After a fall without a airvest causing muscular injury to back and neck I spent ages looking at different airvests. Am delighted with it. Love the material and close fit it looks like a stylish gillet... See more
Company replied
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See what reviewers are saying
I have been having issues with the Twist Air Air Vests I bought from Horse Pilot. They are a good product, however I have received multiple messages from Horse Pilot saying they need to be serviced... See more
Company replied
I’m very satisfied with the assistance and the customer care: kind and professional. My teknit boots are very light, the design is beautiful. I have purchased a size bigger since I have a short and s... See more
Company replied
My daughter has been riding with air vests for several years. She excited to ride with a slimmer vest with an integrated jacket. When I made a mistake choosing the color of both the airbag and the... See more
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Company details
About Horse Pilot
Written by the company
Horse Pilot: technical equestrian equipment. Riding clothing at the forefront of innovation to serve demanding riders. Riding equipment & saddlery online. Official partner of the FEI - International Equestrian Federation.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Horse Pilot : matériel technique équestre. Des vêtements d'équitation à la pointe de l'innovation au service des cavaliers exigeants. Equipement d'équitation et sellerie en ligne. Partenaire officiel de la FEI - Fédération Equestre Internationale.
Horse Pilot: technische Reitausrüstung. Reitbekleidung an der Spitze der Innovation, um anspruchsvollen Fahrern zu dienen. Reitausrüstung & Sattlerei online. FEI Offizieller partner des internationalen reitsportverbandes.
Horse Pilot : equipo técnico de equitación. Vestimenta de equitación a la vanguardia de la innovación al servicio de los jinetes exigentes. Equipo de equitación y talabartería en línea. Socio oficial de la FEI -Federación Ecuestre Internacional.
Notre promesse
Written by the company
- Nous sommes à l'écoute de nos clients
- Nous nous engageons depuis toujours à traiter chacun de nos clients de manière respectueuse, serviable et aimable.
SAV & Garanties
Livraison en 1-2 jours ouvrables sans frais de retour durant une période de 30 jours.
Tous nos produits sont garantis 2 ans
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Si vous rencontrez un problème pendant la période de garantie de votre produit et dans le cadre d’une utilisation normale, vous pouvez effectuer une demande de prise en charge de votre produit en SAV.
Afin d’adopter une démarche éco-responsable, nous privilégions dans la mesure du possible, les réparations pour nos SAV. Les échanges dépendent des stocks disponibles, si nous disposons pas de votre article en stock, nous vous proposerons un avoir de la valeur de votre article.
Bien que nous fassions tout pour traiter votre requête au plus vite, il se peut que le délai avant la prise en charge de votre article soit d’une semaine.
Contact info
350 route de la Muque, 59830, Cysoing, France
- +33 4 99 54 63 52
- contact@horsepilot.com
- www.horsepilot.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They make online shopping really…
They make online shopping really friendly! Had cero issues while purchasing my products. Gladly to shop again with them!
6 January 2023
Reply from Horse Pilot
Hello Ivania,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Bonjour,
Merci pour ce retour positif.
À bientôt,
L'équipe Horse Pilot
Always great clothes and great service…
Always great clothes and great service from Horse Pilot. Quick delivery.
23 December 2022
Reply from Horse Pilot
Hello Sarah,
Thank you for this great review.
See you soon,
Horse Pilot Team
Had high hopes for these boots but was…
Had high hopes for these boots but was completely unable to get my foot in. I have contacted company for a return but no response. Very disappointed on every level.
30 December 2022
Reply from Horse Pilot
Hello,
Thank you for your message. We are truly sorry to hear that you have a problem with one of our products. You have been contacted by our After Sales Service to manage this problem. Please check your spam folder. We remain at your disposal.
Thank you.
