Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more
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Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more
Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more
They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more
Company details
Information provided by various external sources
We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.
Contact info
52-54 High Holborn, WC1V 6RL, London, United Kingdom
- 0207 4061800
- www.hostelbookers.com
Ripoff
Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic terms and conditions, I wondered, what if someone booked a hotel and is flying in from some where but the flight had to be cancelled due to some unforeseen circumstances, would they still charge in full? Would not recommend it to anyone. Just a ripoff. Terms and conditions should be reviewed especially the cancellation bit.
Easy and Effective
Easily found hostels that were available, with reasonable prices. Booking was incredibly easy and got confirmation in a heartbeat. Definitely Recommended
hostelbookers is well recommended
i always satisfied with hostelbookers
Quick and easy booking
HostelBookers had hostels listed that weren't on other sites, so I was able to save money by getting a low-priced hostel.
Easy Booking - Easy to use map
Easy to book, map is quick to load. No booking fee, great!
Super easy - no fees - what more could you want
For years hostelbookers has been my #1 choice for accommodation. That won't change any time soon.
Easy to use
Love this sight. Easy to use, reliable and has the majority of hostels in each area. Always find myself coming back to this sight when looking for somewhere to stay.
A very reliable site
I have been using HostelBookers for more than 10 years now. I've never had a problem, it' been always correct and trustworthy. It is easy to use and gives you a good price. :-)
Simple easy service
The service is smooth, quick and simple with prices which are equivalent to other similar websites. The ability to only put down a 12% deposit made booking a group booking much easier.
In the future I will choose you
My friend and I were in Zakopane. Everything was excellent: lovely atmosphere ,comfortable conditions, beautiful design ,excellent attitude from staff.I am very grateful to website HostelBookers.com,and in the future I will choose you
Impressed. Especially as a first time user.
I came across the site by accident, and not having had success with Couchsurfing or Airbnb accommodations over the end-of-year holidays, was lucky I did. Found a great place at a great price in almost no time. The website was very user-friendly and I was set in a matter of moments. I will definitely be more than a "one-time" user.
Good facilities, friendly staff, great location.
Really can't complain when the price is so cheap. The facilities were good and clean. The staff are very friendly and provide events for those staying in the hostel. Centrally located to everything downtown.
Good prices, good information
Prices were competitive and the site was very informative. Really helped me make my decision!
Cheap but not 100% reliable
I booked a 4 bed dorm and was put in a 6 bed in the hostel and heard that I was apparently not the only one who that happened to.
Easy to compare and book
It's really easy to search, compare and book! Useful reviews and paying system.
Beats HostelWorld
Found a cheaper, higher rated hostel through here that wasn't available on HostelWorld.com, which is usually where I book my hostels. The reviews from other users are very helpful and I will definitely be using this site again!
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