Honda UK Reviews 

Excellent Customer Service.
No one likes breakdowns, especially when the repeated breakdown occurs over a short period of time.
However, Honda UK, organised a hire car, my vehicle to be taken to the dealership, who contacted me throughout with progress reports on my vehicle.
Thank you Honda UK.

Bought a Honda Jazz hybrid ‘25 plate. Had it two days and it began to malfunction. It went in for repair 8 times in less than 3 weeks. Manager of the branch (Newcastle upon Tyne, Scotswood Road) said it was due to my driving! RAC were called out twice and they confirmed the faults. Shocking lack of care and concern by Honda. I rejected the car. They still claim it was my fault despite the car going back in the workshop! Would he have said the same thing to a man?

Purchased a brand new new 2022 Honda Africa Twin Adventure Sport DCT ES model. I was once a devoted Honda fan boy. This was my 8th Honda and my first brand new one. It will also be my last Honda purchase. Honda don’t give a toss about customer service. They don’t support their dealers either who give the impression they are helpless to assist a loyal customer.

What a waste of £16500!

My advice is best avoid and buy a bike from a manufacturer who wishes to retain good customers.

Purchased a new mower from the Honda store (store.honda.co.uk). The mower was shipped from a dealer, rather than directly from Honda. They don't tell you this during the order process, and you don't have any say over which dealer they choose to fulfil your order. Some dealers are obviously better than others, so it's pot luck depending on where you live.

I had a problem with my order, and contacted the customer care team via the website. They expressed zero interest in helping, and their only response was telling me to find my dealer, and contact them.

I mentioned that my contract of purchase was with Honda rather than the dealer they sub-contracted my order to. I even cited several clauses in their own terms and conditions - which they completely ignored!!

Their customer care team don't care. They are completely useless and a total waste of time to deal with.

I will recommend friends avoid buying directly from Honda, and either buy from a dealer of their own choice, or another brand.

I have been waiting for the My Honda+ services included with my new car to stop pending and activate for over a week now - well beyond the 20 minute wait indicated in the App. For troubleshooting, Honda advises calling its customer service line 0345 200 8000 but I have tried this several times and the line is currently unmanned. It rings for a couple of minutes, then plays a recorded message announcing that there's no answer. This is a frustrating and thoroughly unsatisfactory experience.

UPDATE (13 May)
Apparently, Honda’s UK customer service call centre is located in Spain, and my attempts to contact them coincided with the widespread power blackouts there. They get a pass for that, but an explanatory recorded message would have reduced caller frustration. I had also sent an email to customer support outlining my problems with the MyHonda+ app. This received a reply after a couple of days and the problem was fixed. Although, now that the app is working, I haven’t really found a compelling use for it.

Having taken my new Honda CR-V on an extended run, I would be inclined to give it a five star review, certainly in comparison with the 2013 model that it has replaced. Comfort, performance and handling are all good, the tech is unobtrusive, well integrated and fairly easy to reconfigure; Apple CarPlay connects seamlessly, and the sound system is epic.

But… I’m holding a star back because the dealer provided me with an EU Certificate of Conformity (required for travel in mainland Europe) for the wrong CR-V. This would have been easy to miss because who’s going to pore through all that tiny close-set print? It was only by chance that I noticed the colour wasn’t right. This could have caused serious complications if I had needed to show it to a gendarme during my planned French excursion later this year. Error yet to be rectified.

Honda UK finance has been good. Always answered the phone in time and sent the promised paperwork. Having read other reviews, it occurs to me that this was a relatively straightforward agreement, no changes etc, just a brand new purchase of a scooter. I would use again but the Honda dealership left and was replaced by Yamaha

Bought a Honda Izy lawn mower costing £500 for the summer of 2023. All hunky dory for the fist season of grass cutting. Stored in a shed over winter. Second season the lawn mower started to cough and splutter, then eventually wouldn't start. Contacted the local Honda dealer to have it repaired under the guarantee, however, they informed me it was the carburetter and this was not covered under the warranty. Had this replaced at my own cost of £120. The mower cut OK for 2024..... Fast forward to 2025... have the same issue.... it just will not run run for any length of time. It starts OK, but continually cuts out. This is not a cheap lawn mower by anyone's standards, and if I were you, I wouldn't waste your hard earned cash. My partner bought an electric mower from ALDI five years ago for 50 quid and it's still going, invest your money in one of those because the Honda Izy is not fit for purpose and Honda after sales service is absolutely shocking and none existent.

Purchased a Honda "izzy" lawnmower and its been back to the shop two times in less than a year and its only about a year old. It has had minimal use probably about 2hrs. The first time I was told it was bad fuel so I was told to use "Fuel fit"fuel conditioner this I did but now I have a lawnmower that wont start.
Previously I had a Hayter with Briggs & Stratton motor and no problems for 10 years!. I expect more from a supposed quality product, Feeling disappointed

What a shambles
I just received a letter informing me the Honda dealer I have been using is no longer authorised.
So I contact Honda uk re my existing service plan.
No mention what to do if you have a service plan with them.
Honda uk could not inform me what to do but gave me another number.
That number ten gave me a 3rd number.
Why can the information needed not be given in the letter sent.
Why do I have to waste time and effort on 3 phone calls.
Just because Honda uk can’t be bothered to give information.
Shame on you Honda

Bought a 2018 Honda. Still under warranty. Also paid extra to extend the warranty. 8 months in and the gearbox went, which is unusual. Also found out they have 2 recalls one for engine and one for fuel type. They're saying that I have to pay £6000, to get new one as the claim limit is less and it costs£20,000 to fix. I told him what's the point of the warranty. N also if they can replace vehicle since it's been 8 months as they can do. He said no not under the policy. So offered to fix it for 2nd hand gearbox but it will still cost me £1500 to fix. Also said he couldn't see the engine recall just the fuel. Been without a car now for a week. Main breadwinner in house and struggling to get into work and drop kids as the timings are so close together and having a special needs child missed his appointments as well. They haven't even provided a curtsey as they are booked out. So I'm now put of pocket after having to pay for extended warranty. Makes me think twice before buying a Honda again. They are supposed to be reliable!

