Not ready for pills, but having a little difficulty getting it hard sometimes? This device by Hot Octopuss is by far the best product to get you rock hard and ready for the next step in your evening w... See more
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See what reviewers are saying
Great customer service, commitment to customer satisfaction with the products they provide. They truly want their customers to enjoy their products and furthermore go above and beyond to provi... See more
Company replied
Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and coope... See more
Company replied
The remote doesn’t work except when it wants to. I’ve replaced batteries, read everything I could find on the product and it just doesn’t work dependably. My biggest motivation when I purchased wa... See more
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Company details
About Hot Octopuss
Written by the company
We are in the business of making people feel good.
We design and build sex toys with scientific innovation and cutting edge technology. We do things differently. And that’s why we’ve taken sex toys back to the drawing board, to develop them using real people, some serious science and dare we say, ingenious designs.
We are passionately inclusive and celebrate diversity, actively working to break down stigmas around all forms of consensual sexual expression.
We believe every body has the right to sexual pleasure. So whether you’re cis, trans, non-binary, have limited mobility or are older, you’ll find a Hot Octopuss sex toy that’s perfect for you.
- Discreet shipping
- 1 year warranty
- Exchanges and returns
- We respect your privacy
- Secure payments
Contact info
Larch House, Parkmead Business Park, PO7 6XP, Denmead, Hampshire, United Kingdom
- customer.support@hotoctopuss.com
- www.hotoctopuss.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Hot Octopuss
Hi,
Thank you for your review. Great to hear you found shopping with us such an easy experience. If you have any questions, or need any help with your purchases please email us at customer.support@hotoctopuss.com and we will be happy to help.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
Great customer service
When my item stopped working properly, the Customer service was very quick to help me and solve the issue.
Thank you to Cheryl for her courtesy and diligence.
5 May 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that our customer service quickly resolved the issue you experienced. We appreciate your kind words and are grateful for your feedback regarding the support you received.
Amazing Customer Service
I had some issues with the remote for my unit so I contacted customer service and they were great! Cheryl was very nice and helped me right away with suggestions to fix it and when that didn’t work they quickly shipped out a replacement for me. Overall amazing customer service.
19 May 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that our customer service was able to help resolve the remote issue. We appreciate your feedback and are glad you had an amazing experience!
Excellent customer service
Customer service (Aura) was able to speedily resolve the initial issues I had so very pleased.
23 April 2025
Unprompted review
Reply from Hot Octopuss
Thank you for your review. I am sorry you had to contact customer service but I am very glad Aura was able to help.
We appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
Didn't really work!!!
18 April 2025
Reply from Hot Octopuss
Hi,
Thank you for your review. I am sorry you are struggling with your PULSE DUO 4. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Cheryl was very helpful in resolving a…
Cheryl was very helpful in resolving a problem with my Duo remote. Thank you.
21 March 2025
Reply from Hot Octopuss
We're happy to hear that the remote issue was resolved with assistance. We appreciate you taking the time to share your positive experience with us.
Service is not an afterthought!
Lots of toy manufacturers create products as "novelty only" with little to no backing. If it breaks- oh well, no warranty for you, and I messaged support with this expectation. Hotoctopuss was completely different, and Aura followed up several times to ensure my satisfaction, to my complete surprise. When the first replacement part sent did not fix the issue, the whole product was replaced after a bit of thoughtful troubleshooting, no fuss, no hassle. Could not be happier and I WILL be purchasing again (something else, obviously, because I got what I paid for)! This is how I want to treat my intimate moments - as something to be taken seriously, and I feel like this company has a role to play in that going forward.
9 April 2025
Unprompted review
Reply from Hot Octopuss
We're happy to hear that Aura ensured your satisfaction. We appreciate you sharing your experience with our product and support. It's great to know the replacement process was smooth and hassle-free. We value your intention to purchase from us again!
Reply from Hot Octopuss
Hi Thomas,
Thank you for your review. I am sorry you have found the DUO 4 is too big. We provide all the measurements (and weight) of our toys, on the product pages, but I understand it isn't always easy to imagine what these will be like in real life.
However, we do offer a 45 day satisfaction exchange policy on Hot Octopuss products purchased from our website. I have sent you an email from customer.support@hotoctopuss.com, so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better.
Please check your junk mail for our contact. I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
One of the Best male vibrators out there
This is probably the best adult toys out there. I would rate this toy a 10 out of 5 stars. Trust me your orgasim will be a 10. Great for edging or slowly building up the turn on the turbo mode and you will be on the ceiling.
6 April 2025
Reply from Hot Octopuss
We're happy to hear that you had such a fantastic experience! It's great to know our product exceeded your expectations and provided immense satisfaction. Thank you for sharing your positive feedback!
Very Unhappy
It doesn't hold a charge, making it useless. This is not my first purchase, but it is my most disappointing.
