HotelClub Reviews 

Website is good and easy to use.

I booked through hotelclub website with FREE CANCELLATION rate. I wish to cancel my booking due to change of plans. But when i tried to manage my booking, the reference no from the itinerary emailed to me can not acess. I also email the email provided in the itinerary for any inquiry but the email can not be delivered. I also tried to call but can not reached. Can anyone from Hotel Club assist me on this issue.

From Google I came across with HotelClub recently and registered it for two bookings. But I did not realize this HotelClub was so informal until now. I had two bookings: PBHCL-573-180-2974, PBHCL-318-192-9974, made on 16.Aug.2015. The hotel policy is free cancellation before 8th Oct. 2015. However, I was just informed by banking agency that HotelClub had already charged me the full amount. They issued the charges on the same booking date 16.Aug.2015 even!
I am contacting the hotel now to see if they have received the payment.
Anyhow, bad experiences with Hotelclub. And if possible, run away...

I had booked a hotel room for 4 nights, and received the confirmation email.
But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Europe doesn't have a clue about me there. What on earth is going on with this website??
Spent over $1k.

Please explain!

HotelClub booking number: PBHCL-478-005-2634

very happy with our experience we just got back from london overnight B and B and were so happy with hotelclub

Thank you for ruining my mom's birthday weekend. You took our money and gave a fake confirmation and of course no one can be reached on the phone. We showed up to our hotel and no reservations could be found and we had no where to go. I don't know how anyone can live with themselves scamming people and leaving them stranded. Don't EVER book through them. I can't even believe websites like Kayak still have them listed!

Just spent about an hour trying to contact someone from HotelClub on their website and on the telephone - which they do not seem to answer anymore.

I am a platinum member and have used the company extensively over the years - however recently I have not been able to get the hotels I wanted through the site or they were more expensive.

I had built up over £100 gbp in points which I noticed have now expired and no longer exist. I wanted to book with them today and am very frustrated as there is NO point of contect and you cannot even send them an email without a booking reference - WHAT A COMPLETELY USELESS WEBSITE. Please can a human contact me or I will never use you again and ensure my experience is passed on.

yours frustratedly

Lance Heyman

Website is a nightmare to navigate. I was stuck in a loop entering my data over and over again until I finally got something booked. Then I get a call from a representative going over everything again. She promised to send me a reservation number in a "few minutes " via email. No such email ever arrived. Without confirmation Number or contact information for the hotel ( not even listed on yelp) I did didn't know how to cancel this,I tried to call hotel club and was waiting on the line for about an hour with no one answering. So we decided to go to a different hotel. I was charged for the hotel that I never stayed at and when I finally managed to get someone on line they did nothing about it. I tracked the manager of the hotel who also did not yield stating the did not get a cancellation. I even spoke to the manager o I even spoke to the manager of the of hotel club , and she even told me that they usually do not call patients back to confirm the way they did with me , which is even more scary. She admits that they have long call volumes but I find that inexcusable; if they do not answer after one hour of being on hold, Nor email confirmations to clients, Customers should not be held responsible ! did nothing about this and left it up to the manager of the hotel ( Who do you want to do anything about it ).I will never do business with them again and will report them to the Better Business Bureau and more and against anybody doing business with them

Watch out for European professional users:
I booked a hotel through Hotel Club. As usual I was expecting to get an invoice. The hotel refused to give me an invoice, claiming that Hotel Club should do that. After checking with Hotel club they were unable to provide that. The only thing they can provide is a reprint of the booking confirmation. After a long call with customer servervice, it is clear: Official European invoice is not possible. These guys have never heard of paying VAT ...
Watch out !!! booking PBHCL-607-478-0524

I booked with Hotelclub.com for a room at Harrahs Atlantic City and after waiting in line for an hour (busy time for the hotel), we were told that Hotelclub.com never sent the reservation over. We called the customer service and were on hold for over 55 minutes before we were able to check in. We never received the "breakfast credit" that our reservation said. We are very disappointed and will not use them again and we will tell everyone we know not to use them. They offered us nothing but apologies. Not acceptable to me. Booking number: PBHCL-638-276-9824

I booked a specific room rate from HotelClub because it listed among the "highlights" to have "free breakfast." When I got the confirmation, no breakfast was mentioned. Called HotelClub and turns out room did not have free breakfast for that rate, and I was given hassle and obstacle before they would cancel my reservation. The refund I eventually received was less than I had paid. After the incident, I again reported the error to HotelClub in two different ways. My notes were acknowledged, but the listing remained incorrect. HotelClub clearly blames the participating hotel, yet HotelClub does nothing to insure accuracy.

the Reef Retreat was a very relaxing place to stay for a week.Salt pool and Jacuzzi came in very useful although only a minutes walk to the esplanade.A range of eateries and a local bus if you wished to use it.Jim and Joanne were very informative when trying to organize trips.The Chillagoe tours cave is a must if you want to change pace from ocean trips!

I stayed at the Britannia Hotel in the Docklands and a wonderful Hotel with views of the Thames The food and service was good and the room itself I found quirky with Chandeliers in the bedroom

Been using this booking website for lots of trip since 4 years ago. The system just getting better and better, and most importantly, I do not encounter any issues when checking in to those hotel I booked.

We booked a 3 night break to Copenhagen with HotelClub and whilst booking on their website we opted for the 'with breakfast' rate, however when we checked into the hotel we were told breakfast hadn't been included. When we contacted HotelClub they stated it was not on the confirmation printout. Looking at the hotel website we could have got a 'with breakfast' rate for less than half the price we were charged by HotelClub. Our advice would be to shop around!

I found the website & the Consultant Fantastic. the Consultant was very helpful & and found us a great Hotel in NYC.

I've booked hotels for 2 holidays this year through Hotel Club. Great choices, very reasonably priced and often have discount codes so makes it even better value. Always my first choice now for bookings.

I love Hotelclub for the instant perks I get from booking a hotel. Knowing that I have instant discount, in my next booking, is a great attraction for me to make bookings through Hotelclub again.

The easy to surf internet makes it a breeze for me to look for the regular hotels that I have in mind.

Found a fantastic deals for a specific hotel (by far the best deal available online) - reservation was smooth, everything went as planned.
Would definitely recommend, and will check them first before my next booking.