House Fox Estate Agents Reviews 

313
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

a very personal touch from start to finish, with weekly updates to keep us informed. despite some disappointing times with people pulling out of the sale this team got us over the line. and a special... See more

Rated 5 out of 5 stars

Spoke with Neil today in regards to some advice about adding value to my property. His information that he provided went above and beyond anything I expected from just a phone call- thank you

Rated 5 out of 5 stars

Brilliant service by Donna and the team. Excellent communication and quick to answer questions , regular updates. I couldn’t ask for much more.

Rated 5 out of 5 stars

Top class job . Very professional photos which certainly bring your property into another class from other agents . Staff keep you well informed of any viewings, all feed back , we also sold within we... See more

Company details

  1. Estate Agents
  2. also in
  3. Estate Agent

Written by the company

House Fox Estate Agents are an award winning winning estate agents, that pride themselves on service, and making sure our sellers properties are presented to an exceptional standard across all property portals and social media


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

313 reviews

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4.7

All reviews

(313)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

a very personal touch from start to…

a very personal touch from start to finish, with weekly updates to keep us informed. despite some disappointing times with people pulling out of the sale this team got us over the line. and a special thank you to niki urch who was amazing throughout. top notch company.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Special thanks to Neil and the team for a professional, efficient, friendly service when helping us to buy our family home. Would highly recommend.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from House Fox

Excellent service from House Fox

We recently bought a property through House Fox, and they were fantastic throughout what turned into a difficult and unusually extended process.

Communication was excellent from start to finish, and Niki in particular was incredibly responsive, supportive and helpful whenever we needed her. She kept us informed, answered our questions promptly and was always there to help navigate the challenges along the way.

Buying a property can be stressful at the best of times, and having such great support made a real difference. We’re very grateful to Niki and the whole House Fox team and would happily recommend them to anyone looking to buy or sell a property.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

From the moment I contacted HouseFox to inquire about selling my house until completion I could not have received better service. Neil produced an amazing video of the house and within hours of posting I had an offer. Neil negotiated and the sale went ahead. Lovely Nikki kept me informed every step of the way even finding me a dog walker for when I moved. Exceptional service. Five gold stars are not enough. Grateful thanks. Grace

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service . I found House Fox to be very efficient and professional, They are very up to the minute and pro active in their
marketing approach . The staff are very approachable and friendly. Great company would highly recommend them..arch

5 March 2026
Unprompted review
Rated 1 out of 5 stars

I am very dissapointed

I am very dissapointed. Bad customer service. Want to buy a property. Treated very bad. I was Not listen too. Accussed of false acqusation by Vendor.

14 March 2026
Unprompted review
House Fox Estate Agents logo

Reply from House Fox Estate Agents

Dear Frances,
We’re sorry to hear that you felt you were treated poorly. We have reviewed the situation and understand that there was an altercation between yourself and the seller at the property, which House Fox was not involved in.

Up until that point, the sale had been progressing well. However, we understand that an agreement could not be reached on the proposed dates, and you ultimately decided to withdraw from the purchase.

At House Fox, we pride ourselves on delivering a high level of service, so we are genuinely sorry that this sale did not proceed to completion.

Kind regards,
House Fox

Rated 5 out of 5 stars

Great service & support

I have purchased multiple properties through housefox and sold through them too and have always had impeccable service. The team are always on hand to answer any questions I had and we’re constantly keeping me updated with information. Couldn’t have asked for more from them!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service - Housefox made everything simple and stress-free

Honestly, I was dreading the whole process but Housefox made it so much easier than I expected. From day one they were just really helpful and down to earth - none of that pushy sales stuff you get with some agents.
What really impressed me was how quickly they responded to everything. I'd send an email and get a reply within the hour most of the time. They kept me in the loop constantly which really helped with the stress levels! The team clearly knows the local area inside out and gave me honest advice about pricing and timing, which I realy appreciated.
They handled all the viewings professionally and the feedback was always detailed and useful. When we got to the negotiation stage, they worked really hard to get me the best deal possible while keeping everythign moving along nicely. Even helped chase up solicitors when things were moving slowly - absolute lifesavers!
The whole team was freindly and approachable throughout. Special mention to whoever handles their photography - the photos of my property looked amazing and definitely helped attract more viewings.
Can't reccommend Housefox enough. If you want agents who actually care and will go the extra mile without making a big fuss about it, these are your people. Already told my nieghbor about them and will definitely use them again if needed

