Banner for Howdens - Copley

Howdens - Copley Reviews 78

TrustScore 5 out of 5

4.8

Unit D, Copley Hill Trading Estate, Whitehall Road, LS12 1HE Leeds, North East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the start Andy at the Copley Hill branch was approachable, friendly and extremely helpful and professional. I have changed my mind a couple of times and Andy has patiently shown me all my optio... See more

Company replied

Rated 5 out of 5 stars

My account is at the Copley hill branch, leeds. What I like about the branch, is the service, the staff don’t mess about, there also knowledgeable 👍, when I order something, it’s sorted out straight... See more

Company replied

Rated 5 out of 5 stars

Andy at Howdens has been absolutely amazing! I’m 39 weeks pregnant and he has been incredibly helpful in getting us a new kitchen sorted. He’s been very patient, especially when I’ve been indecisive.... See more

Company replied

Rated 5 out of 5 stars

We recently has a kitchen designed from the Leeds Copley branch. We didn't have a lot of space but Jag asked us lots of questions and optimised our kitchen coming up with some great ideas. We are no... See more

Company replied


Company details

  1. #54 of 138 best companies in Kitchen supply shop
  2. #77 of 222 best companies in Bedroom furniture shop
  3. #24 of 61 best companies in Door supplier
  4. #31 of 83 best companies in Flooring Shop
  5. #20 of 40 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit D, Copley Hill Trading Estate, Whitehall Road, LS12 1HE, Leeds, North East, United Kingdom

  • 0113 245 4684

4.8

Excellent

TrustScore 5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn’t buy anything but sent me all the…

Didn’t buy anything but sent me all the account details on the invoice that the company that did buy the items in London some 200 miles away

18 July 2023
Howdens - Copley logo

Reply from Howdens - Copley

Thank you for bringing this to our attention. It would be helpful if you could email us with your contact details and account name/number to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

Great customer service and excellent…

Great customer service and excellent value. Delivery service very efficient no missing items and delivered as stated

30 June 2023
Howdens - Copley logo

Reply from Howdens - Copley

Hi, Thanks for leaving this 5 star review for the Howdens - Copley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

First rate

Very busy when I arrived so the manager who was busy himself came over to start my order. Howdens is reasonably priced with a great range of stock..
Very polite , knowledgeable ,
Efficient and friendly staff..
Spot on.

24 March 2023
Howdens - Copley logo

Reply from Howdens - Copley

Hi, Thanks for leaving this 5 star review for the Howdens - Copley depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Friendly and very knowledgeable staff

Friendly and very knowledgeable staff. I felt looked after. Showroom was clean. Order fulfilled quickly.

10 March 2023
Howdens - Copley logo

Reply from Howdens - Copley

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

My account is at the Copley hill…

My account is at the Copley hill branch, leeds. What I like about the branch, is the service, the staff don’t mess about, there also knowledgeable 👍, when I order something, it’s sorted out straight away, no issues, and if they order it, I’m given a collection date, and it’s there, when stated, good company,

7 February 2023
Howdens - Copley logo

Reply from Howdens - Copley

Hi, Thanks for leaving this 5 star review for the Howdens - Copley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Top Notch Customer Service

I recently ordered some flooring with Carrie Bedford at the Copley Hill branch and Matt Whitley at the Garforth branch of Howdens. Both individuals were extremely helpful and made the process of ordering from Howdens a breeze.

The prices were also very competitive, which was a major factor in my decision to order from Howdens. I was extremely satisfied with the service I received and will definitely be ordering from Howdens again in the future.

I highly recommend Carrie and Matt for anyone looking for top-notch customer service and great prices. Thank you Carrie and Matt for your outstanding service! 5 stars!

5 January 2023
Howdens - Copley logo

Reply from Howdens - Copley

Hello, Thanks for leaving this 5 star review for the Howdens – Copley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great staff

Great staff, very friendly and helpful. Always hot coffee and biscuits on the go.

1 December 2022
Howdens - Copley logo

Reply from Howdens - Copley

Hello, Thanks for reviewing our Howdens – Copley depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

It was rubbish please leave me alone

It was rubbish please leave me alone

1 November 2022
Howdens - Copley logo

Reply from Howdens - Copley

We're sorry you have been disappointed by your experience. If you no longer wish to receive review invites, there is an unsubscribe link at the bottom of the invite email you can use to unsubscribe. Take care and have a lovely day

Rated 5 out of 5 stars

Customer service

Great efficient service

24 August 2022
Howdens - Copley logo

Reply from Howdens - Copley

Hello, Thanks for reviewing our Howdens – Copley depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Customer service is impeccable

Customer service is impeccable, nothing is too much for the staff. There all very attentive and friendly. My experience has been great…stress free. I certainly recommend this branch.

29 July 2022
Howdens - Copley logo

Reply from Howdens - Copley

Good afternoon, Thanks for leaving this 5 star review for the Howdens – Copley depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

the staff are absolutely brilliant

the staff are absolutely brilliant, the help given is wonderful :)

5 July 2022
Howdens - Copley logo

Reply from Howdens - Copley

Good afternoon, Thanks for reviewing our Howdens – Copley depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent store. Ebony is amazing

Excellent store, the best in leeds in my opinion.
Ebony is absolutely brilliant. Whatever she's paid, it isn't enough.
Jag should be proud to have such an asset on his team.
Special mention to Lucy, also very helpful.
This is definitely the store to go to.

30 March 2022
Howdens - Copley logo

Reply from Howdens - Copley

Hi Christopher, Thanks for reviewing our Howdens – Copley depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Andy and his staff av never let me down…

Andy and his staff av never let me down short notice and stopping a bit late wen ya need to get stuff for next day they are a top team tight unit 100%

26 March 2022
Howdens - Copley logo

Reply from Howdens - Copley

Hi there Simon, Thanks for reviewing our Howdens – Copley depot. Have a great day, Tash.

Rated 5 out of 5 stars

Great staff

Great staff and quick service

26 March 2022
Howdens - Copley logo

Reply from Howdens - Copley

Good afternoon, Thanks for leaving this positive review. Best wishes, Tash

Rated 5 out of 5 stars

Kitchen review

Very helpful and professional quick to sort all issues excellent all round

16 December 2021
Howdens - Copley logo

Reply from Howdens - Copley

Good afternoon. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

Andy hill- best designer around

Andy hill copley hill branch- best designer around, easy to contact,keeps in contact,always a quick turn around to satisfy customers 100% reccomended

8 December 2021
Howdens - Copley logo

Reply from Howdens - Copley

Good afternoon, thank you so much for leaving this 5* review for our Leeds Copley depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look