Always very easy to deal with if you are in the trades. Returns are easy and the delivery (although chargeable) is always professional.
Company replied

Unit 11, Phoenix Trade Park, Ealing Road, TW8 9PL Brentford, London, GB
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Always very easy to deal with if you are in the trades. Returns are easy and the delivery (although chargeable) is always professional.
Company replied
As always good friendly service and staff went out of their way to sort out what I needed from other branches as not in stock, Good service good chat and a cup of tea worth the visit, Been going to... See more
Company replied
We recently purchased our new kitchen from Howdens in Brentford and are extremely pleased with it and the friendly service from Howdens staff at every stage of the process. Everyone we dealt with ove... See more
Company replied
Yasmin has been brilliant throughout. Warm & friendly and patient with our indecision & flip-flops. She’s knowledgable yet honest enough to seek advice from others when it’s something outside of h... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 11, Phoenix Trade Park, Ealing Road, TW8 9PL, Brentford, London, United Kingdom
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The staff who treat you with respect and personal touch to your project.The manager (Shawn) can be credited for his team's work .I would recommend this branch.

Reply from Howdens - Brentford

Reply from Howdens - Brentford
I live in Southall but I travel to Brentford just because there some people ( manager Shawn , Laura , Jony , ) very kind helpful I used to but stuff from Southall Greenford Ruislip but I never feel so welcome there as here Shawn and Jony always find for me best deals which means I don’t mind if I have to travel Howdens should employ more people like them

Reply from Howdens - Brentford
Had to revist 3 times until I was able to collect the item - once recieved it was a different dimension to the one advertised.

Reply from Howdens - Brentford
Poor customer service experience and almost every branches, I only go to HOWDENS if I have to and if I don’t have options!!
Service desk staffs are acted Over Smart and Ignorant, Especially Brentford branch there is services desk staff made me Uncomfortable many times by body language and their attitude, don’t take me wrong they made me feel partial racist by their attitude/body language.
I’ve been customer service and sales 14 years and I never made my customer felt uncomfortable or ignored.
Sorry I had to Share this as I received an email to leave feedback.

Reply from Howdens - Brentford
Very helpful staff at Hanworth branch made it very easy to get my kitchen done to the highest specification. Thanks

Reply from Howdens - Brentford
Proper service, appliance reported defective, covered on warranty for 3 years at Howdens - engineer organised with no fuss by Elliot- tenant and customer very happy.

Reply from Howdens - Brentford
Original order fantastic with good design and customer liaison. 3 years later, just out of warrantee period, our Fridge Freezer broke down. The Service Desk not very helpful, the local branch (Brentford) fantastic. Offered replacement unit even though out of the warranty period. I felt the branch really cared about its clients.

Reply from Howdens - Brentford
Very efficient and helpful staff from the counter to the warehouse, nice and easy service provided 👌

Reply from Howdens - Brentford
ALWAYS PROMPT AND ACCURATE SERVICE..
AND UNFORESEEN ISSUES THAT OCCUR ARE WUICKLY RESOLVED!!
GREAT TEAM AT BRENTFORD

Reply from Howdens - Brentford

Reply from Howdens - Brentford
Howdens Brentford’s customer service is excellent. I’ve been many times and all the staff members have been very helpful. John Flynn in particular. John has helped me decide between products, ordered them in for me, called me promptly when they were received and has been a real star. I know I’m in safe hands with Howdens Brentford. Good work guys, thanks.

Reply from Howdens - Brentford
Really helpful guy in Howdens Brentford, assisting with a replacement plug. May not sound much but it had been difficult to find a part to fit. Great service.
Thanks v much
Also impressed with the cleanliness of the showroom.

Reply from Howdens - Brentford
I required a kitchen layout on short notice Lucy from the design team was very helpful and produced the drawings and quotation as requested.
Peter

Reply from Howdens - Brentford
The designer was very patient with our revisions to the design and accommodated all our requests, it was a very easy design process. The delivery was very well managed enabling us to be there for collection and the chap unloading was swift and friendly. Although the kitchen is not yet installed, we have been delighted with the service thus far and would recommend.

Reply from Howdens - Brentford
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