Hovsco 

HORRIBLE PRODUCT - DO NOT BUY THIS SCOOTER AND DO NOT BUY FROM THIS COMPANY

THIS COMPANY REFUSED TO GIVE ME A REFUND EVEN AFTER I SHARED MY BAD EXPERIENCE WITH THIS SCOOTER. THEY ARE VERY UNPROFESSIONAL, VERY DISHONEST, AND THEY TRY TO FORCE PEOPLE TO KEEP THEIR PRODUCT. I HAD TO FIGHT FOR OVER 2 MONTHS JUST TO GET MY REFUND. THIS IS A HORRIBLE AND VERY UNPROFESSIONAL COMPANY. I WILL NEVER BUY FROM THEM AGAIN. AND I WARN OTHERS FROM BUYING FROM THEM. READ ABOUT MY EXPERIENCE WITH THIS COMPANY BELOW. THIS COMPANY DID EVERYTHING TO TRY TO KEEP MY MONEY EVEN AFTER I RETURNED THEIR ITEM IN PERFECT SHAPE LIKE I RECIEVED IT. THE ITEM WAS DEFECTVE. IT WAS A ELECTRIC SCOOTER. DO NOT BUY IT.
ORDER #5986--PLEASE START THE RETURN PROCESS IMMEDIATELY- I HAVE BEEN WAITING A VERY LONG TIME SINCE 11-14-2025.

PLEASE START THE RETURN PROCESS. I HAVE BEEN WAITING A VERY LONG TIME SINCE 11-14-2025. I HAVE SENT THIS MESSAGE OVER 15 TIMES SINCE 11-14-2025. I HAVE reviewed your return/exchange policy to see whether my order is still within the eligible period. MY ORDER IS ELEGIBLE FOR A RETURN AND A FULL REFUND! Furthermore, the battery was fully charged, I only weigh 175 lbs, and it would NOT MOVE in low, and it WOULD NOT go up slight hills, it WOULD NOT CLIMB some slight inclines, and the range is only 14 miles maximum. It would not do as advertised.
Therefore, please START THE RETURN PROCESS AND SEND ME A RETURN LABEL BECAUSE OF THE FOLLOWING REASONS BELOW AS STATED BEFORE. SO PLEASE PROCESS A REFUND IMMEDIATELY SO I CAN PURSUE THE PURCHASE OF A "DIFFERENT SCOOTER" THAT CAN SERVE MY NEEDS. YOUR SCOOTER IS USELESS TO ME.

17 VIDEOS AND 22 PICTURES ARE ATTACHED TO PROVE MY STATEMENTS.

FALSE ADVERTSING - PLEASE START THE RETURN PROCESS IMMEDIATELY

I recieved this scooter on 11-13-2025. I STARTED requesting a REFUND AND A return on 11-14-2025.
This scooter's advertising is FALSE, INACCURATE, and the scooter does not do what the description says it does.
1. After a full charge, the scooter WOULD NOT MOVE with me on it in Low gear. It will not move in L (low) with me sitting on it. VIDEOS ATTACHED.
2. After a full charge, this scooter WOULD NOT climb very simple slight hills. I would have to walk the scooter up slight hills. Then it would operate going down hill. This scooter does not do what the advertising shows.
3. After a full charge, this scooter would only range 14 miles. I had to walk the scooter after 14 miles. The range of 35 miles is FALSE ADVERTISING.
4. Some descriptions says it has a 500w motor, which is untrue or very questionable. Some descriptions say it has a 350w motor.
5. This scooter is very weak and does not have the power to do what the description says it does. I am VERY VERY VERY dissatisfied with this scooter and I hate I wasted my time BUYING IT UNDER FALSE ADVERSTISEMENT. IT WAS A UTTER WASTE OF MY TIME.

