Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more
Company replied

Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT Coventry, Wales & West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more
Company replied
I have been dealing with a young lady Dionne at the Binley branch in Coventry and cannot state how helpful she has been and the bonus of being served with a smile, which isn’t always the case unfortu... See more
Company replied
Friendly, competent no hassle service. Pleasure to do business with.
Great professional service provide All queries were addressed enabling us to place order
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT, Coventry, Wales & West, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What made my experience great,
Was that you all that I needed in store,
And items that you didn’t have in store were at the store the very next day well done.

Reply from Howdens - Binley

Reply from Howdens - Binley
Brilliant as always. Helpful, friendly and so easy to work with. Great bunch of staff.

Reply from Howdens - Binley
When I bought a kitchen from you I also bought a black sink and tap. The water pressure on the hot was poor after 2 hours of a plumber time it was found the tap had a blockage more cost to me for buying one of your kitchen

Reply from Howdens - Binley

Reply from Howdens - Binley
Naeem and the team at Binley, Coventry always go the extra mile to help… Just a joy to deal with! Thanks guys x

Reply from Howdens - Binley
The trust of the people at Howdens binley are the best around

Reply from Howdens - Binley
Howdens Billy is the best of the group the staff do all they can to help and above what expected.
They are allways there to support and advise many thanks

Reply from Howdens - Binley

Reply from Howdens - Binley
The staff are great but the pricing is poor. Two worktop support legs £72 inc vat and I have an account, can get them from toolstation for £19 all in, shocking !!!!
The flat back carcass was ok but when I came to put the plinth on one of the plinth clips was poorly made and couldn’t be used, not good enough !!!
All in all pretty rubbish

Reply from Howdens - Binley
I have not received any final response!
my reply to the comment about contacting customer service is that your customer service is as bad at doing anything constructive as the store was. They were informed of the situation and did nothing so what is the point of contacting tjem again?
see if i get an answer below with this question. What is your policy for customers to escalate a complaint, after using customer service?
So I made a review which is written below. This is however the only way I am able to reply to their reply!
What I got was a standard reply from Howdens saying someone will be looking into this. the same exact reply I received via FB. Then nothing happens! All it does is it looks like they are sorting it but it just gets transferred to private emails and then nothing happens. Weeks then go by, as this has, and I suspect people just give up! which is obviously what they want, not to actually help their customers.
Howdens are a complete waste of time with regards to their kitchen ns...all good until there is a problem....their designer and also the manager who checked over everything failed to make adjustments in an island overhang....ends up costing us an extra £750! Completely their fault and yet no help at all. and in fact silence from them when asked what are they going to do. I was told only told contact their customer service and that was a complete waste of time. This was in Binley, Coventry.

Reply from Howdens - Binley
Great service and communication, good value for money

Reply from Howdens - Binley

Reply from Howdens - Binley
The staff where very helpful and knowledgeable about the products I needed to get.

Reply from Howdens - Binley

Reply from Howdens - Binley
Always helpful staff are brilliant and any problems are quickly sorted with no fuss

Reply from Howdens - Binley

Reply from Howdens - Binley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.