UPDATE: Customer Service contacted me. They were most courteous and helpful. By following their recommendations, my unit proved not to be defective. Thank you for your kind assistance!
5 March 2025
Reply from Hot Octopuss
***Edited Reply***
Hi Joe,
Thank you for amending your review. I am very glad we were able to work together and resolve this for you. I am sorry again for the confusion around charging, I will keep campaigning with management to get the instructions updated.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support.
***Original Reply***
Hi Joe,
Thank you for your review. I am sorry you are having trouble with the charge on your SOLO Essential. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Great customer service
I recently made a purchase from Hot Octopuss and not long after I received it, it broke. I posted a review stating my disappointment, and Cheryl reached out to me immediately to rectify the situation. She was apologetic, responsive and made sure to send a replacement out to me right away. Bad things happen. Products don't always function right. Great customer service makes it all BETTER! Thanks to Cheryl, I am a happy customer. :)
2 May 2025
Unprompted review
Reply from Hot Octopuss
Hi Kathy,
Thank you for leaving a new review. I am very glad we were able to work together and resolve this for you. We work hard to make sure our service is good, and it is great to hear when people have a positive experience.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support.
I had some issues with my product
I had some issues with my product. Aura with customer service helped with trying to trouble shoot the problem and regularly checking back to make sure things were working out but when that didn’t work Aura was very helpful and quick in getting a replacement to me
18 April 2025
Unprompted review
Reply from Hot Octopuss
We appreciate you sharing your experience. We're happy to hear that our team was helpful in troubleshooting and providing a swift replacement. Thank you for your positive feedback!
I don't like it when sites show "Sold…
I don't like it when sites show "Sold Out" on an item at the top/front of a product list. Don't have the first thing you show me be something that I can't purchase. If you want/need to keep it up for link purposes, then please move it to the back of the list. Starting off with disappointment is not the most customer-friendly way to welcome someone to your site
Other than this, I think the site is well designed and easy to use. It looks professional and shows that pride is taken in presenting the company and it's products in a thought-out manner. Products are given good descriptions with tabs for those that want more granular details. I feel that the site provides answers to questions before a customer might have them, which encourages and makes the customer feel welcome to make a purchase.
23 March 2025
Reply from Hot Octopuss
We appreciate your feedback. We understand your frustration with seeing "Sold Out" items at the top of the product list. We'll consider moving them to the back. We're glad you find the site well-designed, easy to use, and professional, with good product descriptions. Thanks for your time.
Works as described
Works as described. This is the second I've purchased because the battery quit on the first after about 18 months. I'll buy another when this one eventually dies.
23 March 2025
Reply from Hot Octopuss
We appreciate you sharing your experience! We're glad it works as expected. We regret to hear about the battery life of your previous purchase and appreciate your continued support.
It’s a really great tool
It’s a really great tool, finishes me off with uncompromising efficiency
Not so effective as a couple tool but great for me we are both happy to use it
16 March 2025
Reply from Hot Octopuss
We're happy to hear that the tool works effectively for you! We appreciate your feedback regarding its use as a couple, and we are glad you both enjoy it.
This is great company that values its…
This is great company that values its customers great service.
18 February 2025
Reply from Hot Octopuss
We're happy to hear that you had a great experience with our service. We value your feedback and appreciate your recognition.
Prompt delivery / support - near miss for five stars
Prompt delivery and support - I much appreciated Cheryls help.
I would have given the full five stars but unfortunately the Pulse Solo Lux does not work for me - I believe due to my age and illness - so I did not enjoy the full benefit.
18 February 2025
Reply from Hot Octopuss
Thank you for your review. I am sorry you had to contact customer service but I am very glad Cheryl was able to help.
We appreciate your recommendation.
Toni, Hot Octopuss Customer Support
Arrived on time still wrong
Arrived on time. However, it is the incorrect charger. While it says it works with the toy, it doesn’t fit and won’t charge
16 March 2025
Reply from Hot Octopuss
Hi Boyd,
Thank you for your review. I have checked our system and I can see you purchased just a charging cable. There are two types of cable for the SOLO Essential (depending on how old your product is), and as clearly stated on the product page, you need to " check the image, and if it doesn't match the cable you are replacing, please try our other pin style charging cable."
I can't see any contact from yourself about this issue, but we would be happy to send the other style of cable. If you would like us to do this, please email me at customer.support@hotoctopuss.com (FAO Cheryl) and I will be happy to help.
I look forward to hearing from you.
Cheryl, Hot Octopuss Customer Support
Aura got a replacement octapus…
Aura got a replacement octapus delivered in very short order
11 April 2025
Unprompted review
Reply from Hot Octopuss
We are happy to hear that the replacement arrived quickly! We appreciate you taking the time to share your experience with us.
Reply from Hot Octopuss
We're happy to hear that you find our product well-made, easy to maintain, and effective. Thank you for your positive feedback!
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