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Howdens - Birkenhead Reviews 

87
•
TrustScore 4.5 out of 5

4.7

Unit 3, Express Way Business Park, New Chester Road, CH42 1NB Wirral, North West, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

I recently visited the Birkenhead branch to source a new kitchen for my extension. It was a lovely experience with the design team. I met Emma who was very friendly, helpful and patient. We had a nu... See more

Company replied

Rated 5 out of 5 stars

Howdens Birkenhead is terrible bought a door opened the outer plastic wrap, the way I needed to cut the door down I couldn’t achieve what I needed to from the door .so took the door back and got refus... See more

Company replied

Rated 5 out of 5 stars

A huge thanks to Sean and the team from Birkenhead depot for making our kitchen planning an enjoyable experience. From the minute Sean arrived to measure up he was so helpful and patient with all the... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to shop in store. Friendly, polite, knowledgeable, well mannered staff, been shopping with Howdens for nearly 20 years and never had a trouble whatsoever. All my customers always com... See more

Company replied


Company details

  1. Kitchen supply shop
  2. also in
  3. Bedroom furniture shop
  4. Door supplier
  5. Flooring Shop
  6. Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Express Way Business Park, New Chester Road, CH42 1NB, Wirral, North West, United Kingdom

  • 0151 641 9512

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.7

All reviews

(87)

8,663 reviews in the last 12 months

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Rated 5 out of 5 stars

Howdens Birkenhead is terrible bought a…

Howdens Birkenhead is terrible bought a door opened the outer plastic wrap, the way I needed to cut the door down I couldn’t achieve what I needed to from the door .so took the door back and got refused by the manger . I had bought a smaller door but was told that they couldn’t resell the door . If my customer had changed their mind on the door I would have been left out of pocket , my local branch in bootle returned the door the service I received there is always second to none !.

11 February 2023
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Reply from Howdens - Birkenhead

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Crooks

Do not go with this company they have stolen from me won't even allow me to see the invoice of what I paid for. Their salesman are crooks the company is corrupt. Please look elsewhere I am at the moment starting court proceedings against them and their salesmen.

11 November 2022
Unprompted review
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Reply from Howdens - Birkenhead

Hi, we have shared your comments with the Birkenhead depot for their acknowledgment and clarity. Please note that Howdens is a trade-only supply organisation, therefore our contract of trade is with our account holder, as is yours. All paperwork including invoices can only go directly to our trade account holders, in accordance with our procedures. This is in line with GDPR regulations. It is with this in mind that we must respectfully refer you back to your contracted tradesperson for anything further.

Rated 1 out of 5 stars

AVOID

Where do I start !
Ordered items for a utility room from Howdens in the so called sale .
Firstly the initial order was taken wrong so had to wait for items missed .I had paid in full for what I believed was my entire order only to be charged an extra £300 because Howdens ordered a standard worktop not breakfast bar which was requested and an extra £100 for a base unit that was also missed off . We had to send worktops back as they were the wrong size ! . Now here come the major issue …..
so in total I paid £2550.00 for
5 x base unit (1000,900,600 and 2 x 500)
Sink
1x worktop
1x breakfast bar and backing panel
4x 350 doors
4 end panel and 2 wall panel
2x plinth
2x upstands
However
We returned
Worktop, breakfast bar ,backing panel and 2x up-stands a refund of £527.95
Which means for
Sink
2 plinth
5x base units
4 x 350 doors
4 x end panel and 2 x wall panel we have paid a grand total of £2022.05
In a sale !
I’ve been back several times to try to understand the pricing of these items and been told different prices for various items as they were bought as a package in the sale ( pot luck on prices there I believe anyway)
900 unit alone has cost me £362.46 +vat
Not sure what Howdens class as a sale but the same item in Benchmarx was £175 + vat
In fact priced items at 3 other companies and same order has come to approx £ 1300.00 inc vat at all 3
Still not resolved and won’t be going back to Howdens anytime soon .

