Houseofsleepbeds Reviews 5

Shocking service. Bought a bed through wowcher, all looked fine on delivery. Went to put the bed together they'd delivered the wrong foot end and slats. Which meant the bed was not fit for purpose. Unable to get any response direst from the company only through wowcher. now left with a bed I'm not able to put together correctly and my daughter sleeping on the floor . DO NOT use this company or buy through wowcher.

Absolutely disgusting customer service! Had a bed delivered which had missing parts so we can't even use it...'Lucy' rarely responds to emails and when she does it's false promises and useless advise. This was bought through Wowcher who are also very unhelpful. Do not use!!!

Ordered a bed through Wowcher - it looks nothing like the picture it has staples poking out of it on the inside (this is a toddler bed) the colour is entirely different to what I ordered and the bed is nothing like they’ve advertised it is of such poor quality and the description does not match what has arrived! They refuse to collect the bed and refund because I signed for the delivery, the delivery driver despite me being heavily pregnant dumped the bed and individual slats in my hallway and handed me a clipboard I was unable to communicate with him because he was on his Bluetooth headset and unable to communicate in English so I was unable to address this at the time. Since then they’ve ignored emails and told me to WhatsApp which they’ve also ignored - Wowcher have attempted to intervene but the seller is refusing to cooperate- I have now reported them to trading standards along with Lucy who refuses to understand basic customer rights!

Misleading Advertising through Wowcher.

Cheap materials throughout. The mattress is an absolute joke and completely unsuitable for use.
The product delivered is not what was advertised online. What I ordered and what was delivered are two completely different things in terms of quality and finish.
The return process has also been very poor. I am still waiting for a refund since 28 April 2026, despite being told there is a 14-day return policy. This has not been honoured properly.
Instead of offering a straightforward refund, I was told by “Adam” that they only replace items and do not issue refunds, which is not what was advertised or agreed.
Overall, the communication has been poor, the product quality is misleading, and the resolution process has been extremely frustrating. Based on my experience, I would not recommend this company.

Shocking quality of divan bed and mattress, misleading advertising through Wowcher. Awful customer service and refusal to comply with legislation for consumer rights. Do not use this company.