After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet... See more
Company replied
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See what reviewers are saying
I have been having issues with the Twist Air Air Vests I bought from Horse Pilot. They are a good product, however I have received multiple messages from Horse Pilot saying they need to be serviced... See more
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I’m very satisfied with the assistance and the customer care: kind and professional. My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and s... See more
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My daughter has been riding with air vests for several years. She excited to ride with a slimmer vest with an integrated jacket. When I made a mistake choosing the color of both the airbag and the... See more
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Company details
About Horse Pilot
Written by the company
Horse Pilot: technical equestrian equipment. Riding clothing at the forefront of innovation to serve demanding riders. Riding equipment & saddlery online. Official partner of the FEI - International Equestrian Federation.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Notre promesse
Written by the company
- Nous sommes à l'écoute de nos clients
- Nous nous engageons depuis toujours à traiter chacun de nos clients de manière respectueuse, serviable et aimable.
SAV & Garanties
Livraison en 1-2 jours ouvrables sans frais de retour durant une période de 30 jours.
Tous nos produits sont garantis 2 ans
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Contact info
350 route de la Muque, 59830, Cysoing, France
- +33 4 99 54 63 52
- contact@horsepilot.com
- www.horsepilot.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Horse Pilot
Hello Juliana,
Thank you for this great review!
See you soon,
Horse Pilot team
Easy payment with a few clicks
Easy payment with a few clicks, very quick delivery, easy to find information about sizes
12 June 2024
Reply from Horse Pilot
Hello Maryna,
Than you for this great review, we are delighted to read that you like our product and services.
See you soon,
Horse Pilot team
Best price I could find on the internet…
Best price I could find on the internet and quick delivery, so now I'm covered.
19 June 2024
Reply from Horse Pilot
Hello,
Thank you for this great review!
See you soon,
Horse Pilot team
Considering my purchase has come all…
Considering my purchase has come all the way from France, it arrived within 24 hours, can’t beat that! Staggering customer service.
26 June 2024
Reply from Horse Pilot
Hello Lisa,
Thank you for this great review, we are delighted to read that you like our services!
See you soon,
Horse Pilot team
Reply from Horse Pilot
Hello Daniela,
Thank you for this great review, we are delighted to be able to accompany you on your purchasing journey, providing you with all the information you need to select the product that suits you best.
See you soon,
Horse Pilot team
I love this company
I love this company. The clothing fits so beautifully and the fabrics are amazing.
Even the packaging is well done.
16 June 2024
Reply from Horse Pilot
Hello Anne,
Thank you for this great review, we are delighted to count you among our customer and to read that you like our products!
See you soon,
Horse Pilot team
Easy ordering and fast delivery!
31 May 2024
Reply from Horse Pilot
Hello Alison,
Thank you for this great review, we are delighted to read that you like our products and services.
See you soon,
Horse Pilot team
Reply from Horse Pilot
Hello Barbara,
Thank you for this great review, we are delighted to read that you like our products and services!
See you soon,
Horse Pilot team
Purchasing and quality was perfect
Purchasing goods was perfect, also the price and quality of the breeches are great
27 May 2024
Reply from Horse Pilot
Hello Mina,
Thank you for this great review, we are delighted to read that you like our breeches to accompany you during you equestrian practice.
See you soon,
Horse Pilot team
Website was hard to navigate
Website was hard to navigate. I had a hard time finding the cartridges. Shipping is outrageous and almost makes me not want to keep my vest.
16 May 2024
Reply from Horse Pilot
Hello Mikayla,
Thank you for this review, our teams do their best to improve our services and products.
Have a good day,
Horse Pilot team
Reply from Horse Pilot
Hello Max,
Thank you for this great review, we are delighted to read that you like our products and services!
See you soon,
Horse Pilot team
Quick and easy
10 May 2024
Reply from Horse Pilot
Hello Lee,
Thank you for this great review!
See you soon,
Horse Pilot team
Reply from Horse Pilot
Hello Hamad,
Thank you for this great review !
See you soon,
Horse Pilot team
Quickly posted and good quality
11 April 2024
Reply from Horse Pilot
Hello Sophie,
Thank you for this great review!
See you soon,
Horse Pilot Team
Very happy with ordee
Great product and packaging...I was upset with delayed delivery but not the fault of Horse Pilot and they promptly responded to my emails. Thank you.
12 April 2024
Reply from Horse Pilot
Hello Karen,
Thank you for your review. Delivery can sometimes take a little longer than expected. When we ship to the USA, it usually takes a minimum of 4-5 days to receive the order. So you have received your package on time.
We hope you have a better understanding of how long it takes for your package to arrive.
See you soon,
Horse Pilot team
I am glad to be their costumer!!!
13 April 2024
Reply from Horse Pilot
Hello Lyuben,
Thank you for this great review, we are delighted to count you among our customer!
See you soon,
Horse Pilot team
Belt comes as a puzzle
I ordered breeches, shirt and belt. Shipment came prompt breeches and shirt top as expected, but belt came in two pieces to be assembled, which proved to be difficult due to material thickness and could not be achieved, hence a loss. Did not return it as upon assembly try the buckle disassembled as well. Can't believe they send a simple stretch belt for the customer to mess with.
11 March 2024
Reply from Horse Pilot
Hello Corinna,
Thank you for your feedback, we are sorry to read that you have encountered a problem with one of our products. The Exchange Belt comes in 2 parts as mentioned on the product description, so that you can adjust it to your preference. An instruction guide is also printed in the box to help you adjust it to your needs.
Have a good day,
Horse Pilot team
Livraison top speed!!
Service très rapide, super produits. Paiement facile. Livraison express!!
9 April 2024
Reply from Horse Pilot
Bonjour Jazmine,
Merci pour ce retour positif, nous sommes heureux de lire que nos produits et nos services vous plaisent.
À bientôt,
L'équipe Horse Pilot
My jacket that I ordered never arrived
My jacket that I ordered never arrived. Very disappointed
11 March 2024
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