17 VIDEOS AND 22 PICTURES ARE ATTACHED TO PROVE MY STATEMENTS.

I bought this scooter based on it's advertisement. But, the advertisement was FALSE for the reasons stated above. PLEASE PROCESS A FULL REFUND SO I CAN RETURN THIS SCOOTER IMMEDIATELY. This scooter is NO USE to me because it does not do what the adverstisement said it would.

PLEASE PROCESS THE FULL REFUND IMMEDIATELY BECAUSE THIS SCOOTER IS OF NO USE TO ME.
Dr. Zeke

Small detail, but the double-leg stand keeps the rear wheel off the ground so I can lube the chain without a repair stand. My driveway thanks you.

HovBeta folds for easy portability and shortage, making it perfect for camping.

The bike arrived in perfect shape, incredibly well packaged and relatively easy to assemble. Reclassing to 3 is easy task - YT vids - and support from company is quick and detailed. My 15 yr old loves it!

Package came on time, when I opened had a broken part. With one email the part was sent and the assembly continued. Impressed by the product, the company and the coverage. How often does that happen. Going to have years of fun and fitness!!!’

I recently purchased the HOVSCO HOVCART eBike, along with the children’s seat and the interchangeable rear basket, and I honestly couldn’t be happier with the experience so far.

The ability to switch between the kids’ seat and the rear basket is incredibly convenient. It makes the bike super versatile—perfect for family rides one day and errands the next. My 4-year-old daughter absolutely loves riding on the back. The children’s seat is very well built, feels extremely safe, and keeps her comfortable the entire ride, which gives me great peace of mind.

The battery life has exceeded my expectations by a lot. We’ve gone on many rides now, including longer rides lasting hours at a time, and the battery just keeps going. The brakes are very responsive and give the bike a solid, confident feel while riding.

Assembly was straightforward, with clear directions that made the process easy. On top of that, the customer service from HOVSCO has been absolutely top-notch. I’ve asked them plenty of questions (probably more than most!), and every time they’ve been quick to respond, friendly, and extremely knowledgeable about their product. It’s rare to find customer service this good.

Overall, I’ve had nothing but an amazing and positive experience with both the bike and the company. I highly recommend HOVSCO and the HOVCART to anyone considering an eBike—especially families. We’re all really looking forward to many more adventures on our new bike!

So far so good. I had the older alpha and it was great! I got a new one because I was hit by a car on it. So far this new one is great and smooth ride.

I reached out to customer service about a question of receiving a price of a scooter, and they were very swift in response and offered to honor the same price as I had seen. Thank you so much for the awesome customer service!

I purchased both the Hovsco Ranger and the HovCart and have really enjoyed them. My wife loves the cart for rides with the little ones — it’s powerful, smooth, and super comfortable. I use the Ranger for my daily commute, and it’s been great on range and reliability. I did have an issue with the hydraulic brakes at first, but Hovsco’s customer service was excellent — quick to respond and sent replacement parts right away. Overall, very happy with both products and would definitely buy from this company again!

Ordered a HOVSCO Hovcart with child accessories. It showed up in a timely manner and was fairly easy to assemble. The LCD screen was not functioning. Customer service was responsive in sending a new one with video instructions on how to install as well as how to unlock Class 3 manually since it wouldn’t work with the app due to having a new screen that wasnt linked to the original purchase. Myself and my 3 and 4yo have been enjoying our daily trips to school, the park, and around the neighborhood. Very satisfied!

Hovsko helped me repair my daughter's bike very quickly.

I ordered a Hovsco Hovcart with all of the child accessories on there previous model last summer. We have had nothing but fun with it. some screws that held the passenger seat down fell off some how. I called Hovsco and they sent me the screws for free! The rear wheel spokes on their spoked model had broken this summer. After some back and forth with Hovsco. They are able to provide me the wheel i need to get the bike fixed again. I appreciate Hovsco’s customer service. We look forward to enjoying our bike again soon!

