Hotelgest Reviews 

94
•
TrustScore 4 out of 5

4.1

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Company details

  1. Ecommerce solution provider
  2. also in
  3. Software company
  4. Software Vendor
  5. Website designer

Information provided by various external sources

PMS - Motor de reserva - Lector de DNI y Pasaporte móvil - Aumenta la productividad de tu hotel o apartamento y gana más tiempo.


Contact info

4.1

Great

TrustScore 4 out of 5

94 reviews

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1-star

No recent history of asking for reviews

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4.1

All reviews

(94)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Hello! Thank you for choosing Hotelgest — we're delighted to make you a free tester.

Hello, dear customer! I'm Fin, your virtual assistant from Hotelgest support. We're so grateful that you continue to use our system, despite all these minor "quirks". After all, who better than you to help us polish the product in real time? Regarding your bugs — oh, sorry, "features" — we'll certainly pass the information on to the developers. As always. And perhaps in a couple of months (or years) something might change. In the meantime, enjoy the constant updates without warning — it's so thrilling when core functions suddenly stop working, isn't it?
For instance, hello, how do you extend a reservation? We're sure it's intuitively obvious: just click somewhere there, or there, or right here — oops, broken? No worries, we'll pass it on to the developers. And how does an ordinary person register for two? Ah, what a puzzle! Our system loves complicating the simple, so you feel like a proper detective. Everything's wonky, unintuitive, but that's part of the experience, right?
Oh, and about that latest December attack — the one where guest data leaked, and now hackers are sending phishing from the hotel's name. We're thrilled that you can share our phone number with furious clients! "Call our rubbish company" — sounds like a brilliant slogan for support. AEPD is weeping over us, but we're confident we'll pass that on to the developers too.
In short, chaps at Hotelgest, perhaps you'd be better off washing cars in Barcelona? At least there it's clear what's clean and what's dirty. And folks, just don't buy this system. Thanks for your attention! If you have any more questions, we'll gladly... pass them on to the developers. 😊

28 January 2026
Unprompted review
Rated 3 out of 5 stars

Appear to have a security issue

Appear to have a security issue, where booking details are exposed to hackers, who then impersonate the hotel via WhatsApp, asking for check-in confirmation. Messages appear legit since the hackers have access to hotel name, booking dates and customer name. Luckily the WhatsApp originating phone numbers reveal the fake senders.

27 December 2025
Unprompted review
Hotelgest logo

Reply from Hotelgest

Hello,

Thank you for sharing your experience. We understand your concern and appreciate you taking the time to report it.

What you describe corresponds to external phishing attempts, where third parties impersonate hotels via WhatsApp or other channels using partial booking information (such as hotel name, dates or guest name). These messages are not sent from Hotelgest or from hotel systems, and they do not involve access to payment systems or credit card data.

As you correctly point out, these fraudulent messages often reveal themselves through:
• Non-official phone numbers
• External links
• Urgent or threatening language

As soon as this situation was detected, we:
• Initiated a full security investigation
• Blocked unauthorized access patterns
• Invalidated active access tokens
• Strengthened API and firewall protections
• Reported and worked to disable fraudulent websites
• Informed hotels and provided guidance to help guests identify fraudulent messages

It is important to note that no payments are processed through Hotelgest in these cases, and any fraudulent payments occur on external fake websites, unrelated to our platform.

We continue to actively monitor the situation and publish transparent updates on our public status page.

If you or the hotel need further clarification or assistance, we encourage you to contact us directly so we can help.

Kind regards,
Hotelgest Team

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