Howarth Timber Reviews 

520
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when assisting with showroom visits and custom design choices. People find the online ordering process very easy and straightforward. Consumers also appreciate the fast delivery service, noting that drivers are extremely polite and place heavy materials exactly where requested. However, some customers also noted issues with delivery communication, experiencing unexpected scheduling changes, a lack of timely updates, and delayed drop-off times. A few reviewers additionally mentioned receiving damaged goods, incorrect product substitutions, or finding unexpected items like plastic wrappers inside the delivered soil.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Delivery service

Users describe positive interactions with delivery_service, noting that experiences often exceeded... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient experiences across both branch... See more

Product

Customers report overall satisfaction and positive experiences with the products, highlighting great quality,... See more

Order

People report positive experiences with order, highlighting straightforward and efficient online purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When we moved into our new build in December we knew we wanted a breakfast bar extension adding as quickly as possible. Howarth supplied the same base units and also found a better deal (and perfectly... See more

Rated 5 out of 5 stars

The kitchen showroom manager has been amazing, working with us to design our dream kitchen. Nothing was never too much trouble when we had questions and they worked with us to ensure we maximised the... See more

Rated 5 out of 5 stars

Visited Doncaster branch just wanted timber for infill a fence that was decaying. Found some timber saw Shelley at reception who calculated cost which was too much. She asked what I wanted it for and... See more

Rated 5 out of 5 stars

We visited the Howarth Timber in Corby to purchase a kitchen and Sue was brilliant. She gave us so many ideas for the kitchen, including the different designs. She was also very patient with us whilst... See more


Company details

  1. Home & Garden

Information provided by various external sources

With over 175 years' trading experience, Howarth Timber & Building Supplies has grown to provide not only the widest range of products, but expertise, service and knowledge you can


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

520 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(520)

149 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Professional Service

We had the absolute pleasure of working with Gill from the Northwich Branch of Howarth on the design of our new bathroom. She was an expert in what is available in the marketplace from many suppliers and guided with a lot of patience into making a decision about the items that our bathroom fitter would install. Gill took up a new position on Chester before delivery when Molly took over to see the delivery and helped the fitter resolve any issues we had. What a great experience working with profession ladies. We can highly recommend Howarth Northwich Branch

1 March 2025
Unprompted review
Rated 5 out of 5 stars

From order to delivery the customer…

From order to delivery the customer service was first class. Original online order was followed by a second order the following day. Both arrived from the local depot on the date specified and the delivery driver was most helpful and polite. Well done!!!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Good Customer Experience

Timber ordered online to complete fencing project. Website easy to use. Telephone call from branch to arrange delivery date. Goods arrived on time and with cheery delivery driver. Will use this firm again.

15 June 2025
Unprompted review
Rated 2 out of 5 stars

The trellis which was advertised on the…

The trellis which was advertised on the internet was not in stock at my branch and the substitute item was inferior to the item on the internet
The staff was very helpful and I received a full refund

9 July 2025
Unprompted review
Howarth Timber logo

Reply from Howarth Timber

We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.

Rated 2 out of 5 stars

Unwashed Gravel

Ordered a 800kg bulk bag of golden gravel. The gravel was unwashed, wasn’t advertised in this way. The bag had litter in there (coffee cups). In future i suggest you advertise your gravel as unwashed as it’s a messy and time consuming job to clean it.
Cathy from the internal sales team should also work on her telephone manner. Very passive aggressive.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience.

Really good experience when buying from howarth timber.. the staff will always go above & beyond to help and recommend..
Prices are really competitive, delivery is usually quicker than stated but they always keep you informed.. delivery of goods is excellent driver more than will to help.. very polite.. really good experience..

3 June 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

The web site was easy to navigate around and find what I required. Ordering was simplicity it self and clear delivery charges. Delivery was as stated. All in all a a great experience. Will use this company again definitely.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Very rude aggressive lorry driver this…

Very rude aggressive lorry driver this morning shouting and swearing at me in his cab in bury st Edmunds , Big bloke no hair! we don’t need people like this driving a lorry .

16 June 2025
Unprompted review
Howarth Timber logo

Reply from Howarth Timber

Thank you for making us aware of this incident, it will be fully investigated, and the driver will be spoken to by the Branch Manager about his conduct, and reminded of his responsibilities as an employee of Howarth Timber. Once again apologies for the distress that this has caused you.

Rated 5 out of 5 stars

Friendly staff who were very helpful…

Friendly staff who were very helpful when I popped into the shop. Later placed an order online, which was quick and easy and arrived as expected. Seems like good quality timber. The only downside is that there is no notification of delivery either on the day or before, so tricky to plan around. Otherwise perfect!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Best garden in Bury 😃

Just visited the Bury st Edmund’s branch (my local store) and these two men were fantastic, Rob outside is a credit to your company he was great , stoped what he was doing helped us straight away , he’s passionate about his stock and keeping it tidy , nothing was too much trouble, especially when it’s late afternoon and normally people’s mojo is , I just want to get home so gold star ⭐ to him. Aaron in side was great to , he let me talk to him, again gave me the time to , I showed him our garden which I’m so proud of , with the bricks and slabs we have used from you. Gold star ⭐ to him as well , a great visit to the store will definitely be returning when I have another project on the go thanks 🤩

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered a large sheet of plywood to be delivered. Although I was out when delivered the driver contacted me to check where I wanted it placed. Very good service, no complaints.

4 June 2025
Unprompted review
Howarth Timber logo

Reply from Howarth Timber

Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.

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