If you are not a mechanic and electrician, don’t buy any bike from this Hovsco, there bike is super cheap quality and the warranty terrible, can’t repair and try to make you purchase another one from there company, you talk to them will make yourself anxiety. If you don’t want headaches never ever purchase from this company. 如果你不是机械师或电工，千万别从Hovsco买自行车。他们的自行车质量超级差，保修也很糟糕，无法维修，还会逼你再买一辆，跟他们沟通只会让自己焦虑。如果你不想头疼，就永远不要从这家公司买自行车。

They delivered a bike with broken and bent parts that didn't run. The brake cable for the front brake was frayed, the chain was bent, and the rotors on both wheels were bent and had to be replaced before we even rode the bike. We had it professionally put together and all the broken parts replaced-- and Hovsco customer service said they will not refund us the invoice for the broken parts!! We're out $200, time, and will never, EVER buy a bike from them again. Don't waste your money on a bike that's not even guaranteed by the company. What kind of company doesn't stand behind their product?

Our bikes arrived in great shape and on time. Assembly was straightforward and the video provided by Customer support were great.

The bikes are solid and well built. The batteries are lasting quite a long time. We live in a very hilly area and have made over 25 miles on less than half battery charge.

I have reached out to Customer support two times, and they have responded quickly and provided the information and pictures and video I needed to resolve my questions and get proper brake pads and remove the rear wheel safely to replace the rear tire after I ran over some discarded cable and metal that damaged the tire.

For the price this is a great quality bike.

Lied repeatedly about the status of my order promising it was in transit and being delivered today , Fed ex just confirmed they just scheduled pick up and it won’t be here 4-5 days more. There’s 400 other e bike companies. Stay away from this one

We recently purchased two HOVSCO HovCart e-bikes for mainly off-road use, and they have completely blown us away! These bikes are not only rugged and powerful enough to handle trails, hills, and rough terrain, but they’re also thoughtfully designed for families like ours.

We added the child rack attachment, and between the two bikes, we’re able to carry all three of our kids comfortably and securely. We also opted for the front basket accessory, which has been super convenient for carrying snacks, water, and gear on longer rides. These bikes are absolute tanks! They cruise over dirt, gravel, and roots with no problem, even with the extra load. The pedal assist and throttle features are incredibly smooth and make the ride feel effortless, even on steep inclines.

What made this whole experience even better was the incredible customer service. Coina was an absolute standout; friendly, knowledgeable, and genuinely eager to help. She answered all of my questions with patience, and followed up to make sure everything was delivered perfectly. She made what could’ve been an overwhelming process feel easy and exciting.

If you’re looking for an off-road ready e-bike that’s tough enough for trails but versatile enough for the whole family, I can’t recommend the HOVSCO HovCart enough, especially with their child rack setup. We’ve already made some unforgettable memories, and I know there are many more to come!

I purchased a GTSR - I had to pay a third party $40 to fix the seat bc bolts were so off alignment - secondly Hovsco puts anti cease on everything and too much of it, the bolt that goes into headlight is held inside light by a preformed piece of plastic - the bolt stripped spinning and cannot be removed - looking inside validated how cheaply made it was - no way to fix it. customer service comes out of china and after sending multiple emails they offered to send a bolt which just shows they don’t understand - the bolt needs to be cut but a new there’s nothing inside light to hold the nut - it’s a $10 part - I’ve spent too much time with no support. The 2 year warranty is worthless bc there is no customer service department plus the software they push so hard may be carrying spyware. In one week if I don’t get this resolved w a replacement headlight, my credit card company already said they will put the charge into dispute. Bike is decent but there’s a lot of misrepresentation by Hovsco individuals whom do not understand nor speak English. I would not recommend this company for an EV bike. Hovsco US is nothing more than a warehouse.

Bought a HovGtrs a week later the rear brake adaptor broke.
Sent HOVSCO a email with picture, have not heard back from them. I called the support 2 twice during business hours left a message. Still have not heard back from them.
We loved the ebike before it broke.

I have a few problems, trying to make contact and no answer. Front shocks not working correctly. Goose neck has stripped bolt that hold handle bars on to bike. I have module HovGtrs.