I placed an order over the telephone and the assistant was knowledgeable and helpful. Ordering via a catalogue/internet is difficult if you don’t see the item however, with their help I was satisfied... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at House of Bruar as quality is excellent and gorgeous items every time. I have some of their cashmere scarves and jumpers which are unique and won’t date. Also love their jewellery, a... See more
Company replied
Comfortable, classic & stylish product. I ordered a second linen blouse and not disappointed. Used a gift voucher that I had as a present, no problem whatsoever ordering online. House of Bruar your pr... See more
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Excellent service, kind, prompt and efficient attention. Their clothing is superb beautiful in quality and appearance. purchased from them since the outset, leaving my name and address in a book for... See more
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Company details
- #275 of 596 best companies in Clothing Shop
- #161 of 240 best companies in Homewares Shop
- #2 of 4 best companies in Restaurant
Information provided by various external sources
Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.
Contact info
PH18 5TW, Pitagowan, United Kingdom
- www.houseofbruar.com
4.5
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The House of Bruar
Dear Mr Wright,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and with the overall service you received.
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The shirt fits well except the sleeves…
The shirt fits well except the sleeves are too long. However, I have rolled them up.
13 July 2026
Reply from The House of Bruar
Dear Mrs Holdcroft,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and have made the necessary enterprising adaptations!
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Buttons too big for the holes
13 July 2026
Reply from The House of Bruar
Dear Mr Buchanan,
Thank you so much for taking the time to write your review.
May I respectfully ask you to contact us directly on customerliaison@houseofbruar.com whereby we can discuss this matter in greater depth.
I look forward to hearing from you, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Rossiter,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase, and do hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Excellent service frock of high… 1St rate
Excellent service frock of high standard will use again
12 July 2026
Reply from The House of Bruar
Dear Mrs Harries,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your garment, and do hope you enjoy wearing it on numerous occasions.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Gadd,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with your garment and the overall service you received.
I do hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Quality clothing but delivery/return charges are steep
No problem with the quality of the items from H of B.
Well packaged and promptly despatched.
But H of B need to look at the charges for delivery and returns.
Delivery is £4.95 and I've just paid £5.85 signed for service to return one item.
I think this is a bit excessive, please review the returns policy.
13 July 2026
Reply from The House of Bruar
Dear Miss Nicholl,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your purchase and overall service you received.
However, if you would like to discuss your concerns regarding the postage, please do contact us directly on customerliaison@houseofbruar.com
Meantime, please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Person I spoke to was lovely and my…
Person I spoke to was lovely and my parcel arrived as promised. Excellent service
13 July 2026
Reply from The House of Bruar
Dear Mrs Watt,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase and hope you will continue to enjoy your shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The shirt was a perfect fit
The shirt was a perfect fit. Colours were as advertised. A great combination.
13 July 2026
Reply from The House of Bruar
Dear Mrs Burgess,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase, an hope this may be the first of many more online shopping experiences with us.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Parker,
Thank you so much for taking the time to write your review.
I am delighted you are so pleased with the overall service you received, and do hope you are enjoying wearing your new garment.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Shockingly bad quality,
Shockingly bad quality,
Wrote to them twice with my experience, no reply. So, ok, I promise to keep my money away from House of Bruar.
Item: ladies hat £49.99 stitching unravelled itself after 2 wears.
The person I gifted to thought I had bought it from a charity and that it was made by helpers or similar!
14 December 2025
Reply from The House of Bruar
Dear Mr Nunes,
Thank you so much for taking the time to write your review.
This obviously makes for disturbing reading, so I would respectfully request that you contact us directly on customerliaison@houseofbruar.com to enable us to discuss your concerns in greater depth, if you so wish.
Meanwhile, please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Delivered quickly
13 July 2026
Reply from The House of Bruar
Dear Mrs Furse-Roberts,
Thank you so much for your beautifully concise review.
I am delighted to hear your garment was delivered so speedily, and do hope you continue to enjoy the online shopping experience with us.
Please be assured of our best attention at all times.
Kind Regards
Norma - The House of Bruar Team
Great product,and service,many thanks...
12 July 2026
Reply from The House of Bruar
Dear Mrs Broadfield,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your purchase. Your comments, coming as they do, from a customer of such long standing, are very much appreciated.
I do hope you continue to enjoy the online shopping experience with us.
Kind Regards,
norma - The House of Bruar Team
Excellent service from start to finish
10 July 2026
Reply from The House of Bruar
Dear Miss Johnson-Matchett,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the overall service you received, and so hope this may be the first of many online shopping experiences with us.
Assuring you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
The clothing bought is well made
The clothing bought is well made. The quality is superb. Ordering is straightforward. A family company with high standards; I was surprised to receive the said item in a plastic bag, rather than the cardboard boxes that used to transport such pieces. Granted the coat was in the sale, but it diminished the joy of receiving an article I had been anticipating. It felt like any other clothing parcel from cheaper stores.
11 July 2026
Reply from The House of Bruar
Dear Mrs Conway Fields,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with the quality of your garment and with the overall service you received, albeit somewhat disappointed with the packaging.
I do hope you will continue to enjoy the online shopping experience with us.
Kind Regards,
Norma - The House of Bruar Team
Excellent delivery kept informed by…
Excellent delivery kept informed by email.
The tops were just what I needed.
12 July 2026
Reply from The House of Bruar
Dear Mrs Hay,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase, and hope you will continue to enjoy the shopping experience both online and in person.
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mr Knight,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your garment, and also with the overall service you received.
I do hope you will continue to enjoy the online shopping experience with us, and assure you of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
Reply from The House of Bruar
Dear Mrs Gil,
Thank you so much for taking the time to write your review.
I am delighted you are so happy with your recent purchase and will continue to look out for the bargains!
Please be assured of our best attention at all times.
Kind Regards,
Norma - The House of Bruar Team
House of Bruar delivery
Packaging of goods was second to none! Clothes fit well. Prompt delivery.
12 July 2026
Reply from The House of Bruar
Dear Ms Thorne,
Thank you for taking the time to leave a review. I am delighted that you are pleased with the packaging of your order and that your new items are a good fit. We look forward to hearing from you again soon.
Kind regards,
Jennie - The House of Bruar Team
Reply from The House of Bruar
Good morning,
Thank you for taking the time to leave a review. I am so pleased to hear that you received an efficient delivery service and that you are happy with the quality of your items.
Kind regards,
Jennie - The House of Bruar Team
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