Honey Birdette Reviews 

Violet is the best. I had an issue with an order and she took immediate action to replace my order, shipping out the replacement item with next day shipping so that I could make my photo shoot.

Overall I’ve had mixed experiences with Honey Birdette, but once I was helped by customer service manager Celine that all changed. She’s incredible, and truly cares about taking care of the customer. Without her, I’d be an Agent P customer by now. Thanks Celine.

Sasha is communicative and responsive, thank you

Received the wrong charging cable with my toy. Was helped by a lovely lady named Tiffany, who quickly helped me out and organised a replacement for me

Received a faulty item and Gigi and Danielle was absolutely amazing. Helped me from start to finish. Brillant customer service

What a great customer service!
I was texting because i had to send a bra from an whole outfit back. It was a bit so small but i. Return i was able to already pic the better size in change.

Received everything direly via Mail and next day with DHL Express Return.

I am going on a trip to italy were i would love to have my better half wearing it but the return usually takes 14 Days.

So i texted Sasha who sent the larger bra out on the same day with DHL Express so i will receive everything just in time. No extra costs and ultra fast.

Thank you so much for the perfect service! :)

Timo

Ordered a set that was on sale on 11/26. One item shipped right away. After two weeks, three items have not shipped, and they cannot/will not me why. Was supposed to be a Christmas present for my wife but because of the 14-day return policy for sale items, I had to reveal the part of my gift to make sure it fits properly without the rest of the set. It seems that the company is unable to full fill the order and is waiting down the clock for me to finally get frustrated and cancel the purchase.

A big part of purchasing from a luxury brand is the customer experience and this company is missing the mark.

Really enjoyed my experience with Honey Birdette, definitely the sexiest lingerie I have ever seen! The details and quality are great! Their customer support (especially Gigi and Josephine helped me out greatly) is awesome! Got a nice set on Black friday and looking forward to buying something else in the future.

The customer service live chat is super helpful! (and is the preferred method over the email.) Megan, Josephine and Kiki were all very helpful in getting me a solution to my damaged items. The only complaint I have is that I wish the chat feature would have the ability to send pictures because the chat is a lot faster at getting a resolution to issues than the emails but otherwise, I really appreciate everyone's help. Great company, beautiful products, and helpful customer service!

Reached out to Tiffany this morning and was more than happy with her response. She seemed genuinely interested in trying to help me out and I look forward to the results. Will update further once I’ve been contacted by email.

Having been a loyal customer for years, over 35 sets from Honey but this will be my last.

Ordered a set, refunded 4 days later, no explanation, remainder of the order sent (why would I just want the briefs?). Was told inventory issue, so this is the first alarm bell! Told briefs could not be cancelled so ordered another size. 24 hours later told the order was cancelled, and now the items are back to full price! Thought of it as a one off but no, made a 2nd order 4 items, on the 1st of Dec, today is the 9th, no updates from Honey, chasing every day. Told on the 4th the items are ready for dispatch but that was just lies. Item dispatched today, but again, only a partial order, so still missing items from the 1st. The compensation, 20% of your next order. Why would I buy again if I dont have my 1st order yet! You spend 100s of pounds, but the customer service levels are horrific. Will not be returning, advise many of you to do the same.

I had forgotten an item in my order and didn't want to place a new order to avoid paying shipping fees. Tiffany was very responsive and kind in handling my request quickly. The problem was resolved within a few hours. Excellent service!

I was looking for a product whilst the HB sale was on.. I got into a chat with Heather who was super fast and amazing with finding a store that could complete my order..
Already received my order and so happy with it and the HB team.

Amazing customer service!! I used the chat feature over the past couple of days and both Tiffany and Violet went above and beyond to help me and do their best to ensure I was able to order everything I was looking for. They helped with items as well as sizing, and when one particular size wasn’t available they were able to give me some guidance and get me a size that would work for the same item. I couldn’t be happier with my experience with both of them.

