The support chat service is fantastic. First line tech support are knowledgeable and super helpful. i manage my own vps but but from time to time staff have been able to steer me towards succesfully t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Hosting UK over 6 years and they host at least 8 of my websites. What stands above all others in this field that I have used before is their customer support. Their responses are us... See more
Transferred over 2 websites and a load of email addresses from 2 different hosts to Hosting UK. It went smoothly and we are saving a vast amount of money, simple and efficient service from all concer... See more
Company replied
My business has been using HostinkUK for at least 20 years. They are very reliable and offer a great cost-effective service. I'd been having an issue with my email. Customer services guided me - a cl... See more
Company details
About Hosting UK
Written by the company
Hosting UK - Web Hosting - Domain Names - Email and Dedicated Servers - all in the UK -
For our description - we will let one of our customers describe what we do....
"Previously, I was with a different provider and every time I had anything vaguely non-standard they couldn't help and weren't interested when I discovered issues with their system. I've been with Hosting UK now for a great many years and the complete opposite is true of HostingUK. Their systems have worked with everything I've thrown at them and on the rare occasion I need help they solve the issue straight away."
Contact info
Unit 24, Ffordd Richard Davies, St Asaph Business Park, LL17 0LJ, St Asaph, United Kingdom
- 01745 586070
- sales@hostinguk.net
- www.hostinguk.net
4.8
Excellent
2k reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorted my smtp issues promptly
17 July 2025
Unprompted review
Reply from Hosting UK
Hi Stephen,
So glad to hear your issue was solved promptly - your time is valuable so we always want to assist as swiftly as possible!
Regards,
Chris
Hosting UK
Living off their older reputation I'm afraid
When they were United Hosting, they were fantastic.
However, after the takeover a few years ago, I stayed with their separated part of the business and at first, things continued to be good. I have currently multiple sites and services hosted with them.
However, if I'm being brutally honest, in comparison to similar providers (particularly in the UK) I have started to find their services outdated, slow, poor-performing and unreliable.
Their support team is always responsive, but often feel like it's the luck of the drawer who deals with your query. Some people are quick and resolve the issues, whereas other times I feel like there's a lack of technical knowledge and I end up explaining the issue after my own research - not something I should be doing taking into account what I pay for.
I've had many issues with site performance which go left unexplained and unresolved. They always claim it's my fault and that I should work with my developer. I did - and guess what - it's their poorly configured servers causing the issue (again).
I'll be honest, this company is still living off the reputation it rightly gained while as United Hosting. However, this reputation will not last much longer if things do not improve.
Unless you're a large company with money to throw away, I'd have to be honest and advise you to look elsewhere. Despite the fact their staff are friendly and quick to reply, you don't receive the technical service you should for the prices they charge.
Just as an additional note: I've stated above how the staff are always good. This isn't 100% true. There are 1/2 members who will often come across a little curt and patronising. I'm not going to mention names, but looking at other reviews, it appears we've not been alone.
I'm currently in the process of looking into alternate hosts, however, it appears that in the UK, we're not blessed with many!
17 July 2025
Unprompted review
Reply from Hosting UK
Good Afternoon,
I'm sorry you have felt that staff haven't been as helpful as they could have been, which is why we did ask for some additional information with regard to your enquiry so we could identify individual contact and calls for feedback regarding these.
If you do wish to reach out regarding this via our ticket system, or by giving us a call, and asking for myself, Chris, I'd be more than happy to discuss any of your concerns.
Kind Regards,
Chris,
Hosting UK
Quick response
5 July 2025
Unprompted review
Reply from Hosting UK
Hi David,
Thanks for your review, this is great to see as we know your time is valuable!
If there is any other way we can help, do let us know.
Kind Regards,
Chris
Hosting UK
Excellent customer support
I have had cause to contact support twice in the last couple of weeks and each time they have dealt with the issue professionally, explaining in additional detail the nature of the problem, when requested.
Issues were resolved/explained very quickly.
5 July 2025
Unprompted review
Reply from Hosting UK
Thanks for this lovely feedback - it's important we get to the heart of the problem but also make sure that we explain why we've taken the action we have.
It's also good to hear that issues were resolved quickly.
Regards,
Chris
Hosting UK
Excellent service as always
Excellent service as always. Support is top notch.
4 July 2025
Unprompted review
Reply from Hosting UK
Hi Tim,
Thanks for your lovely feedback, and I'll make sure that the support team find out!
Regards,
Chris
Hosting UK
Service ticket very promptly dealt…
Service ticket very promptly dealt with, solution was right first time
3 July 2025
Unprompted review
Reply from Hosting UK
Hi David,
Thanks for your review - I like to hear that the solution was quick and swift!
