Not ready for pills, but having a little difficulty getting it hard sometimes? This device by Hot Octopuss is by far the best product to get you rock hard and ready for the next step in your evening w... See more
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Great customer service, commitment to customer satisfaction with the products they provide. They truly want their customers to enjoy their products and furthermore go above and beyond to provi... See more
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Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and coope... See more
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The remote doesn’t work except when it wants to. I’ve replaced batteries, read everything I could find on the product and it just doesn’t work dependably. My biggest motivation when I purchased wa... See more
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Company details
About Hot Octopuss
Written by the company
We are in the business of making people feel good.
We design and build sex toys with scientific innovation and cutting edge technology. We do things differently. And that’s why we’ve taken sex toys back to the drawing board, to develop them using real people, some serious science and dare we say, ingenious designs.
We are passionately inclusive and celebrate diversity, actively working to break down stigmas around all forms of consensual sexual expression.
We believe every body has the right to sexual pleasure. So whether you’re cis, trans, non-binary, have limited mobility or are older, you’ll find a Hot Octopuss sex toy that’s perfect for you.
- Discreet shipping
- 1 year warranty
- Exchanges and returns
- We respect your privacy
- Secure payments
Contact info
Larch House, Parkmead Business Park, PO7 6XP, Denmead, Hampshire, United Kingdom
- customer.support@hotoctopuss.com
- www.hotoctopuss.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Product is exactly as described
Product is exactly as described. Delivery is timely.
13 November 2024
Reply from Hot Octopuss
We're happy to hear that the product met your expectations and the delivery was timely. Thank you for your positive feedback!
Very helpful
Aura was very understanding and took her time to ensure that my issue was resolved.
3 December 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that the issue was resolved to your satisfaction and appreciate you acknowledging the support provided. Thank you for your feedback.
CS review
I recently had an issue with my PULSE DUO LUX, which was making excessive noise. From the moment I reached out to Hot Octopuss customer service, I was impressed by their prompt and attentive responses.
Aura from the customer support team was particularly helpful. She guided me through troubleshooting steps and was quick to arrange a replacement when it became clear that the issue couldn't be resolved. Communication was clear, and I appreciated the follow-up to ensure the replacement arrived safely.
The whole process was smooth and efficient, and I’m very satisfied with the level of care I received. Thank you, Hot Octopuss, for your outstanding customer service! I highly recommend them for their responsiveness and commitment to customer satisfaction.
13 November 2024
Unprompted review
Reply from Hot Octopuss
We're so happy to hear that the customer support team was able to provide such prompt and attentive service! We appreciate you taking the time to share your experience and we're glad the replacement arrived safely. Thank you for your recommendation!
It would get a solid 5 stars
It would get a solid 5 stars, being almost 2025 why are we still dealing with batteries??! Huge disappointment about that part. It's loud but if your okay with it, it's amazing. I wish the silicone fitting wasn't an issue with tearing but there are replacements. Amazing tool for edging if you can handle it haha. I'd love to give it a 6 stars but the battery issue is a huge issue with a lot of toys for men and it'd sad.
2 November 2024
Reply from Hot Octopuss
Hi,
Thank you for your review. Glad to hear you love the JETT, but sorry you are disappointed with it requiring batteries. This is to keep the cost down. The JETT is one of our most popular items, and to make it rechargeable would bump the cost up. But we have had a lot of customers requesting it, so it is something we have been working on behind the scenes, and are hoping to have something available next year, so do keep an eye on our website, and social media.
If you have any questions, or need any help with your purchases please email us at customer.support@hotoctopuss.com and we will be happy to help.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
The software kills the experience
The software kills the experience.
To be crystal clear, the hardware and sensations delivered by the pulse toy are fantastic. That is the huge selling point. However, the FeelConnect software and interactive online controls absolutely suck. The fact that this toy is priced at nearly double the cost of the Pulse Solo and all you get is access to this pathetic software is criminal.
The patterns on the device are serviceable, the power of the device is excellent and offers a one of a kind vibration that no other toy I have found can deliver. However, good luck using that with a partner online. The software with it makes you jump through so many hoops just to share the controls with your partner. It barely works at that point as well because it only offers them the ability to determine the power level of the toy. They have no influence of the patterns or other behaviors. You can't set the pattern from the software, you still have to manually cycle through those on the device. It is like the software was added just to check off some marketing bullet points and fails to deliver the experience you'd expect from a connected sex device in 2024.