Horse Pilot Team
Fast International shipping
Ordered the Teknit Boot from Australia and received my order faster than if I had bought it here! Great product, excellent customer service and fast shipping. 100% recommend
24 November 2022
Reply from Horse Pilot
Hello Eve,
Thank you for this great review, we are delighted to count you among our customers.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Eduardo,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Jackie,
Thank you for this great review.
See you soon,
Horse Pilot Team
Your website was very easy to use and…
Your website was very easy to use and had a clear layout in order to shop for my daughter.
13 December 2022
Reply from Horse Pilot
Hello Bobby,
Thank you for this great review.
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Monica,
Thank you for this great review.
See you soon,
Horse Pilot Team
The best horse riders gear to me
Great products: very nice design, great fit that's make them very comfortable and excellent customer service.
30 November 2022
Reply from Horse Pilot
Hello Pierre,
Thank tou for this great review, we are happy that you like our products!
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Jess,
Thank you for this great review.
See you soon,
Horse Pilot Team
Excellent service!
25 November 2022
Reply from Horse Pilot
Bonjour Kevin,
Merci pour ce retour positif !
À bientôt,
L'équipe Horse Pilot
Reply from Horse Pilot
Hello Suzan,
We are happy that you like our products!
See you soon,
Horse Pilot Team
Great product and great team
19 November 2021
Unprompted review
Reply from Horse Pilot
Hello Julien,
Thank you for this great review, we are happy that you like our products!
See you soon,
Horse Pilot Team
Great!!!super friendly
21 October 2022
Reply from Horse Pilot
Hello Claudia,
Thank you for this great review.
See you soon,
Horse Pilot Team
I highly recommend *NOT* buying a horse…
I highly recommend *NOT* buying a horse pilot airbag vest. They are EXTREMELY difficult to install and have a HIGH chance of not working. My experience: after spending a long time and much difficulty re-installing a canister, it went off on its own in my locker several weeks later (thank goodness I was not on a horse). After consulting with the company, I was told it was my fault. If things are not perfectly aligned (and even if you follow instructions and each step is followed) it may not work and then you will have to spend even more money replacing canisters. Also a word of warning: it is extremely difficult to access canisters as they cannot be shipped easily. Finally, since this vest is heavy, cumbersome, and it's difficult to install, it is recommended to find a different airbag vest on the market.
16 August 2022
Unprompted review
Reply from Horse Pilot
Hello Cierra,
We are sorry to read that. We are very concerned about our customers' satisfaction and listen carefully to their feedback.
Our new airbag model has many improvements compared to our first model: the vest is now extremely easy to reload, and almost half the weight of the previous one (860gr in M against 1,4kg in S for the old model) which makes it one of the lightest on the market.
For the change of the cartridges, did you see our video tutorial? https://www.horsepilot.com/en/brand/49-maintenance-guide-how-to-take-care-airbag-vest
Concerning the delivery of the cartridges, they can be delivered directly to your home by a reseller present in Canada.
Our Customer Service is at your disposal by email (contact@horsepilot.com) or by phone (+33 4 99 54 63 52) for any information about your order.
Regards,
The Horse Pilot team
Good overall but took longer than…
Good overall but took longer than expected but Good experience overall and will order again
9 August 2022
Reply from Horse Pilot
Hello Ali,
Thank you for this review.
See you soon,
Horse Pilot Team
X-balance is the best breeches ever!!
X-balance is the best breeches ever!!! Use them everyday.
Easy to order, quick delivery
26 July 2022
Reply from Horse Pilot
Hello Hanna,
We are happy that you like our products!
See you soon,
Horse Pilot Team
Reply from Horse Pilot
Hello Victoria,
Thank you for this great review.
See you soon,
Horse Pilot Team
Cookies
Request of cookies acceptance bothered me on every new page all the time even I confirmed it😏
15 July 2022
Reply from Horse Pilot
Hello Kristina,
Thank you for your feedback, our team is doing everything possible to improve our services and solve this problem.
See you soon,
The Horse Pilot team
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