Hotelreservierung.de Reviews 408

TrustScore 2 out of 5

1.8

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Company details

  1. Hotel

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Das perfekte Hotel online buchen: Vergleichen Sie 220.000 Hotels weltweit und reservieren Sie Ihr Wunsch-Hotel noch heute. Auf Hotelreservierung.de finden Sie günstige Hotelzimmer, Pauschalreisen und Last Minute Flüge.


Contact info

1.8

Poor

TrustScore 2 out of 5

408 reviews

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Rated 1 out of 5 stars

nightmare

Nightmare!!! in cityhostel berlin
The hostel is in the City Center close to Metro and sbahn, and thats Pretty much all the positive i can tell About this hostel. I felt like in a Comedy.. when i saw they have a piano i thought ah cool at least something cool, but theere is a paper on it not to Play the piano ist just decoration. They have like a fun-freetime room which was remembered me some easteuropean messed up 1 star hostel, with billiard table what is totaly crap, look like from 90s... I booked 3 night, after the first night, came in the morning 2 cleaning woman, which is okey, its there job, but me and the other guy who was in the room were still sleeping, they didnt give a damm about it, speaking really loud, when told them like hey.. im sleeping. they just looked at me make a face, and ask back, And?? then speaking some foreign language probably cursing at me.
Later same day the toilet broke in the hall, it was smells you know what.. in the whole hostel for several hours.
At the second night there were people infront of the hostel screaming and usual drunk stuffs... it was in possible to take a rest.
I decided not to spend there the last night, i rather went home one day earlier.. I felt all the time that the staff clearly dont give a damm about the guests.. Its a cheap hostel sure noone expect big luxus, but maybe the minimum that u can have a rest and that they friendly to you.

15 September 2019
Unprompted review
Rated 1 out of 5 stars

Do not use this website.

It is the worst experience I ever had in my life while booking the hotel.
Please do not use this as their partners just want to trick customers and do not want to help at all. I was also informed later by the hotel ,that this agency didn't even pay them full amount.

24 May 2019
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever. I had my email miss-typed and in the browser I got a message that I need to open the email and confirm the booking, Since I had the wrong email inputted I couldn't confirm so I just booked another hotel. After the day has passed I got charged for the not used services and they were not helpful at all. They just stated that that is not their problem and I lose my hard earned money

19 December 2017
Unprompted review
Rated 2 out of 5 stars

chaotic emails and try to make you pay cash even you chose creditcard

What I did::

- I made one booking but closed browser on "payment" website
- I made one booking for identical hotel and period and finished checkout with payment by creditcard

What Hotelreservierung.de did:
- send me confirmaiton of booking of 2nd booking (completed)
- send me incoive for 2nd booking (completed)
- send me 5min later confirmation of 1st booking (incomplete, payment details missing)
- canceled the first booking after 2 days due "double-booking"
- send me invoice to pay "cash" the 2nd booking which I never completed

Also the booking numbers they use in the emails arenot referenced in invoices. So you don't know which booking they are talking about...

I could fix the issue via telephone and one agent clarified that the click on "book now" generates a booking REGARDLESS you fill the format which pops up after having chosen "creditcard".

I clicked both times "creditcard" but as it seems they think you want to pay "invoiced" if you cancel the payment format?

Also unclear why they canceled the booking which was paid already by creditcard and not the one which was missing the details? Could be that they wanted to save the creditcard fee - just German thinking... rolling eyes

Can't recommend - keep hands off if you want reliable bookings!

Also you can see they ask me here below to reply to a email Ab-in-den-Urlaub.de.... hahahhahahah

6 November 2015
Unprompted review
Hotelreservierung.de logo

Reply from Hotelreservierung.de

Hello Joe,

thanks for your feedback.

We are really sorry that you had so many problems with your booking.

You can send us the details of your booking via email to meinereise@ab-in-den-urlaub.de, if you want.

Kind regards, your team from Hotelreservierung.de

Rated 5 out of 5 stars

Perfect

Great online reservation service.

23 October 2014
Unprompted review
Hotelreservierung.de logo

Reply from Hotelreservierung.de

Lieber Carlo,
attraktive Urlaubsangebote und eine schnelle Buchung sind für uns die obersten Ziele. Es macht uns glücklich, wenn wir Ihre Wünsche erfüllen können.
Ihr Team von hotelreservierung.de

Rated 5 out of 5 stars

super, super, super...

AAA+++ super, super, super

16 July 2014
Unprompted review
Hotelreservierung.de logo

Reply from Hotelreservierung.de

Lieber User Dudo,
attraktive Urlaubsangebote und eine schnelle Buchung sind für uns die obersten Ziele. Es macht uns glücklich, wenn wir Ihre Wünsche erfüllen können. Wir wünschen Ihnen eine gute Reise und begrüßen Sie jederzeit gern wieder auf ab-in-den-urlaub.de.
Ihr Team von hotelreservierung.de

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