Hourtime UK Reviews 761

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

First time using Hourtime and i'm very impressed. I ordered a Tommy Hilfiger bracelet which was in the sale with free postage included and it came beautifully boxed, the next day! Will definitely... See more

Rated 5 out of 5 stars

Great service with delivery within 24hrs. Good email communication and delivery tracking. Very pleased with watch, well packaged. Only improvement I would like to see is for the website, wider choice,... See more

Rated 5 out of 5 stars

I bought a ladies Boss watch. It was an excellent price and arrived quickly, packaged well, and in excellent working condition. I can't comment on after sales customer service as I had no need for it,... See more

Rated 5 out of 5 stars

Smart looking watch at a great price. Fast delivery via UPS and came well packaged. Watch comes displayed in presentation box. Would definitely purchase again from this seller.

Company details

  1. Watch shop

Information provided by various external sources

Hourtime was established by premium watch designers, manufacturers and marketers, Movado Group UK, in 2017. We stock timepieces from some of your favourite watch brands such as BOSS, HUGO, Tommy Hilfiger, Coach, Lacoste, Rebecca Minkoff, Ebel, Scuderia Ferrari, MVMT and Olivia Burton. The Hourtime team work directly with these fantastic fashion brands so we can bring to our customers the latest range of beautifully designed watches and jewellery. Since launch, we have collected over 650 ‘excellent’ rated customer reviews, most of them complementing our fast and free delivery, which we’re incredibly proud of. Hourtime aims to continue providing this excellent customer service, alongside offering the best watches in the market throughout the year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

761 reviews

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Rated 1 out of 5 stars

All the watches are well too big for…

All the watches are well too big for anybody’s wrist and I’m not happy with them. Will have to get them fixed

12 December 2019
Unprompted review
Hourtime UK logo

Reply from Hourtime UK

Hello Jacob,
Thank you for your review. We're sorry to hear the watches you received are too big, this is standard across all watches so they can be adjusted for each person. The watch with the mesh strap can easily be adjusted by yourself at home but we understand that the link bracelet watch may need adjusting. In each of our boxes, we include a card with information on our repair service who can remove some links for you. All you need to do is call 01428 664704 or email repairs@swico.co.uk.
We hope this helps.
Thank you,
Hourtime

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