Please, invest in improving that software. The Lovense platform is incredible and really makes this look like a clunky prototype and a bit of a cash grab.
20 November 2024
Unprompted review
Reply from Hot Octopuss
Hi,
Thank you for your wonderful in depth review. It is because of feedback like yours, we are able to constantly improve our products and services for our customers. It is lovely to hear you loved the PULSE toy, and found it worked well for you. But I am very sorry to hear you found the app lacking.
The Interactive was made in collaboration with Kiiroo, it is our hardware, and their firmware (they work with FeelConnect on the software and app). You should be able to set patterns in the app, and adjust the pattern to your preference.
I have sent you an email from customer.support@hotoctopuss.com, so we can try to find a solution to this for you, hopefully just with some useful advice or and links to demonstration videos and articles.
Please check your junk mail for our contact. I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
(Updated review) GREAT product when it worked right
GREAT product when it worked right.
Less than a month in with minimal use and it became ridiculously noisy and the silicone cover ripped right above the vibrating pad.
Don’t know if I just got the bad one in the lot or what. The first one I purchased went a year and change before it died.
(Edit)…customer support reached out after this review. Explained what they thought might’ve happened and were very responsive and quick about sending out a replacement. I would and will shop with them again!
THANK YOU customer support.
27 September 2024
Reply from Hot Octopuss
Hi Mitch,
Thank you for your review. I am sorry your Dragon Eye Essential developed a fault. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
I have sent you an email from our customer support account, so we can arrange a replacement for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Arrived broken but fixed ASAP
The products I have received in the past were always the best quality. Unfortunately, when I needed to purchase a replacement charger for my duo lux it arrived with a crushed USB plug. To be fair, I did not report this to Hot Octopuss but was shocked that the cord would be so damaged. It is unusable. These things happen. As you would expect the customers service at Hot Octopus’s was amazing. A new cord was shipped out right away. I would recommend this company to anyone. Their products and service is second to none.
24 September 2024
Reply from Hot Octopuss
***Edited Reply***
Hi Bo,
Thank you for amending your review. I am very glad we were able to resolve this for you. I will follow up once the new cable is delivered.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support.
***Original Reply***
Hi Bo,
Thank you for your review. I am sorry your was damaged when you received it. Unfortunately, accidents can happen during shipping, but we are always happy to fix the issue where we can. It has been two months since you purchased, and I am confused as to why you didn't email us when it arrived crushed.
I have sent you an email from our customer support account, so we can confirm your shipping details and get a new cable sent out for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Customer service was the best
9 November 2024
Unprompted review
Reply from Hot Octopuss
We are happy to hear that you had a great experience with our service. Thank you!
Thanks Jazz !
Thanks to Jazz for the quick and precise answer and her high availability ! Very great customer experience
12 November 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you had a great customer experience and appreciate the quick and precise help. Thank you for your positive feedback and recognition of high availability!
Excellent customer service
The company helped me with a couple of issues. Firstly, over a year ago, I was having problems charging the Hot Octopus, and they sent me a new one-an upgrade, at no charge. Then recently I was having problems attaching the magnetic charging cable-it would not attach. Cheryl sent me a new cable immediately, at no charge. That fixed the problem. Their customer service is top-notch.
1 November 2024
Unprompted review
Reply from Hot Octopuss
Hi Fred,
Thank you for your review. I am sorry you had to contact customer service but I am very glad Cheryl was able to help.
We appreciate your recommendation.
Toni, Hot Octopuss Customer Support
Amazing customer support!
No one wants to have a problem with a purchase, but when it happens it's great to have the seller stand behind their product. And in that regard, I have to give a big shout out to the Hot Octopuss customer support team! It was a quick and easy process to inform their team and get a replacement on it's way to me. Big shout out to Jazz, who was an absolute rock star in assisting me!
8 November 2024
Unprompted review
Reply from Hot Octopuss
Hi JP,
Thank you for your review. I am sorry you had to contact customer service but I am very glad Jazz was able to help.
We appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
My PULSE SOLO Essential charging…
My PULSE SOLO Essential charging function doesn't work. I contact with Customer Service Cheryl, she was very kind and helpful. I was very surprise they send me the new Dragon Eye. Then I can enjoy the toy again.
I really appreciate Cheryl patience to helping me and Hot Octopus after-sales service.
1 November 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that the after-sales service resolved the charging issue with your PULSE SOLO Essential! We appreciate your positive feedback regarding the assistance you received. It's great to know you're enjoying the product again.
Device malfunction resolved quickly
I had an issue with a device I purchased. Jazz, the customer support person helping me, responded to my emails really promptly while being both professional and friendly. After a small amount of troubleshooting, she had a replacement product express shipped to me, and she even paid attention to the shipment tracking herself to make sure I received it. She then followed up with me again to check it was all working to my satisfaction! I commented to her that it was probably the best customer service experience I've had in recent memory.
2 November 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that you had such a positive support experience! We appreciate your feedback regarding the prompt, professional, and friendly assistance you received. It's great to know the replacement process and follow-up met your expectations.
Waste of money
The Pulse Solo Essential is a waste of money. Stopped working on its second use. It runs for several seconds and stops. I charged it up for 3 hours, and it makes no difference, though I can't determine if it's actually charged as there is no indicator light.
8 November 2024
Unprompted review
Reply from Hot Octopuss
Hi Robert,
Thank you for your review. I am sorry you are struggling with charging your SOLO Essential. From your description the item is not charging (which is why it keeps stopping).
There should be a bright red charging light. As you are not seeing a charging LED above the charge port, you are possibly not pushing the charging cable in far enough. If you have been used to our older Essential which had a very delicate charging port, this is understandable.
The newer jack style cable does need a very firm push at the correct angle to get the charging pin in, it should "click" into place, and the charging light should come on. It is almost a double click, to get it fully locked in and charging. Push as far as you think (it may look like it is flush to the unit), then give it another very firm push, it should lock/click in again, and the LED should come on.
We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear. If you reply to the information request I sent on here, I will be happy to troubleshoot this and arrange a solution for you.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Fixed shipping issue
Sorted out a shipping issue immediately and extremely quick and friendly communication at all times
7 November 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that we resolved your shipping issue quickly! We always aim to provide friendly and efficient communication. Thank you for your positive feedback.
Reply from Hot Octopuss
Hi Matthew,
Thank you for your review. Glad to hear you found shopping with us such a great experience.
If you have any questions, or need any help with your purchases please email us at customer.support@hotoctopuss.com and we will be happy to help.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
Reply from Hot Octopuss
Hi Eddie,
Thank you for your review. Glad to hear you are loving your purchases.
If you have any questions, or need any help with your purchases please email us at customer.support@hotoctopuss.com and we will be happy to help.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
Reply from Hot Octopuss
Hi Ross,
Thank you for your review. I am sorry you have found the PULSE Queen doesn't have enough vibration, this is because the PULSE Plate is very different to many of the products out there on the market, as it uses oscillations rather than vibrations. It will not feel as powerful as a wand or other vibrator (like our KURVE or AMO) because of this, but it is not an equal comparison as it is a completely different technology.
We do have a 45 day satisfaction policy for products purchased from our website. I have sent you an email from customer.support@hotoctopuss.com, so we can try to find a solution to this for you, first with some useful advice but perhaps looking at a different product that might suit better.
Please check your junk mail for our contact. I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
I had an issue with a product
I had an issue with a product, but I couldn't find the receipt. Support was able to accept a bank statement and thorough pictures of the device as proof of purchase. A replacement was sent out, and I received it very quickly. I would recommend this brand to everyone.
25 October 2024
Unprompted review
Reply from Hot Octopuss
We appreciate you sharing your experience. We are happy to hear that our support team was able to help resolve the issue and provide a replacement promptly. Thank you for recommending our brand!
Hi There their service was absolutely…
Hi There their service was absolutely fantastic! They helped me through every step of the ordering as it was a manual order and they followed through all the way till I received my order! Awesome job Cheryl!
22 October 2024
Unprompted review
Reply from Hot Octopuss
We're happy to hear that our service met your needs! It's great to know we provided helpful support throughout your order process and ensured its successful delivery. Thank you for your positive feedback.
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