I visited Honda at Cheshire Oaks for my annual service and MOT which I subscribe to monthly. In the list of recommendations they claimed my front brake pads were 60% worn and needed replacing (cost £207.67). I had actually had this work done at an independent garage only 6 weeks previously. I returned the garage who had done the work (cost £96) and they showed me the brake pads are indeed new and are not worn at all. This made me query all the other 'recommendations', including the 2 new tyres I had to pay for to get the MOT. I have no proof but feel very upset at the deliberate attempt to get me to pay for work that doesn't need doing. I emailed the showroom but had no reply. I tried to ring them, no reply

Having a major fault causing NEW car to flood with water since August 2024, they will don’t care how destroyed the car is they won’t back the consumer and get dealerships to do their job. RIP off merchants. Forgetful. No spines. Car doesn’t drive at all now due to electrics ruined.

Where to begin? After having my car for 7 months, the whole turbo engine had to be rebuilt and my car was in the garage for 3 and a half months. When I finally got the car back, I had to send it back in for further repairs. Not even 6 months later, back car was in the garage yet again for repairs.

All this time, I've been chasing for updates via email and phone. The reps at Honda are absolutely disgusting and have no customer service skills. Honda have now refused to look into these issues asking me to go to the Ombudsman. This batch or Honda Civics are faulty and Honda don't want to take responsibility for it.

Honestly, the level of incompetency is truly amazing. Honda as a brand has gone downhill and I'll actively encourage everyone I come across to avoid these cars at all costs. Thank you Honda for being useless.

Terrible customer service. Satnav tries to take you down several one-way streets. When raised with head of customer services, they say that this is not their fault. How can they be selling brand new cars with faulty satnav systems and not care?

The after sales I received was appalling. Went back 6 months ago and got a mechanic to have a test drive with me to listen to the noise from the brakes that appeared. Honda mechanic said 'noise is normal' I said it wasn't there when I bought the vehicle and it's not normal. I have had the rear pads changed by another garage and
the noise went.
Just got a message saying my vehicle is overdue a Honda recall, never said what the problem is but call and arrange a repair. Been calling for 2 days and leaving messages for a call back, still waiting.....what a joke of a company....

I have purchased two vehicles from Blackburn previously and received good service.my last car was a honda civic.the three year warranty will soon run out and I emailed the service dept a week ago requesting the price for a new warranty plan. And a new price for a service plan.i have not received any response.not very good since I have always praised the Blackburn l branch

Just put my honda civic in for a service then a phone call saying it needed new spark plugs and rear brake pads how can you tell it needs new brake pads without taking the old ones out I was told by other people before I took the car in that they would find something wrong at the dealers just a rip off it won't go to a dealership again I only said yes too the work thinking it would effect my warranty never again will I go too a dealership again just rip off merchants honda sunderland

Bought a Honda robot mower. 5 year Honda warranty. Year 3 and mower constantly breaking down - fall out with retailer and they're refusing to look at mower. Honda customer service point blank refusing to step in.
5 year warranty worth zero. Complained to CEO Jean Marc Streng - doesn't even reply - you get customer service team who have no power to do anything Tried Sarah Roseblade Head of customer service - no response. All they are interested in is the dealerships and not losing their custom. Avoid unless you want to lose money. Warranty not honored!

While I really like Honda cars and much of their services they provide, through checking my bank statements I noticed that Honda were charging me twice for extended warranty. The financial department said it was the fault of the local dealer in Solihull and the dealer said it as the fault of the Honda financial team. I have managed to receive some refund but keeping a close eye on statements. If. Hadn’t noticed myself then they would have continued taking the money.

On January 8, 2025 12.33, I contacted North West Honda Super Centre and spoke with Craig Allsopp-Stone about a used scooter they had advertised. After discussing the details, I placed a deposit over the phone, reassured that it would be fully refundable. The scooter, identified by the license plate PJ22FYB, had only been viewed online
However, upon receiving the breakdown of additional fees, including a one-year warranty and a protection spray that I was not informed of the price over the phone I realized that the total cost was approaching that of a new scooter.
Immediately after reviewing the fees, I sent an email at 3:01 PM expressing my desire to cancel the purchase. Shortly after, I received a call from the dealership, where I was informed that my deposit would be refunded within three to five days. However, as the days passed, my deposit was not returned, prompting me to reach out via email twice without receiving any response. Initially, when I expressed my intent to cancel, the dealership quickly followed up with calls and even sent videos of the scooter, attempting to persuade me to proceed with the purchase.
Despite their initial eagerness to retain my business, the lack of communication following my cancellation request has been frustrating. I am now left without my deposit and without any acknowledgment from North West Honda Super Centre