your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
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Review summary
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Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
Company replied
We ordered penciled with our brand on it and the communication was great from the mock up until the delivery. The communication process was very clear and the good arrived on time and as expected. I h... See more
Company replied
Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
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Company details
- #32 of 49 best companies in Promotional items
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3k reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from hotline.co.uk
Hi,
Thanks for taking the time to leave a 5-star review.
It's great to hear that you found the service quick and easy. We work hard to keep the ordering and proofing process as straightforward as possible, so it's rewarding to know that came across in your experience.
We appreciate your support and look forward to helping with your next promotional merchandise order.
Kind regards,
John
Customer Support
Quick, easy ordering and proof approval
Quick, easy ordering and proof approval - which made the process of ordering multiple items a breeze
8 June 2026
Reply from hotline.co.uk
Hi Linda,
Thanks for your continued support and for leaving us another review.
Making the ordering process as smooth as possible is something we put a lot of focus on, so it's great that you found both the ordering and Visual Proof™ approval process quick and easy. When you're ordering multiple promotional products, keeping everything simple and organised can make all the difference.
We appreciate your repeat business and look forward to working with you again on your next branded merchandise project.
Kind regards,
John
Customer Support
Great products and a speedy delivery…
Great products and a speedy delivery would use again, found the whole proofing system really easy to use too, with fast amends made when requested.
14 May 2026
Reply from hotline.co.uk
Hi Sarah,
Thanks for taking the time to leave a review following your first order of our Curvy PLUS Pens and Full Colour Hampshire Mugs.
It's great to hear that both the products and delivery met your expectations. We know that ordering branded merchandise can sometimes feel uncertain, so we've worked hard to make the proofing process as simple and flexible as possible. We're glad the system made it easy to review your artwork and that any requested changes were handled quickly.
We appreciate your feedback and are delighted that you'd choose to order with us again. We look forward to helping with your next campaign, event or promotional giveaway.
Kind regards,
Lucy
Customer Support Team
Reply from hotline.co.uk
Hi Valerie,
Thanks for your review and for choosing our Silicone Printed Wristbands.
We're pleased to hear the wristbands were exactly what you were looking for and that you were happy with both the product quality and the clarity of the printing. We know how important it is for branded wristbands to look sharp and professional, so it's great to know they met your expectations.
We appreciate you taking the time to share your feedback and look forward to working with you again in the future.
Kind regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi,
Thanks for your review and for coming back to us for another order.
It’s great to hear that you’ve had another positive experience with our service. The Budget Promo Baseball Cap remains a popular choice for businesses, events and giveaways, so we’re pleased we could help once again.
We really appreciate your continued support and look forward to helping with your next branded merchandise order.
Thanks again,
John
Customer Support
Reply from hotline.co.uk
Hi Sam,
Thanks for taking the time to leave a review.
It's great to hear that ordering was simple, your products arrived on schedule, and the quality met your expectations. We work hard to make buying branded merchandise as straightforward as possible, so it's rewarding to know that was reflected in your experience.
Thank you for choosing Hotline. We appreciate your feedback and look forward to helping with your next promotional product order.
Kind regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for your review! It's great to hear that you love your order. We appreciate you choosing us for your first purchase and hope to work with you again soon.
Kind Regards,
Lucy
Customer Support
Great service and product…
Quick turnaround in providing quotes and samples, Easy ordering, great service
8 May 2026
Reply from hotline.co.uk
Hi,
Thank you for your 5-star review.
We're delighted to hear that you found the ordering process easy and were pleased with both the service and the product. Providing quick quotes, fast Visual Proofs™ and a smooth ordering experience is exactly what we strive for, so it's great to know we delivered on all three.
We really appreciate your feedback and look forward to helping with your next promotional products order.
Kind regards,
Lucy
Customer Support
Just so easy!
1 June 2026
Reply from hotline.co.uk
Hi,
Thanks for your continued business and for taking the time to leave a review.
We're delighted to hear you found the process so easy. Making it simple to order promotional products, approve your free Visual Proof™ and reorder when needed is exactly what we strive for.
We really appreciate your repeat custom and look forward to helping with your next order.
Kind regards,
Oliver
Managing Director
Reply from hotline.co.uk
Hi,
Thanks for your 5-star review.
We're delighted to hear that you found the ordering process straightforward and quick. Making it easy to create branded promotional products online, from requesting a free Visual Proof™ to placing your order, is exactly what we strive for.
Thank you for choosing Hotline. We appreciate your support and look forward to helping with your next order.
Kind regards,
John
Customer Support Team
Great products
Lovely products... only a couple of slightly faulty ones in a batch of 250 so can't complain at all. I wish the quotes included VAT/tax however as I had budgeted a certain amount and the final amount ended up being more than anticipated.
11 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your review and for your order. We're delighted to hear that you were pleased with the products overall, and that only a couple of items out of a batch of 250 had any issues.
We also appreciate your feedback regarding VAT. We understand how important it is to budget accurately, especially for larger promotional merchandise orders. Our prices are displayed excluding VAT as many of our customers are VAT-registered businesses, however VAT is shown in the basket before checkout and can also be viewed on your Visual Proof™ by clicking the pricing breakdown link. We'll certainly take your comments on board as we continue looking for ways to make pricing as clear and transparent as possible.
