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horze.dk Reviews 

9,701
•
TrustScore 1.5 out of 5

1.7

Tack shop
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Rated 1 out of 5 stars

Purchased the double rug rack and it lasted an hour. Very flimsy and not fit for purpose. will never buy any of their products again. might as well have put my money down the drain

Rated 1 out of 5 stars

I ordered items that I needed for a certain date. I ordered with two weeks to spare. My order arrived and it took a week to come, but the courier company made a mistake and returned it to sende... See more

Company replied

Rated 1 out of 5 stars

Horze .... Where to begin. Ordered over £100.00 worth of equine items. No reply to emails mt order was over 3 weeks late. No explanation other than they were experiencing dificulties in delivery. T... See more

Company replied

Company details

  1. Tack shop

Contact info

1.7

Bad

TrustScore 1.5 out of 5

10k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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1.7

All reviews

(9,701)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

Alt for lang leveringstid på…

Alt for lang leveringstid på lagervarer, alt for lang responstid fra kundeservice

4 July 2020
Unprompted review
horze.dk logo

Reply from horze.dk

Hej Solvejg,

Vi forstår godt din frustration.

På vores hjemmeside har vi nogle partnerprodukter, disse har en længere leveringstid som også oplyses på produktsiden. Vi kan se, at der var et af disse produkter på din ordre.

Kundeservice svarer indenfor 24 timer på hverdage.

Hav en god dag.

- Team Horze

Rated 4 out of 5 stars

Hurtig levering

Hurtig levering, fin service.

Det optimale vil i min optik være, hvis der var mulighed for at bytte/returnere i butik i stedet for at skulle sende retur.

3 July 2020
Unprompted review
Rated 3 out of 5 stars

For lange leveringstider og for lang…

For lange leveringstider og for lang tid for tilbagebetaling ved returnering

24 April 2020
Unprompted review
horze.dk logo

Reply from horze.dk

Kære Charlotte,

Ærgerligt at du har haft en oplevelse af lang ventetid begge veje!
Nogle af vores produkter leveres fra et lager vi samarbejder med, og der vil derfor være en længere leveringstid end på vores lagervarer.
Det er også beskrevet på produktsiden.

Når du sender retur til os, er der omkring 2-3 ugers behandlingstid fra du sender pakken afsted.
Dette er også informeret på vores returside: https://www.horze.dk/returns.html

Vi takker for din feedback!

Venlig hilsen
Horze Kundeservice

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