Horizon Currency Ltd Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and efficient service, noting how smooth and easy the currency exchange process is. The staff are frequently highlighted for being exceptionally helpful, professional, and supportive, often going above and beyond expectations. Many people also appreciate the very competitive exchange rates offered, providing much better value compared to traditional banks. People frequently highlight the excellent communication and personalized approach from the team, which makes complex transactions feel safe and straightforward. Reviewers consistently feel supported and reassured throughout their dealings, even when unexpected issues arise, appreciating the proactive assistance provided.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their efficiency, helpfulness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting excellent and very good rates.... See more

Value for money

Customers consistently note positive experiences with value for money, frequently highlighting excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not know a lot about Horizon currency ...i had been let down by many other companies ...But ....bloody amazing very very helpful any questions or problems they are there right on it ..r... See more

Rated 5 out of 5 stars

I had never heard of Horizon Currency, however I was drawn to them by the favourable rates they offered. Once I took the plunge I have been very impressed as everything operates seamlessly. Alice has... See more

Rated 5 out of 5 stars

Brilliant service. I have dealt with Louisa and her team for ages, and, in addition to always offering great exchange rates, the level of service received has always been superb, with excellent and al... See more

Rated 5 out of 5 stars

BRILLIANT for years we had to struggle with transferring funds from one country to another at great rates. I have neem using Horizon Currency (HC) for 18 months. However recently they moved to a new p... See more


Company details

  1. Currency exchange service

Information provided by various external sources

The Future of Currency Exchange: We are experts in international money transfers for business and individuals, delivering industry-beating exchange rates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(264)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience with Alice…

I had a wonderful experience with Alice and I am very happy with her fast and furious service. Last time we had some trouble with the changed policy of the company but now it’s all perfect.
Alice is the bees knees. Thanx Alice.🙏
Henderika

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Alice and the team were extremely…

Alice and the team were extremely helpful and kept up good communication during exchange rate fluctuations. All transactions went through smoothly so no issues offering a 5 star review. Thanks to all the team involved

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Company to deal with.

Great Company to deal with.
I have been with Horizon Currency for a couple of years now. I think last year they changed things around and I had trouble sorting things out. I was then introduced to my account handler?, account manager? Alice.
Alice has been absolutely wonderful in helping me deal with with problems I had and was always patient, helpful and willing to help.
Alice is a real credit to Horizon Currency and I feel I am really privileged to have her as the go to lady whenever I have a query. If it was not for Alice I may very well have left and gone to another company.
Thank You Alice and keep up the wonderful work.
Constantine Pilavachi

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Louisa and Horizen Currency

I have been dealing with Louisa and Horizen Currency for a few years now after being recommended by a friend , they are so great to deal with fast efficient service with great rates 100% from me !

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with Horizon Currency for a number of years, the team have always been supportive, efficient and professional in all aspects of our transactions.
The date of 5 November is only the latest of several.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I have used Horizon for Six Years

I have used Horizon for overseas transfers for six years and always had excellent service which has changed to exceptional on the few occasions when the UK banking system has let me down. Horizon sorts it!
Highly recommended.
Tony McCann

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I have dealt with Louisa and her team for ages, and, in addition to always offering great exchange rates, the level of service received has always been superb, with excellent and always prompt replies to any questions. I cannot recommend them highly enough. I have dealt with a number of forex businesses over the years, and in my opinion, these are the best.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Louise and her team provided excellent currency service, professional, efficient, friendly and with good perspectives on market trajectory and relevant conversion strategy!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and polite staff. Always ready to help and support. Would highly recommend 👍

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Louisa and her team were amazing

Louisa and her team were amazing! I had some problems with my bank abroad, (nothing to do with Horizon), and Louisa, Alice and the others were so helpful and understanding, they really went above and beyond what they needed to do. Normally I would say, great service, very efficient and the best exchange rate (I have used Horizon before). But sometimes you only really know how good a company is when things don't go according to plan through no fault of their own. They were far more professional, and calmer than I was, and if I could give them 150 out of 100 I would! They remained friendly and helpful at all times. I would not use anybody else. Thank you guys for a great service!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very proactive. Louisa and her team always answer their phones, and their rates are very good - very narrow margins. I'd highly recommend

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

I have now completed a transaction under the new scheme and am very pleased with the result. Louisa and Alice at Horizon have been very helpful in assisting me to get set up correctly. I would happily recommend the new setup to anyone wanting to transact a currency exchange as their rates are unbeatable.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional team, efficient, personal

I have been with Horizon now for a number of years, over this time I have had terrific support from all the team there, they are professional and at the same time personally involved leaving you with the feeling of being part of a family.
The support is great right down to receiving regular updates as to how markets are moving directionaly so that you are best placed to make your transfer move, and not least at very competitive rates.
Thanks to all the team at Horizon.

17 September 2025
Unprompted review

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