Arrived at hotel for check in, was told room is overbooked. Chargebacm dispute is still ongoing between bank and ugogo. Never again bros.
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Total scam. Booked a room through hotelsugogo. They sent a confirmation email with a res number and everything. Arrived at the hotel and they did not have my reservation or a room. They said this sam... See more
Company replied
Rip off. Booked through them at 2am thinking I could check in immediately with my travel companion. Hotel wouldn't allow check in until 3pm later that day and charged and extra undisclosed fee of almo... See more
BUYER BEWARE. I made a reservation through the Hotels UGOGO (Hotelogical) site. They charged me a total fee and my understanding was this was the full fee. I was told that the hotel may charge me a... See more
Company replied
Company details
Written by the company
Save up to 70% off at over 400,000 hotels worldwide with exclusive access to unpublished hotel membership rates in top destinations around the globe.
Contact info
CentralPoint, 45 Beech Street, EC2Y 8AD, London, United Kingdom
- +44 (0)808 164 6626
- customerservice@hotelogical.com
- www.hotelogical.com
1.8
Poor
131 reviews
Hasn’t replied to negative reviews
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More choice, better service and an inexpensive price. Can't beat it
I have found that there are more choices of different properties on Hotelogical. When I compare it to other travel services Hotelogical has great prices. If you have issues with your reservation Hotelogical customer is very helpful in finding the problem and resolving the issue. I will be using the service more often.
27 October 2021
Unprompted review
Reply from Hotelogical
We appreciate the kind words Phil. Thanks.
Fantastic Experience
Fantastic Experience! I booked through Hotelogical and the site was easy to navigate and see all the options i was looking for. I called into customer support regarding questions I had related to availability and they were helpful and informative. I will definitely be using Hotelogical again. Thank you!
27 October 2021
Unprompted review
Reply from Hotelogical
Thank you for the kind words Mike. We look forward to serving you in future.
Highly Recommend
Hotelogical helped me secure a great price on my hotel for a wedding weekend. They handled all coordination with the hotel and even helped me when I needed to make changes. Amazing customer service! I definitely recommend!
27 October 2021
Unprompted review
Reply from Hotelogical
Thanks Bridget. Glad we could be of service and we hope you enjoyed the wedding!
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