Hook & Flanker Reviews 

1 star is me being generous!! I ordered items in September 2005 and have emailed to ask for an update. I have requested a refund - no response at all. It is now march 2026 still no response from hook and flanker and no refund!!! I have ordered before but will never order again. I greatly look forward to my refund from you hook and flanker???????

Ordered a quarter zip and fleece 4 weeks ago with the items on the website showing as in stock and with an expected delivery date of 3-5 days. After 10 days the order status said it still hadn’t been shipped so I contacted them on social media and via email. Over the following weeks I’ve attempted to contact them via the portal on their website, email, phone and instagram yet I’ve had no reply- despite them being active on social media! Today I tried to check my order status again and the website cannot be found resulting in me contacting the bank to try and get my money back. Absolute scam trying to make money out of rugby fans! Very, very disappointed!

I ordered on the 4th November 2025. I still have not received my order nearly 5 months later!

I have had no follow up from the many, many emails.

Do not order

I had ordered a fleece and 2 weeks later it had not arrived nor had I had any update from the business. I emailed them twice and had no reply and I also messaged them on instagram and had no reply. The fleece finally arrived over 3 weeks later. The quality is fine- nothing special.

It’s shocking. They’ve deleted all my honest bad reviews, deleted comments, constantly trying to hide how bad their customer service really. My order never came, had to contact my bank and reported to trading standards. How they still haven’t managed to sort things out I don’t know. Looks a great design too it’s such a shame!
Really need to either cut down and put a limit on orders or just stop completely and taking peoples money without returning the goods!!

SCAM

Order placed on 2nd Feb - not received - Royal Mail never received it. Have ignored all communication from me.

Reversed charge and have let trading standards know.

DO NOT ORDER Ordered November last year and the fleece I received days before Christmas was not the size I ordered. Many many many emails and eventually I was sent permission to return which I did in January. Despite proof of delivery and at last 10 more emails no reply and NO refund! It was my son’s Christmas present and we love to support entrepreneurs but please DO NOT order from this company!!! So disappointed

Order a jumper for son for Christmas ‘25, got an email saying it was sent, it’s never arrived. No tracking details. Kept getting emails telling they caught up after Christmas Clearly rubbish as no jumper received no response to any emails I have sent. No response to formal complaint sent gtd mail to both registered offices. Hissing the guy has gone under but not got the balls to list it. All revision his site seem to be written by a robot giving 5*. Large collective fraud looking at all these reviews.

I am disappointed at the unprofessional way this company has dealt with my order placed 11 February - a birthday present for my rugby playing grandson, and as of this date 2nd March I have had to indication as to why it has not yet been sent and received his end.
An automated reply is just not good enough -

5 MONTHS AND IM STILL WAITING FOR MY ORDER and I have emailed the company multiple times as well as on Instagram and TikTok and have had no response! PLEASE DO NOT ORDER FROM THEM

Placed an order on 5th Jan. Received an email on 18th Jan saying they were having to refund the order due to issues with their website, frustrating but ok. I have contacted them on three separate occasions since requesting when this will be received and got no response (it’s now 23rd February!) - total radio silence. I understand this is a small business, but the customer service is inexcusable

Ordered a jumper, not even dispatched yet and no email to update me on the progress.

07/03 I have reached out via email and social media but no response.

SCAM! Ordered 2 fleeces and never came. Once I contacted the owner, Brad, thought a WhatsApp group he set up for order updates etc, which seemed to be a gathering for everyone who was simply looking an answer as to where their order is, he removed us all from the group. This tells us what we need to know. Please save yourself the money 😃

If I could put zero stars, I would. Order placed in December still not received two months later, and all my emails to customer service have been ignored. There is no way of getting hold of them. I am very disappointed and would not recommend buying online from this company.

Awful experience- have still not received promised refund after Christmas gift not delivered- has anyone? Absolute charlatans - I love rugby and this company is not a good advocate for the sport! Avoid or use at your peril!

do not buy from here if you actually want your order, i’ve been waiting since October.

Hook & Flanker now where do we start? while i understand that you are a small buisness the first item we ordered in september arrived in december, i thought could be a busy time of year etc. but NO i ordered another item 4 weeks ago and it is still not here! THEY HAVE EVEN EMAILED ASKING ME TO LEAVE A REVIEW! the royal mail tracking code says they have not recieved the parcel yet but you are asking me to review how you did? well guess what not very well! The first fleece we recieved is great quality and my son loves it and im sure when the second turns up it will be too! Great quality garments shit quality customer service!

DO NOT ORDER!!!
Still waiting on my delivery after ordering 13 days ago, I have tried to reach out to them via Instagram and tik tok dms just being completely ignored. Whilst having time to make social media posts etc but no time to reassure clients of their orders. So quick to take the money off you but not so quick to ship the item out. ** quick edit, it arrived nearly 4 weeks upon ordering ** increased the rating because of such but they aren’t great at getting back to you if you contact them.

Order has no sign of arriving after 3 months, I’ve actually been blocked on social media after commenting asking for help with the process. Joke of a brand who seems to care very little about actually supplying the product people pay for. Customer service also very poor with no information and terrible wait times. Would discourage anyone from buying as it borders on a scam imo.

Brad Cracknell ripped my son off amongst hundreds of others. I'm an experienced journalist and I've dug lots up on him. I'm working on a story for the national press and would love to hear other people's experiences here on TrustPilot - the guy comes up with some amazing excuses. Please share!