1 November 2025
Unprompted review
Rated 1 out of 5 stars

All problems started from beginning

All problems started from beginning. Even got me to the point when have no choice but to write official complaint or cancel them services.
Wanted to thank a Josh.B from Weston super mare branch for scaring away potential buyer after one month off progress off purchase,this person form the beginning could not pass correct information i provided on them form they give me to fill which was ignored completely and Agency did what they wanted in resulting stressful start. After I complained they corrected the information, however not for long as thy changed it back despite knowing that it's wrong. Due to this wrong information was provided to the buyer and his solicitor. And that caused confusion with my solicitor as they thought I gave them the wrong info. After emailing back and forth I thought that we sorted this out, but after waiting 2months I was advised that the buyer is still confused and not sure if want to proceed. Due to the estate agent clearly didn't know anything regarding the property situation and didn't want to listen to anything I was saying I lost the buyer.Again after officially canceling services with the agency Josh.B blamed buyer solicitors and my solicitor . Will never use them again.
Just updating!!
Property was sold on January 2026 with no issues with other estate agents,there was no problem with getting mortgage for the Buyer with only 10% deposit and i don't needed to change to the lease like House fox advice it's necessary to do so. Conclusion:
Don't trust House Fox . Go for other estate agents. I lost 6 Month off sale and loads off stress with House fox . Best of luck.

24 October 2025
Unprompted review
House Fox Estate Agents logo

Reply from House Fox Estate Agents

Dear Mr. Astrauskas,

Thank you for your feedback. We are genuinely sorry that you feel disappointed with your experience, and we regret that the sale did not reach completion despite everyone’s efforts.

Over the past 7–10 days, we have been in regular contact with the buyer, the mortgage advisor, and both parties’ solicitors in an attempt to move the sale forward. When the property was first listed, we were pleased to arrange 10 viewings and secure strong interest from buyers.

During the initial valuation, you advised that the flat was Freehold with a lease, which is highly unusual and understandably caused some confusion for the professionals involved. Nevertheless, our team worked to progress the sale in good faith based on the information provided.

A sale was agreed on 8th September, and solicitors were instructed on 13th September. About four weeks later, the buyer’s solicitor advised that the lease was not acceptable and stopped work on the file to avoid further costs to her client. We were subsequently informed by the mortgage advisor that only one lender out of one hundred might consider a mortgage on this property, and only under very specific conditions.

Despite these challenges, the buyer was still willing to proceed—on the condition that the lease be updated to make the flat more mortgageable in future. We completely understand that you did not feel this was necessary; however, neither we nor the buyer can overrule the professional opinions of solicitors or lenders.

As your agent, our responsibility is to market the property, arrange and conduct viewings, negotiate the sale, and liaise with all parties to progress it to completion. Unfortunately, once the matter reaches the legal and lending stage, decisions rest with those professionals, and we must respect their advice.

We’re sorry the outcome was not what you had hoped for and wish you all the best in your future sale.

Rated 5 out of 5 stars

Great service and fast sale.

Really pleased with the service we got from all the team at house fox.
Thank you very much.

4 October 2025
Unprompted review
House Fox Estate Agents logo

Reply from House Fox Estate Agents

Thank you so much for the 5 stars and review

Rated 5 out of 5 stars

A Brilliant 5* Experience Again

We have been fortunate enough to sell and purchase various properties through House Fox over the years and once again we received a great 5* service from the start to completion. Neil and his team were on the case from the beginning. Sensible and valued advice and always kept us updated. Towards the end nearing exchange / completion we had an major issue with the start of the chain but Neil jumped on this problem and rectified the situation within a few days which all meant we could complete at the end of March. Do not go anywhere else, these are the guys you want to sell your house through. Massive Thanks to Neil and his professional team for fantastic service. Cannot recommend House Fox enough. Thank you.

1 April 2025
Unprompted review
House Fox Estate Agents logo

Reply from House Fox Estate Agents

Thank you David, we are so glad you found the service excellent, and we hope you are enjoying your new home

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