Maya responded to my email within an hour advising that she had already sorted my issue ( I put wrong address for delivery)
Very satisfied with their customer service, thanks Maya

My first visit to the Melbourne Central store was appalling! Spending 1700+ dollars was made to purchase a pair of stockings. I put on in the store brand-new that ran straight away leaving a big hole. I was then told for hygiene reasons they couldn’t exchange a $30 pair of stockings that probably cost them five dollars from China. The sales girl then took 40 minutes to pack my things and at the end of that she forgot an item by this time I was running very late and was over it. She said she would email the receipt. Two weeks later I had to return the bra as it ripped after two weeks worn twice. I was getting served and then they stopped to serve somebody else apparently they were servingbefore me. Then they could not see the receipt from their shop in the computer which is linked to my honey club. They’ve then told me this is my responsibility to find it. How can I find a receipt? They didn’t email me or put in the system correctly. I had contacted online and they had sent me a copy which I could not find the arrogant stuck up girl claiming falsely to be the manager stood and smirked at me continually repeating there is nothing you can do ,not even trying to help just looking down her nose and pushing me to the edge of losing my temper entirely. I had already raised my voice out of frustration at the belligerence of these awful sales girls who spend all their time gossiping rather than helping. I then said I will contact Afterpay and this girl says oh if you have the date I can just print out the receipt! I nearly blew up it taken an hour. I had lost clients as I couldn’t make my appointment. I was distressed and this all could’ve been avoided if she was slightly proactive and did what took her two minutes! She then looked at the bra and said it doesn’t have a tag. I’ll have to talk to the office to see if they can exchange it! Or I could provide proof that I’ve talked to the online shop and all the transcripts. At this point I gave back everything I was going to buy took the bra which I think I will burn on social media as a salute to the appalling service at Melbourne Central. I have spent huge amounts of money on this brand and get better service at Kmart and to be honest the last few purchases the quality has been less than the brand represents the stockings run very easily and quickly. I have $10 pairs that have lasted longer the cheap rubber on some items snaps in the Mish on the bras your fingerprint slip through. So I think my honey journey is coming to an end. It has been less than sweet like honey should be more like vinegar..

I had trouble with an order - the thong I ordered was sent seperately through a company called StarTrak and never arrived. On my tracking information it was just sitting with StarTrack.
So I contacted customer support at Honey Birdette and spoke with a Maya who was very apologetic and emailed me with updates on their end. They couldn't get in contact with StarTrack so ended up sending me a new thong. They obviously had to do some investigating on their end but within a week of me sending my original email, I was sent a new thong.

I really appreciate the timely response to sort out the issue and that they sent me a new one directly from their warehouse no more dealing with StarTrack haha! Maya was lovely to speak with and was very understanding about my frustration. It was really nice to feel like I was talking with a genuine person who cared about my experience and wanted to make it better because they ACTUALLY care about their customers.
I was obviously fustrated at the fact the thong didn't arrive with the other products I ordered, and Maya was very validating and understanding of my experience. I LOVE Honey Birdette and have always had such great experiences online and in store, but this situation has just made me love the brand even more because you always see what a brand stands for MOST when you have an issue with them. Thanks so much team! And massive thanks to Maya xxx

My boyfriend and I have been loyal HB customers for a long time. He consistently spends a significant amount at HB for me, especially on special occasions and events.

Recently, he purchased two final-sale items in my usual sizes. Unfortunately, neither of them fits properly. I contacted HB to request an exchange or store credit, but my request was declined.

While I understand the final-sale policy, we believe that as loyal customers who have spent considerably with HB, a level of flexibility and goodwill should be offered in situations like this. It’s disappointing to be left with items that cannot be worn despite our ongoing support of the brand.

I’d appreciate it if you could escalate this matter to a manager for review.
I don’t do anymore business with HB
You lose me.
Anna was great but Dianelie and Kayla no
I would give them 0 star if I could

Maya at the online customer service is a gem!

Thank you for saving me money and helping me! I really appreciate her!

I made a mistake when ordering and popped in my old address. I quickly emailed the company to try and ammend this, I really appreciated that the company sends an automated reminder to add the order number. I had sent the email fairly late at night and I heard back from them first thing in the morning saying that they are going to try and fix it and not even an hour later I heard from Danielle that my order had been fixed. I am so grateful to Danielle and the company for helping me out, and getting back to me so so fast! I have never been put at ease faster and it makes me 100% more sure that I will be ordering from here again! Thank you Dani and Team, you are amazing!!!!