Banner for Howdens - Bishop Auckland

Howdens - Bishop Auckland Reviews 150

TrustScore 5 out of 5

4.9

Unit 11 , Abraham Enterprise Park, St. Helen's Auckland, DL14 9TT Bishop Auckland, North East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the first visit to your Bishop Auckland branch we have had great customer service. Your survey and planning produced a brilliant design for our kitchen. Installation of the units and appliances... See more

Company replied

Rated 4 out of 5 stars

I always enjoy using Howdens and on this occasion it was as always going smoothly. That is until the system crashed, no one’s fault, the staff were apologetic and it was ok, just one of those things.... See more

Company replied

Rated 5 out of 5 stars

Excellent. Have used Howdens many times over the years and their cabinets are superb with lovely choices of doors. Good planning, excellent service re ordering or counter service and whilst not the... See more

Company replied

Rated 5 out of 5 stars

After finally deciding on a kitchen layout.... eventually , (Howdens were very patient with us and provided about 4 different plans). Simon, had to come and re-measure the kitchen due to a small meas... See more

Company replied


Company details

  1. #54 of 138 best companies in Kitchen supply shop
  2. #77 of 222 best companies in Bedroom furniture shop
  3. #24 of 61 best companies in Door supplier
  4. #31 of 83 best companies in Flooring Shop
  5. #20 of 40 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 11 , Abraham Enterprise Park, St. Helen's Auckland, DL14 9TT, Bishop Auckland, North East, United Kingdom

  • 01388 459 675

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stair parts

Very helpful staff thanks

23 February 2026
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello M,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Absolutely spot on service

Absolutely spot on service. Staff served me with excellent customer service and answered my questions related to an item i didn’t know the name

8 January 2026
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello PROASSEMBLE LTD,

Thank you for your kind words and for sharing your experience with us.

Best wishes, Alexandra

Rated 5 out of 5 stars

Bishop auckland howdens branch

Great customer service at the bishop auckland branch and some great rooster deals to start the year with

8 January 2026
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello John Tomlinson, Thank you for sharing your experience with us. Have a great day, Alexandra

Rated 5 out of 5 stars

Customer service outstanding

Customer service outstanding

25 November 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Keith,

Thank you for your kind words about our customer service.

Best wishes, Alexandra

Rated 5 out of 5 stars

Satisfied customer.

From the first visit to your Bishop Auckland branch we have had great customer service. Your survey and planning produced a brilliant design for our kitchen.
Installation of the units and appliances went without any issues. Fitter did a first class job. The measuring and fitting of the worktops went really well and within the time Howdens estimated

25 November 2025
Unprompted review
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Good morning, Thank you for your feedback. Have a great day, Alexandra

Rated 5 out of 5 stars

Excellent service as ever

Excellent service as ever,
Also excellent advice and solution to a fitting problem I had.
Well recommended for great, friendly service

28 August 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Andrew,

Thank you for your kind words and for recommending our service. We're pleased to hear that you found our advice and solutions helpful!

Best wishes and have a lovely day.

Rated 5 out of 5 stars

I do not have much to review I only got two boxes of screws and a mitre fix pack on a discounted rate because I reopened my account

Hi, my account had lapsed so I contacted Howdens and John. The rep rang me straight back and arrange to call at my property and he explained a lot of updates and had my account reopened within a few hours. So really good service.

15 August 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Good morning, Thanks for reviewing our Howdens - Bishop Auckland depot. Have a great day.

Rated 5 out of 5 stars
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello John Stephen,

Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our service helpful and delivered with a smile.

Best wishes,

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Andrew from start to finish he helped and amended plans until we were ready with final plans and liaised with our fitted all the way along, can not recommend him enough

7 July 2025
Unprompted review
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Kim, good morning,

Thank you for your kind words and for sharing your experience with Andrew. We're delighted to hear that he provided fantastic service and assisted you throughout the planning process.

Best wishes,
The Howdens Team

Rated 4 out of 5 stars

No problem at BA DEPOT

I always enjoy using Howdens and on this occasion it was as always going smoothly. That is until the system crashed, no one’s fault, the staff were apologetic and it was ok, just one of those things. A ten minute hold meant it wasn’t perfect and you wanted me to be honest. But hey, at Bishop Auckland you have great staff , keep it going.😊

1 August 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Good morning, thank you for your kind comments - unfortunately, you have selected a 3* negative rating. Are you please able to amend this to reflect your experience?

Rated 5 out of 5 stars

Always great customer service and…

Always great customer service and nothings a problem.

15 July 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Mark, good morning

Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that our customer service met your expectations.

Best wishes,

Rated 5 out of 5 stars

Great service fast and efficient

Great service fast and efficient

3 July 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello, good morning THE SUGAR BOX LTD,

Thank you for your kind words about our service. We are pleased to hear that you found our service fast and efficient.

Best wishes,

Rated 5 out of 5 stars

Brilliant service

Every member of staff at Bishop Auckland are so helpful. From the planning to the installation of our kitchen, each step has been very efficient, any changes that needed to be made have been carried out quickly without any fuss. The products are very good quality. We would highly recommend them. Thank you all so much

26 May 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Helen, good morning

Thank you for your kind words and for recommending us. We're delighted to hear that you found our team helpful and efficient throughout your kitchen project.

Best wishes,

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish

26 May 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello L&T Alderson Limited,

Thank you for your kind words and for sharing your positive experience with us. We're pleased to hear that you were satisfied with our service from start to finish.

Best wishes,
The Howdens - Bishop Auckland Team

Rated 5 out of 5 stars

Great service and very good quality…

Great service and very good quality kitchen cabinets supplied by Howdens.

2 May 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Electry Ltd,

Thank you for your positive feedback on our service and the quality of our kitchen cabinets. We are pleased to hear that you had a great experience with us.

Best wishes,
The Howdens Bishop Auckland Team

Rated 5 out of 5 stars

Lisa is credit to Howdens, Bishop Auckland

Talking to Lisa about our requirements was very special, she made us feel so at home at Howdens, we spent way longer there than necessary as she was lovely to talk to. We got everything we needed plus some good advice. Lisa is a credit to Howdens Bishop Auckland 😍

25 April 2025
Howdens - Bishop Auckland logo

Reply from Howdens - Bishop Auckland

Hello Jay,

Thank you for sharing your experience with us. We're delighted to hear that Lisa made you feel at home and provided valuable advice during your visit to Howdens Bishop Auckland.

Best wishes,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look