10 February 2023
Unprompted review
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Reply from Howdens - Birkenhead

Thank you for bringing this to our attention, Michelle. Please be assured we will raise your comments with the Birkenhead depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Quick and efficient

Knowledgeable staff quick and efficient

20 January 2023
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Reply from Howdens - Birkenhead

Hi Chris, Thank you for taking the time to leave this positive review! Best wishes, Tash

Rated 5 out of 5 stars

Top shop

Start to finish great experience

16 December 2022
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Reply from Howdens - Birkenhead

Hello Eddie, Thank you for leaving this 5* rating. Have a lovely day! Tash.

Rated 5 out of 5 stars

Phil and Jane as usual excellent…

Phil and Jane as usual excellent service also warehouse staff efficient as usual

30 November 2022
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Reply from Howdens - Birkenhead

Hello, Thanks for reviewing our Howdens – Birkenhead depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

I can only say the staff at the…

I can only say the staff at the Birkenhead branch have been fantastic and helpful any time I've been in and are always cheerful and helpful.

28 November 2022
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Reply from Howdens - Birkenhead

Hi, Thanks for reviewing our Howdens – Birkenhead depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

I was recommended Howdens Birkenhead by…Abbey Builders wavertree

I was recommended Howdens Birkenhead by Howard from Abbey Builders, a lady called Anna New came out to measure up we were led to believe she was professional, however when the kitchen was put in we found the measurements were wrong and now we have holes in the floor where it doesn’t fit, we also ordered and paid for a recycle bin to fit in the cupboard, it was too large so we sent it back for a refund ,after weeks of calling for a refund I still am being ignored by the company, also we had to send the sink back as it was second hand holes had been cut in it … I could go on but recommend avoid them . Not professional and customer service just awful

23 May 2022
Unprompted review
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Reply from Howdens - Birkenhead

We're sorry you have been disappointed by your experience, Patti. Please can you email reviews@howdens.com with your contact details so that we can provide further help?

Rated 5 out of 5 stars

Everything as expected

Everything as expected, on time and complete

4 November 2022
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Reply from Howdens - Birkenhead

Hello, Thanks for reviewing our Howdens - Birkenhead depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service

21 October 2022
Howdens - Birkenhead logo

Reply from Howdens - Birkenhead

Hello, Thanks for leaving this positive review. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Brilliant staff

Brilliant staff, all goods perfect and ordered on time...as usual.

30 July 2022
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Reply from Howdens - Birkenhead

Good afternoon, Thanks for reviewing our Howdens – Birkenhead depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Bone china quality service!

Friendly and helpful front and back of house staff, keen to help you find solutions to your needs... with even the offer of freshly brewed tea in bone china cups and saucers... traditional customer service in the 21st Century! Well done Howdens!

6 June 2022
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Reply from Howdens - Birkenhead

Good afternoon, Thanks for reviewing our Howdens – Birkenhead depot. I am sure the team will be pleased to read your kind words! Have a great day, Tash.

Rated 5 out of 5 stars

You Cant beat them on price

You Cant beat them on price, tons of selection for the customer to choose from, their stuff is great quality and customer service is the best too, you cant really go wrong with Howdens.

27 May 2022
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Reply from Howdens - Birkenhead

Good afternoon, Thanks for reviewing our Howdens – Birkenhead depot. Have a great day, Tash.

Rated 5 out of 5 stars

Dealt with a guy named Phillip

Dealt with a guy named Phillip, definitely on his game and gave a good service with an accurate and speedy delivery.

Thanks Dave @ SPL Wigan.

23 April 2022
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Reply from Howdens - Birkenhead

Hello David, Thanks for leaving this positive review. Best wishes, Tash

Rated 4 out of 5 stars

Service

Good reliable service as usual would t consider using anybody else

31 March 2022
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Reply from Howdens - Birkenhead

Hello Ray, Thanks for leaving this positive review. All the best, Tash.

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