Hornsby Electric Reviews 

565
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local team for being exceptionally prompt, professional, and extremely helpful during various electrical appointments. People deeply appreciate how efficiently complex problems are diagnosed and resolved, ensuring smooth, safe, and reliable electrical work. Consumers note that appointments are consistently managed well, maintaining very clear communication regarding arrival times and ongoing repairs. Reviewers highlight that staff members always leave work areas thoroughly clean and tidy after finishing their assigned tasks. Some reviewers were not happy with minor issues regarding job preparation or unexpected service fees during visits.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, reliable, and professional experiences. Reviewers... See more

Staff

Clients share positive opinions on staff, frequently describing them as reliable, professional, and very... See more

Customer service

Customers had positive experiences with customer service, consistently highlighting responsible, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more

Rated 5 out of 5 stars

I have been using Hornsby Electric since 2010. Over that time they have seen me through two major power board replacements and continue to be my go-to company for all electrical work.... See more

Company replied

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied


Company details

  1. Electrician
  2. Antenna service
  3. Electric vehicle charging station
  4. Electrical equipment supplier
  5. Electrical installation service
  6. Phone and internet services

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(565)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service and Expertise

David and the team at Hornsby Electric did an amazing job.
This was a significant repair requiring Level 2 Electricians, liaison with Ausgrid and Neighbours.
Completed on time and on budget, despite some additional difficulties encountered along the way.

7 November 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks so much for the great review Colin! And thank you for choosing Hornsby Electric for your level 2 electrical needs. Please don't hesitate to reach out next time you need a team of electricians you can trust. From David and all of us at Hornsby Electric

Rated 5 out of 5 stars

Highly recommend

Highly recommend them, we have always used Hornsby Electrics services for our Electrical problems. The team are very experienced, attentive, trustworthy and friendly.

2 November 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for the terrific feedback! Please don't hesitate to reach out next time you need a team of truly local reliable electricians. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Prompt service.

Prompt service.

Willing to talk you through the problem with sound advice.

They know what they are doing.

13 October 2025
Hornsby Electric logo

Reply from Hornsby Electric

Brilliant, thank you so much John for the great feedback! It means a lot to us. And of course, don't hesitate to call next time you need a local electrician you can trust. Hornsby Electric.

Rated 5 out of 5 stars

Switchboard Upgrade

After suffering multiple outages due to blown fuse wires that was swiftly resolved by Hornsby Electric, I decided to completely overhaul the electricity supply setup and upgrade the switchboard. Jacob explained in detail the pros and cons of different options, and I selected to replace the 600 x 600 meter box with a 900 x 600 one to cater for future growth.

On the day of the upgrade, two Level 2 electricians performed the upgrade starting at 7am and completed by around 3pm. All tasks were carried out as described in the quotation, and now I have an up-to-date standard switchboard with a smart meter and circuit-breakers covering all 3 phases.

A week after the upgrade half the sockets in the kitchen were out. Jacob guided me over the phone to troubleshoot the issue, and identified that a circuit-breaker was faulty. An electrician arrived within 2 hours to replace the circuit-breaker with a new one.

So if you need major electrical work performed, Hornsby Electric will complete the job professionally and provide ongoing support to give you the utmost confidence and peace of mind.

15 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for the glowing review about your experience with a switchboard upgrade. We are always happy to help, look forward to helping you again in the future when you next need an electrician. From all of us at Hornsby Electric.

Rated 5 out of 5 stars

Prompt

Prompt, efficient, knowledgeable. What more would you want. Use them every time we need an electrician.

9 October 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for your incredible loyalty! It means the world to us, from all the team at Hornsby Electric

Rated 5 out of 5 stars

I am always very happy with Hornsby…

I am always very happy with Hornsby Electric. They come on time and analyse and do the job. Very efficient and professional. What more can you ask for?😀

9 October 2025
Hornsby Electric logo

Reply from Hornsby Electric

That's lovely to hear, thank you so much! Happy to help anytime you need a local electrician you can trust.

Rated 4 out of 5 stars

Helpful and Easy to work with

They team were very easy to work with, adapting around my wor availability to quote, and helping solve the challenges we got from Energy Australia in managing meter impacts from our work.

Very helpful and responsive.

1 October 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks a million Simone, more than happy to have helped with the level 2 electrical work you needed. Please reach out next time you need a truly local team of electricians you can trust.

Rated 5 out of 5 stars

The job was done properly but I thought…

The job was done properly but I thought the electrician should have come the the light to install instead of going away to get it .I had told him I needed a replacement sensor light before he came so why did he not bring one with him?

30 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for the review! Sometimes the issue may be a fault for lights, and sometimes we need to double check on the light required before installation as there are so many variations. We hope we can help you again in the future when you have electrical issues that arise. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Fast reliable service

Fast reliable service

17 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for the great review! We look forward to helping you again in the future. From al the team at Hornsby Electric

Rated 5 out of 5 stars

Reliable and trustworthy

Friendly and helpful from the first phone call. Problem with hot water short circuiting was quickly diagnosed and resolved neatly. No issues since. A pleasure to deal with

16 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for taking the time to leave this great feedback. We are always happy to help and prioritise hot water issues. Please don't hesitate to get in touch next time you need a reliable electrician you can trust!

Rated 5 out of 5 stars

Reliable

Reliable , efficient friendly service

10 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for taking the time to leave this great feedback and please let our team know next time you need a local reliable electrician again.

Rated 5 out of 5 stars

Great service

Great service, came at short notice, same day and got the job done.

2 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for the great feedback Kim, we really appreciate it. Please let us know anytime you need a local reliable electrician again in the future. Form all the team at Hornsby Electric

Rated 5 out of 5 stars

Customer Service was excellent with…

Customer Service was excellent with updates on the progress of the repair.

4 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Great to hear - thanks so much for taking the time to leave this review. We really appreciate it, From all the team at Hornsby Electric

Rated 5 out of 5 stars

An excellent company to work with

An excellent company to work with! Always very prompt, clean & professional.

1 September 2025
Hornsby Electric logo

Reply from Hornsby Electric

Great to hear Jennifer! We are very grateful for the positive review. Happy to help again anytime you need a local reliable electrician again for your home. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Always use Hornsby Electric.

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their work is always so neat and tidy. Always use Hornsby Electric.

15 August 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks for the great feedback! We are very grateful for you and all our loyal local customers. We look forward to helping you again anytime you need a local electrician you can trust! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

The team at Hornsby Electric are…

The team at Hornsby Electric are reliable, prompt and clear in their communication. I've been using them for years at my house and also recommend them to clients.

13 August 2025
Hornsby Electric logo

Reply from Hornsby Electric

Thanks Bronwen we are so happy to have such fabulous loyal customers like you. Very grateful for this feedback and more than happy to help you anytime you need an electrician again. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Such a professional helpful outfit led…

Such a professional helpful outfit led by David. Made a difficult situation so easy. Really appreciate how easy it was to work with HE. Pricing and service excellent. Thanks

11 August 2025
Hornsby Electric logo

Reply from Hornsby Electric

We really appreciate you taking the time to share your feedback! It means a lot to our team to have the support of our local community. Whenever you need a reliable electrician, we’ll be here to help. Thanks again from everyone at Hornsby Electric.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look