Howdens - Coventry Reviews 90

Shocking staff so incompetent held my account for years had my customer screaming down the phone as Howdens never programmed her delivery in , then she has had to go backwards and forwards because items are completely missing from the delivery ,
I called the other day for a price off a cooker was told £260 even they advertise them at £125 , rude staff , as I said I will go too another branch she said fine do that !!

My time with Howdens is wearing thin !!

It was great talking to members off staff resolved everything what needed to be done

no experian sales man
it take more than 30 minutes unreason

Great customer services.
Good price
Excellent service

All staff helpful and friendly, had what needed.

My experience of Howdens Coventry Lockhurst Lane is such an ABSOLUTE DISGRACE that I have decided to keep my old kitchen that has lasted for decades and saved myself any further despair. Thank goodness I did not order my kitchen from these cowboys as they made me realise how extremely poor they were from the start.

Please train your staff to check the stock in the warehouse not just looking on a screen, machines only know what humans program into them. Sitting on a chair telling customers lies is not the way forward for any company.
I have gone between three of your outlets to get two drawer units and still haven’t managed to fulfill my order. I don’t know how you intend to maintain a customer base going forward as this is not the first time this kind of thing has occurred, many of the fitters I have spoken to recently have had complaints about lack of interest by the shop staff whereas the warehouse people are the complete opposite, always helpful and obliging.

I’m just glad Calum is back in Coventry, just a shame he is on holiday over Christmas.

I dealt with Jon ,Robbie and Robert at Howden insurance
Very helpful
I’ll give them 5 stars

Excellent staff on the counter, always very helpful and knowledgeable.
A great help

The crew at howdens are out of this world. Nothing is to much for them

The whole ordering and buying experience was excellent, the lady at the ordering counter was very helpful

Been dealing with howdens now for some time never had a problem with any of there products until just recently, washing machine bang on nearly 3 years old developed a fault. They tried on several occasions to fix it but unsuccessful the manager at the Lockhurst Lane branch was really helpful along with the counter staff replaced it with a New one. Great customer service and a big thank you to all who helped. Well done Howdens 👏

Great service ! Quality products ! All the staff at Holbrook Coventry are 1st class including delivery guys . Very helpful 👏👏👏👏👏

If not the worst Company(definitely the worst), on of the worst. Their communication is rubbish, their understand is rubbish their customer service is t9tally rubbish. The only thing they're good at, is ripping off people. They purposely send emails to a wrong email so customer don't reply and then they overcharge ypu interest rates, claim to the Court and charge a court fees. Just purposely and because they want to. They don't post reminders, they don't call t9 remind for a payment, they don't even respect the agreements of a credit that they approve. Strongly don't use and we are not suggesting this company.

We brought a Howdens kitchen with Lamona appliances 8 months ago. The combi oven fan failed. The first attempt to repair it, the company called a company who did not deal with combi ovens which I only found out when I called asking where the engineer was. Second attempt, engineer brought wrong part, third attempt engineer called to say part was damaged, fourth attempt engineer called to say he had wrong part. Still waiting on repair. Disappointed and angry is an understatement. Spent a lot of money on what feels like second rate equipment. Would have gone to Wren if I'd have known. Hindsight is a wonderful thing!!!

Great attention to detail with site visit and providing us with a kitchen 3D design. Plus we got a free hood for the extractor.

Connie was an absolute pleasure to deal with today. Helpful, informative and friendly. A realm asset to the team there!

Roger

First time ordering a kitchen from Howdens. There was a lack of communication regarding the delivery and the design didn't workthat well. After speaking with the manager, he was able to sort it all out. Provided a clear solution. I appreciate Zoe and the management's effort.