousands of people who swap on this site every years successfully. NO YOU CANT CAN YOU BECAUSE IT DOES NOT HAPPEN

Absolutely crap!! Was on there for years and have now officially given up! The site is useless to use and so many time wasters it’s unreal!! Rude people trying to use you for their crap multiswap 🤣. Not even reading my ad! It’s an absolute joke! I feel so sorry for people who are in need of bigger properties that aren’t getting anywhere! Then there’s the people that ignore your msgs! Ban these ignorant people this will get rid of these people that are on there just to window shop……oh and no I don’t want to swap from a coastal town to inner city London thanks! Like whaaaat!? Plus where are the manners?…. ‘Want a1 bed place’ in none of your specified areas?’🤣….Over and out HomeSwapper! Waiting on someone (not the government) to create a useful and courteous website that works!

Great communication and serious swappers. People I visited to see their property were so lovely.

A fairly simple process from start to finish.

Being able to view homes in ideal locations and see pictures of various rooms was very beneficial. Thanks to Homeswapper we have been through a very straightforward exchange and moved to a lovely home in the ideal location.

The site is good, it's just the people. Everyone on this site is in the same boat you live in a council property it is not yours it is rented! The problem is when you have one tenant occupying a large three bedroom house on there own and have lived there for twenty odd years and will not give it up,this is what is clogging up the whole system. They need to remember they do not own the property.So they need not to be selfish and pass it along to tenants with families who actually need them. And also the tenants who think there property is a palace and think they can demand a house with a pool and stables and ten acres of land need a reality check you live in a council property!

Many people on the Homeswap are not being REALISTIC.
Granted who wants to live in a S**thole? NO ONE.
At the same time , however, you have to be REAL.
Seeing ads like:" Oh would like a three bedroom house, with a huge garden, and near some posh area, blah blah,..."
Are more likely to get their hopes dashed,
Especially if your place doesn't meet the others standards.
Can understand those who wanna downsize, or move for medical, or work reasons, or overcrowding, but that is something your local council should be able to assist you with anyway

Not saying a swap can never happen, but being a bit more REALISTIC would help
Good luck!

People should understand and learn that if there's no product being sold on a website, then THEY are the product. I read here on TrustPilot about complaints of no customer service and more (and I've experienced them too), but what do people want for ZERO cost? Homeswapper don't care if you swap or not.

People should understand that this site is nothing but a 'lost leader' for the owners of Homeswapper. They are, in fact American owned corporations who produce computer software & more. In the UK, the owners of Homeswapper sell computer software for Housing Associations and Local Councils. The purpose of Homeswapper is not for us, the residents, but for the American owners to have a 'Flag' which is a well known name within Councils & Housing Associations so that their sales people can go and sell their software to them. The conversation may go something like this ..."Hi, I'm selling computer software from MRI, you'll know our social housing website called Homeswapper" ...All that is fair enough, people shouldn't expect service from a free website.

What the site does NOT do, especially today in the largest housing crisis this country has seen for decades, is monitor residents ads to follow social housing occupancy legislation.

I've had multiple 'conversations' with other tenants on Homeswapper who are one person occupants wanting a 2 or 3 bedroom place in central London.

Homeswapper is even named as the 'go to' site on government and council websites but all that is about to change.

I did attempt several times to engage with Homeswapper but it went nowhere. I've been a consultant to a friend of mine who sits in the House of Lords on the new Social Housing Bill since the tragic Grenfell Tower fire. Plans are afoot for government to open a social housing swapping site where residents will upload all information on initial application, hence vetting swaps from day one which Homeswapper can't do as it's a private site.

I've spoken to many social housing residents and staff of social housing schemes and not one has known of anyone who has actually found a swap, including the area manager for the largest Sheltered Housing scheme in London where I live.

Once again, if you pay nothing on a website for a product then YOU are the product. It makes no difference to Homeswapper as this site is a lost leader for them.

*Please go to the very bottom of the Homeswapper home page on the left and click on 'MRI' and the link will take you to Homeswappers UK owners software site, further explorations from Wiki.......MRI Software, LLC is a provider of real estate and investment management software to real estate owners, investors, and operators. The company was founded in 1971 under the name Management Reports Incorporated and was later known as Management Reports International and, once acquired by Intuit in 2002, Intuit Real Estate Solutions (IRES). In 2009, the private equity firm based in San Francisco, Vista Equity Partners, acquired IRES and renamed the company MRI Software.[1] In 2015, MRI Software was acquired by private equity firm GI Partners.[2] In 2017, MRI received additional strategic investment from TA Associates.[3] In 2020, Harvest Partners, LP, made a strategic investment in MRI, joining existing investors TA Associates and GI Partners.[4]

MRI Software is headquartered in Solon, Ohio,[5] with a total of ten offices in North America. The company has six offices in the EMEA region and four in APAC, including Hong Kong and Singapore.[

To be fair, i swapped in the past, circa 2010with someone and now looking to swap agajn. Yes the website is a bit basic but you only have to use it once to get into contact with somekne you can mutually agree with. Ppl must be thick as fook if they thjnk they are going to be able to 'trade up' from a crap flat somewhere. There is a housing crisis ppl after many years of right wing governments so wind yr neck back it. Homeswapper can only facilifate exchanges if possible exchanges exist. Get with it.. 🙄🙄

I used their contact me facility as my documents needed for a mutual exchange wouldn't upload. They replied we don't have anything to do with exchanges, contact your housing association. Its their system I'm having technical issues with, lazy couldn't be bothered attitude. Because of this I have had to email sensitive documents and its taken umpteen emails trying to resolve the issue - update with regards to your answer, I couldn't have made it clearer what I wanted and your operative couldn't have made it clearer in the 3 emails we exchanged that I was to contact the housing association who asked nevto contact yourselves. This was not a misunderstanding as the question was very clear. It's too late I've sent the docs by email now but being as they were copies of info that you shouldn't send by email I'm hoping it doesn't get hacked. Using your safe platform would have been much better.

I have tried shaping on this site for over 20 years with 0 swaps

This website a totally waste of time

Worked for me.

This site is terrible - no assistance should you have any issues - so far I have waited days to log in to the housing hub as for some reason it now doesn't recognise me, I can't renew my password and it sends me to an error page .... there is no telephone number only generic email addresses that tell you "The team are currently experiencing an extremely high volume of cases coming in, and as a result there may be a delay in replying to your case" .... I am in the middle of a swap I have messages on the system that I can't access - utter nightmare and no customer support at all :(
Also noticed all the replies on here say go through Customer Support - there isn't any customer support - some of us don't have weeks and weeks of time to waste?!

awful website there's never any propertys on there, not once have i had a match or even found anything close to what im looking for, totally useless.

This web site seems to me like its full of time wasters big time. We have had people come to our home had a good old nosey around only to say I will let you know. One person was sleeping on the floor in there living room because didn't have enough bed rooms, but they refused our house because the back garden was too small. The latest one was I need a bigger house for my girls came round showed him around same thing garden too small. These people need to get there priorities right.They are looking at houses as if there buying them for christ sake.