Do let us know if there is anything else we can assist with.
Chris,
Hosting UK
The tech support team never make a…
The tech support team never make a drama out of issues. They just get on and sort it out
30 June 2025
Unprompted review
Reply from Hosting UK
Hi Peter,
Thanks for your feedback - we try not to be dramatic, as it doesn't help anyone!
Glad to hear we just got on and sorted it out for you.
If there is anything else we can help with, let us know
Regards,
Chris
Hosting UK
Easy migration to Microsoft 365
We've worked with Hosting UK for many years and they continue to be consistent and efficient.
Our recent migration was handled superbly and the communication was spot on.
25 June 2025
Unprompted review
Reply from Hosting UK
Hi Alison,
I'm so glad to hear how long you've been with us, long may that continue!
We know migrations can be tricky, so we're happy to help.
Do let us know if there is anything else we can assist with.
Chris,
Hosting UK
Reply from Hosting UK
Good Afternoon,
Thanks for your feedback.
Just to let you know, you can always phone us on our number listed on our site, from 9am to 5.30pm Mon-Fri, and we'd be happy to help.
Do let us know if there is anything else we can assist with.
Chris,
Hosting UK
very patient and helpful
very patient and helpful to a non computer technical person, doing their best to explain and help
24 June 2025
Unprompted review
Reply from Hosting UK
Thanks for your kind review.
We do our best to help with all issues experienced, we can't all be experts!
Do let us know if there is anything else we can assist with.
Chris,
Hosting UK
Problem solved quickly
18 June 2025
Unprompted review
Reply from Hosting UK
Hi John,
I'm glad to hear we dealt with this quickly, and if you've got any other queries or concerns, do reach out!
Kind Regards,
Chris
Hosting UK
Quick fast and efficient support
16 June 2025
Unprompted review
Reply from Hosting UK
Hi Phil,
Thanks for your review - quick, fast and efficient - quite a trio!
Thanks again
Chris
Hosting UK
Great service from support yet again
Great service from support yet again. Thank you.
Remains consistently good!
16 June 2025
Unprompted review
Reply from Hosting UK
Hi Bill,
Thanks for your feedback - love to hear that we're remaining consistent in a positive manner. We aim to please!
Thanks again
Chris
Hosting UK
Quick and helpful repsonse to a query
Quick and helpful repsonse to a query, as usual!
8 June 2025
Unprompted review
Reply from Hosting UK
Hi James,
Thanks for this kind review.
I'm glad to hear that your response for prompt, and solved the issue you were having - I've made sure to feed this back to the team.
Kind Regards,
Chris
Hosting UK
Second migration to HostingUK
Second migration to HostingUK and pleased with their service.
9 June 2025
Unprompted review
Reply from Hosting UK
Hi Jay,
Thanks for your review. Glad to hear you've brought another service to us - and I hope there are many more than run this smoothly.
Kind Regards,
Chris
Hosting UK
I could not be more pleased
I could not be more pleased - I have been with them for years now and the service throughout has been exceptional, going above and beyond to solve from the simplest to the more complex technical issues with care, speed and a smile (at least I think they're smiling).
4 June 2025
Unprompted review
Reply from Hosting UK
Thanks for this excellent review.
I'm certain the team were smiling when they were helping out. We're here for simple to complex tasks, and we always want to get them solved correctly, and in a timely fashion.
Kind Regards,
Chris
Hosting UK
Prompt and quality response
Prompt and quality response to an issue I was having.
4 June 2025
Unprompted review
Reply from Hosting UK
Hi Teq War,
Thanks for your review. It's great to know that we were swift, and that the resolution was one that solved the issue you were experiencing.
Kind Regards,
Chris
Hosting UK
The service is excellent.
4 June 2025
Unprompted review
Reply from Hosting UK
Hello Mr Beech,
Thanks for your kind review, it's much appreciated, and I hope the service continues in this fashion.
Kind Regards,
Chris
Hosting UK
Excellent service
Excellent service! Hosting UK’s technical support is incredibly fast and efficient — issues are resolved in no time. Highly recommended!
30 April 2025
Unprompted review
Reply from Hosting UK
Hi Ken,
Thanks for your great review, it's much appreciated.
We love that people can pick up the phone, or drop us an email and things just get sorted.
Kind Regards,
Chris
Hosting UK
Reply from Hosting UK
Hi Patrick,
Thanks for your review. I hope you continue to have no issues for many more years!
Regards,
Chris
Hosting UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.