Unfortunately you couldn't fitour new cooker or take away our old cooker as we didn't have the right connection for them to do the job so had to get local people to help !! We should have been told ab... See more
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Web site easy to understand and order. Clear extra choices and information about them. Choice of many delivery dates earliest was 4 days from day of ordering. Easy payment options. Delivery team... See more
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Very easy to order. Delivered on the day selected. Was given a timeslot the evening before & also was called in the morning to advise how long they would be before they got to me. Was unable to fit as... See more
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Ordered a lovely little washing machine. The customer service experience was excellent. They text you your appliances' journey from depot to installation. And you can call them if you have a questio... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.5
Excellent
48k reviews
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Excellent customer service
29 October 2026
Engineer knocked and left
We had an engineer booked to visit to repair our cooker. My wife was in the house. The engineer arrived at the property and knocked on the door (instead of using our Ring Doorbell as the message on the door asked). He then waited for approx 15 seconds and left!! My wife had been waiting in especially. I would have only given one star but the Customer Services agent booked a later visit. Very disappointed with the engineer.
2 November 2026
Unprompted review
May use AI-assist with repliesRead more
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Great range of appliances
Great range of appliances, excellent quality, value for money, kept well informed about delivery, delivered on time.
29 October 2026
Reply from Hotpoint
Hi Tony
Thank you for taking the time to share your feedback with us. We're delighted to know that you're happy with the range of quality, value for money appliances which we offer.
It's also good to know that the delivery service which we offer meets your expectations thanks to the promptness of the team and the effective communication.
Kind regards
The Hotpoint team
Reply from Hotpoint
Hi Claudia
Thank you for taking the time to share your experience with us. We're delighted to know that all aspects of the service met your expectations.
We truly appreciate your kind words, thank you 🙂
Kind regards
The Hotpoint team
Disgraceful company !!
My daughter recently purchased a dishwasher from Hotpoint .. the way she has been treated is absolutely disgusting. The dishwasher was obviously faulty when it left the factory and they need to replace it . The engineers who have been many times came again today and said hotpoint NEVER replace anything .
I have advised her to go to trading standards — never in my 85 years of life have I known such a disgusting company .
I for one certainly won’t let it rest.
What good is a dishwasher that is faulty .
They need to replace it immediately- before I take even more action ….
2 November 2026
Unprompted review
Reply from Hotpoint
Hello Brenda
Thank you for taking the time to leave your review. We are concerned to hear about the experience you and your daughter have had with the dishwasher and we would agree, from the information above, that the service has not been to the level which we expect.
So that we can identify your account to investigate this level of service and look to provide a suitable resolution I have requested your details through Trustpilot.
Delivery as planned
Delivery as planned, took out old, new installed quickly. Great service
29 October 2026
Reply from Hotpoint
Hi Nicholas
Thank you for taking the time to leave your review. We're pleased to know that the delivery went as planned and the team ensured you received great service.
Kind regards
The Hotpoint team
Delivered in the time frame
28 October 2026
Reply from Hotpoint
Hi Richard
Thank you for taking the time to leave your review. We're pleased to know that the delivery service met your expectations and our team brought the machine within the agreed timeframe.
Kind regards
The Hotpoint team
Machine is faulty
Machine is faulty. Had for 10 days got to have an engineer in tomorrow 2.11.26 not good. My washing is piling up
24 October 2026
Reply from Hotpoint
Hello
Thank you for taking the time to leave your review. We are sorry to hear that your appliance has broken down so soon after purchase and you're not satisfied with having an engineer attend tomorrow.
Unfortunately no details were provided with the review so we're not able to locate your account to confirm what the fault is, or the reason for the engineer being needed. If you do want to discuss this further please contact our service team through the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Alternatively you can call us on 03448 227 227
Faulty dishwasher. Didn’t work from day one!
I had a brand new Hotpoint dishwasher installed by a professional plumber in August. Drainage was fine and checked. The machine didn’t finish its cycle and the tablet did not dissolve.i called the Hotpoint service department.
17.8.26 the Hotpoint engineer attended and checked the drainage and said ALL GOOD
28.9.26 the same engineer attended and ordered a part
5.10.26 the part hadn’t been delivered so the appt was moved
9.10.26 the same engineer did the repair
The machine still didn’t work
22.10.26 the engineer came out to check the machine he said a new machine was needed and he would report that
Meanwhile Hotpoint said it was the drainage. The drainage was checked again and found to be fine (and also a Hotpoint machine was there before and it drained fine).
2.11.26 The engineer has just attended. He said there is nothing more I can do. He said you need a new machine which he reported last time but to no avail.
I called the service department and on three occasions when it said I was put through I was immediately cut off. There is NO call service or customer service. I have been ‘gas lighted’ about this machine with made up issues that don’t exist and I’m at my wits end!!
It is time now to ACCEPT your LIABILITIES and replace the faulty machine that hasn’t worked from DAY ONE! The machine is NOT FIT FOR PURPOSE.
My reply to your answer below:
NO! I completely REFUTE that and ALL the facts also refute your position on this.
FACT 1: The drainage is not new and functioned for many years with our last appliance with no issues.
FACT 2: the distance from the disheasher to the drainage is within standard expected performance for this appliance
FACT 3: the drainage was not only installed by a very experienced plumber but has been checked by him and by Maxwell (your engineer) who both said it was fine
FACT 4: Your engineer told me today that you have a policy of not replacing machines when there is a known fault and the engineer said there are other people in my area who are on the same position as me but you never replace anything.
FACT 5:
The engineers tell us the drainage is fine and then your reply is to the contrary (gaslighting)
In summary you gas light your customers. When you are legally responsible to provide a functioning product (ours hasn’t worked since day one) you have the audacity to tell me to try my home insurance when you know you are liable. You will not accept reality or the facts.
