HostMonster Reviews 126

Richard in customer support provided outstanding service to me. I just started in a new role managing web operations, and unfortunately my files had no login information about our account with HostMonster. Richard was able to access the account, verify my authenticity, and help me through the process of gaining access so that I can appropriately manage the account. Thank you, Host Monster, for having such an efficient and supportive representative as you do in Richard.

I have been with HostMonster for 13 years. Throughout this time we have came across issues with different
services. HostMonster costumer service has been helpful, courteous and very polite in helping us with our needs.

Website and email went down for payment .. Made payment by credit card .. Now their support says we have to wait 72hours for it to come back .. Made payment on the 12th and nothing working today ..

We messed up and missed email for payment, but 72 hours is truly ridiculous !!

If you are dependent on Email and website stay away from this one !!

I don't know how hostmonster.com has high ratings here, unless the elimination of bad reviews is pay-to-play.

I have had my website broken (after multiple years of not daring to change the wordpress much because I need the site to function to make a living), and then each stage of customer service -- which is OFFSHORED IN THE PHILIPPINES now -- made the problem worse and worse.

This is an unacceptable business model for non-IT people in the US, i.e. the offshoring of CS. The Philippines in particular is the worse possible place for CS, because the technicians don't care to solve the problem as it exists, only to eliminate the need to fix it, and their ability level is limited not just by technical incompetency but and ESL-based inability to understand native speakers or retain information. Your horrible CS model inevitably eventually results in snowballing disaster and a mind-breaking experience trying to get Philippines phone support to communicate in a sane, clear, competent way. Want to be totally miserable? Get a hostmonster account.

My CS experience is of my website suddenly becoming uneditable, and every single step of technical "assistance" breaking the site worse and worse, to the point where I can't even log onto Wordpress at all, though I have done absolutely nothing and have been able to do absolutely nothing in weeks. Absolute misery.

US companies: don't offshore your technical support. Customers will inevitably leave, like me.

Service is always fantastic, quick to help and resolve any issues. Easy online dashboard.

The customer support agent helping me solve my domain name transfer was very helpful and patience. he went above and beyond his duty to make the transfer smooth and painless. Thank you for your support.

WORST SUPPORT, WORST HOSTING
I manage 5 to 6 websites of one of my clients. All WordPress websites have been infected with malware for almost 1 month.
1) Install fresh copies of all the websites many times but again malicious files start to create. But the support is not willing to help and keeps saying that they cant do anything and i have to buy site lock to fix that.
2) Many times initiate host monster scan, and delete all the files mentioned in that but again same result.
3) Customer support has no solution and they only promote their product sitelock. Even twice the support representative misbehaved and disconnected.
4) I am now so fed up that we are planning to shift to some other host.
5)

Worst hosting service ever found in the web, please don't bought anything from them save you're time from unqualified people who doesn't know anything about how the things really work and only waste time of the people

Been a client of Hostmonster for 19 years.

Any problems I've encountered have been SOLVED quickly and without a lot of delay. Today's issue was FIXED immediately as usual.

THANKS for your superior service. I will GLADLY continue to be your client.

I found Tech Support to be very courteous and knowledgeable about the product. They stayed with me until the problem was resolved, and were good listeners in understanding my issue before they attempted to resolve.

Pavan was very helpful, I would give 6 stars if I could!

I have had tons of troubles with emails for over 8 years. I have spent no less than a hundred hours with support via phone, hold time and chats. Finally, the last two days, the emails have sporadically worked. I said SPORADICALLY. Today, everything was going along good for an hour, and now it has quit working. I have too many emails to change providers, unless someone can suggest a good changeover. They just plain suck.

Host Monster always come through. I have been with them for years and this is why!

Quick service and the tech went the extra step to help with a spam issue.

Thank you so much for all of your help. You have been amazing in helping me out. Thank you again, I appreciate it

great service, good customer service

I needed help, wrote one email and was put in touch with an agent who solved my problem
in less than ten minutes. Knowledgable, courteous and kind are the three words that best describe the agents qualities. Thank you

I had a problem where gnu mailman was not deliverying emails. The support provided was substandard

The problems I have with hostmonster support are:
1) No one in the list above ever seemed to understand my problem despite providing many screen captures and problem details
2) There was no consistent support contact. Every email was answered by a different person
3) Reliance on what I call an "Email Script": assuming without facts that something is blacklisted, blocked due to spam scanners, using an unsupported software, or some sort of virus. No one seemed to really research and follow thru on the problem
4) No one bothered to check my other outstanding trouble tickets or they could have seen [S-2335069], nor did they ask about any other issues that could be related.

The worst EVER, I don't have access to my emails for 4 days now, my website is gone, and I can't talk to any one in USA, I'm tired to talking to your support service in Asia, one agent told me that my shift has ended 30 min ago and he has to go, I'm transferring out all my domains, hat a waist of time