Thank you again for your feedback and for choosing Hotline. We hope to have the opportunity to help with your next branded merchandise project.
Kind regards,
Hotline Customer Support Team
Always very helpful and orders first…
Always very helpful and orders first class products highly recommend Hotline.
29 May 2026
Reply from hotline.co.uk
Hi,
Thank you for your continued support and for taking the time to leave a fantastic review.
We're delighted to hear that you've found our team helpful and that you're consistently pleased with the quality of the promotional products you receive. As a repeat customer, your recommendation means a great deal to us.
We really appreciate your loyalty and look forward to helping with your next branded merchandise project.
Kind regards,
Oliver
Managing Director
Very efficient
Very efficient. Very pleased with the swiftness of getting the proof. Looking forward to seeing the finished result.
28 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your continued support and for taking the time to leave another review.
We're delighted to hear you're pleased with the speed of our service and how quickly your Visual Proof™ was produced. As a repeat customer, it's especially rewarding to know that our proofing process continues to make ordering your branded merchandise straightforward and efficient.
We look forward to delivering the finished products and hope they exceed your expectations once they arrive.
Thanks again for choosing Hotline.
Kind regards,
John
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for your feedback.
We're sorry to hear you were unhappy with the delivery cost. For this order, express delivery was selected for both your promotional mini rugby balls and advertising logo bugs. We also offer lower-cost Standard and No Rush delivery options for customers who have more flexibility with their deadlines.
We always display delivery costs clearly before checkout so customers can choose the option that best suits their budget and timescale.
Thank you for giving Hotline a try and for taking the time to share your feedback.
Kind regards,
John
Customer Support
Great range of products
Great range of products, good value for money and easy user experience. Excited to get our swag for Cannes Lions!
26 May 2026
Reply from hotline.co.uk
Hi Rana,
Thank you for your 5-star review and for choosing Hotline for your first order of our SPF30 Sun Lotion with Carabiner.
We're delighted to hear you found our range of promotional products good value for money and that the ordering experience was straightforward. The SPF30 Sun Lotion is a popular choice for outdoor events, exhibitions and summer campaigns, making it a great fit for Cannes Lions.
We hope your branded sun lotions make a big impact at the event and look forward to helping with any future promotional merchandise requirements.
Have a fantastic time at Cannes Lions!
Kind regards,
Lucy
Customer Support Team
Prompt responses and quick turnaround…
Prompt responses and quick turnaround of feedback. I am very pleased with the mock-up and look forward to seeing the final product. I will update the review at that point.
26 May 2026
Reply from hotline.co.uk
Hi,
Thank you for your review and for choosing Hotline for your first order of full colour drawstring bags.
We're delighted to hear that you found our responses prompt and the turnaround on your Visual Proof™ quick and efficient. We know how important it is to see exactly how your branded drawstring bags will look before placing an order, so it's great to hear you're pleased with the mock-up.
We appreciate your confidence in us and look forward to delivering the finished bags. We hope the final product exceeds your expectations, and we'd love to hear your thoughts once they arrive.
Thanks again for choosing Hotline.
Kind regards,
John
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for taking the time to leave us a review.
It's great to hear that everything went smoothly from start to finish. We know customers value a straightforward ordering experience and fast delivery, so we're pleased we could provide both alongside a product that met your expectations.
We really appreciate your support and hope to be part of your next promotional merchandise project.
Best wishes,
Lucy
Customer Support
Quality Products from a quality company
Our products were of a high standard and were delivered promptly. Very happy to recommend this company.
1 May 2026
Reply from hotline.co.uk
Hi,
Thanks for your fantastic review.
We're delighted to hear that you were happy with both the quality of your products and the prompt delivery. Providing high-quality branded promotional products backed by reliable service is exactly what we strive for, so it's great to know we delivered on both.
We really appreciate your recommendation and thank you for choosing Hotline. We look forward to helping with your next promotional merchandise project.
Kind regards,
Lucy
Customer Support
Excellent service quick helpful
Excellent service quick helpful. Haven't received product yet but Excellent service very happy so far
25 May 2026
Reply from hotline.co.uk
Hi,
Thank you for taking the time to leave us a 5-star review and for choosing Hotline for your first order of Express Cotton Tote Bags.
We're delighted to hear that you've found our service quick, helpful and efficient so far. Providing fast responses and making the ordering process as straightforward as possible is something we work hard to deliver.
We’re confident you'll be pleased with the quality of your printed cotton tote bags when they arrive. Thank you again for your order and for placing your trust in us for your promotional bags.
We look forward to helping with your next project.
Kind regards,
Customer Support
Very speedy service.
30 April 2026
Reply from hotline.co.uk
Hi,
Thanks for your 5-star review.
We're delighted to hear you were happy with our speedy service. At Hotline, we know how important fast turnaround times are when ordering promotional products, so it's great to know we delivered on that for you.
Thank you for choosing Hotline.co.uk and we hope to help with your next branded merchandise order.
Kind regards,
Lucy
Customer Support Team
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