DO THE RIGHT THING and replace this machine.
2 November 2026
Unprompted review
Reply from Hotpoint
Hello
We're sorry to hear about your continued dissatisfaction with the service provided and your dishwasher.
We would respectfully note however that the reported events do not match what our engineer has found when inspecting the appliance, and it has not been confirmed that the appliance is non-repairable or not fit for purpose.
Following the engineer visit today it was confirmed again that the fault was a result of the extended drain hose at the back of the machine however as requested we will return with a different, senior, engineer.
Whilst we appreciate its not the outcome you was hoping for our engineers have not found the appliance to be faulty and the issue is a result of the installation carried out by the plumber. We are sorry that you remain dissatisfied with this outcome however our stance as the manufacturer will remain the same based on the information gathered by our engineers.
Reply from Hotpoint
Hi Lorraine,
We are so pleased to hear that your order was delivered quickly and installed efficiently. Thank you for taking the time to share your wonderful feedback with us!
Kind regards
The Hotpoint team
I had a replacement cooker and when the…
I had a replacement cooker and when the replacement came they took the old one away then brought the new one and it slotted in but it was rejected as the glass lid wouldn't go past the cupboard so I had to request for them to take the replacement back then ordered a new one again and im still waiting for a response back to remove the cooker and bring the second replacement.Havent cooked for 4 days
28 October 2026
Reply from Hotpoint
Hello
We are sorry to hear that the replacement cooker wasn't suitable and could not be installed. We understand the frustration it will have caused being without a working cooker for four days now.
We've found the new order and we can see that the delivery is yet to be booked in. Our deliveries team had tried to contact you but unfortunately there was no answer. Please contact our deliveries team on 03448 111 211 so this can be arranged,
Kind regards
The Hotpoint team
I have Spent a lot of money on a Tumble…
I have Spent a lot of money on a Tumble Dryer that still doesnt work after two engineer visits! This is meant to be brand new! Awful customer service ive now been left for 3 weeks with no way to dry my clothes! Absolute rip off company and customer service is even worse who are now sending an engineer for the 3rd time to come and 'fix' a faulty item.
1 November 2026
Unprompted review
Reply from Hotpoint
Hi Ellie
Thank you for taking the time to leave your review. We are sorry to hear about the experience you've had with your new tumble dryer, and we agree that this situation has been frustrating and is not the level of service which we aim to provide.
We want to investigate this further and provide a suitable outcome to the matter. So that we can identify your account and make the necessary arrangements I've requested your details through Trustpilot.
Kind regards
The Hotpoint team
Extremely disappointing experience
Extremely disappointing experience with Hotpoint. I've had ongoing issues with my induction hob and, despite three engineer visits, the problem remains unresolved. On two occasions, the engineers arrived without the correct parts, resulting in further delays and wasted time.
Trying to contact customer services has been just as frustrating. I haven't been able to get through by telephone and have had to rely on WhatsApp, which has been a poor experience.
The product issues are bad enough, but the lack of communication and customer support has made the whole experience considerably worse. I expected much better from Hotpoint.
2 November 2026
Unprompted review
Reply from Hotpoint
Hi Matt
We are sorry to hear about the experience you've had with the repair, and we'd agree that this has been disappointing given the information above.
We want to intervene and investigate this issue further. So that we can locate your account I've requested your details through Trustpilot.
Kind regards
The Hotpoint team
Very good delivery service .He was very…
Very good delivery service .He was very helpfull very polite .And customer service was very helpfull
24 October 2026
Reply from Hotpoint
Hello
We are delighted to hear that you had such a positive experience with both our delivery driver and our customer service team. It is wonderful to know that they were polite, supportive, and helpful throughout the entire process. Thank you so much for taking the time to share your lovely feedback with us.
Kind regards
The Hotpoint team
Responded quickly
Responded quickly - replaced washing machine with new Indesit - thank you
29 October 2026
Reply from Hotpoint
Hi Frances,
We are pleased to hear that we could resolve your issue swiftly and that you are happy with your new appliance. Thank you so much for taking the time to share your positive feedback with us!
Kind regards
The Hotpoint team
Hotpoint Freezer
Hotpoint Freezer
Guys were really helpful
Clean &Tidy
Only thing wrong was they were given the wrong mobile yo call
29 October 2026
Reply from Hotpoint
Hi Yvonne,
We are delighted to hear that our delivery team was helpful, clean, and tidy during their visit to install your new freezer.
Please accept our apologies for the inconvenience caused by the incorrect contact number being provided to the team, we appreciate the frustration this will have caused.
Kind regards
The Hotpoint team
The delivery driver was conscientious…
The delivery driver was conscientious and careful in fitting the new machine and tested the machine and connections before he left to ensure no leakage.
29 October 2026
Reply from Hotpoint
Hello
We are delighted to hear that our delivery driver took such great care when installing your new appliance. It is wonderful to know that they checked all the connections and tested the machine to ensure everything was working perfectly and securely before leaving.
Thank you for taking the time to share your positive experience with us.
Kind regards
The Hotpoint team
Reply from Hotpoint
Hello
We are pleased to hear that our team provided such a prompt, productive, supportive, and pleasant service. Thank you very much for taking the time to share your wonderful feedback with us.
Kind regards
The Hotpoint team
They took my old washer out and emptied…
They took my old washer out and emptied the water out of it because there was washing in the machine
28 October 2026
Reply from Hotpoint
Hi Penny,
We are glad you enjoyed your experience with the delivery service.
Kind regards
The Hotpoint team
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