Banner for Howdens - Dundee

Howdens - Dundee Reviews 39

TrustScore 3.5 out of 5

3.7

Plot 27, Baird Avenue / Faraday Street, Dryburgh Industrial Estate, DD2 3QQ Dundee, Scotland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Extremely friendly and professional guys Helpful with great advice and product knowledge Nothing was a problem

Company replied

Rated 4 out of 5 stars

I have dealt with Howdens for twenty years, and have always found them to be very helpful and trustworthy. My only complaint is pricing there are becoming out of touch with the likes of B And Q wickes... See more

Company replied

Rated 5 out of 5 stars

Staff were very knowledgable about products and specifications saving valuable time staff were also friendly and good humoured sign of a good work place to me👍🏻

Company replied

Rated 5 out of 5 stars

The staff were really helpful and went out there way to help me source my materials from other depots in Dundee

Company replied


Company details

  1. #58 of 135 best companies in Kitchen supply shop
  2. #75 of 223 best companies in Bedroom furniture shop
  3. #24 of 62 best companies in Door supplier
  4. #30 of 82 best companies in Flooring Shop
  5. #19 of 44 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Plot 27, Baird Avenue / Faraday Street, Dryburgh Industrial Estate, DD2 3QQ, Dundee, Scotland, United Kingdom

  • 01382 889 486

3.7

Average

TrustScore 3.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely friendly and professional…

Extremely friendly and professional guys
Helpful with great advice and product knowledge
Nothing was a problem

21 April 2026
Howdens - Dundee logo

Reply from Howdens - Dundee

Hello Neil,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Pleasant and helpful

Pleasant and helpful

16 April 2026
Howdens - Dundee logo

Reply from Howdens - Dundee

Hello Robert,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 1 out of 5 stars

AWFUL Customer Service

I ordered a kitchen form Howdens in November 2025 via Dundee Depot. Whilst the kitchen came as expected and the quality is good; the issues came from the poor planning from the designer. He made several mistakes including basics like leaving the under cupboard and plinth lights off the order. He also failed to notice several issues such as the fact we could not get a breakfast bar installed because of a radiator, that an integrated washing machine would not fit due to pipes and that the splash backs would leave an obvious join over the cooker at eye level. Their customer services at head office are a disgrace. My complaint took weeks to even move one stage, they ignored my emails repeatedly and I had had to issue a letter before action before they eventually concluded the complaint. They sent wrong items with the order, sent wrong sizes and couldn’t even arrange collection of refunded goods in a timely manner. The whole experience was farcical. Depot staff were inexperienced; management were flippant and head office pointless. I spent £15,000 with Howdens and wish I had gone elsewhere. Even the £2600 returned didn’t make up for their farcical approach to a complaint. Do NOT expect support once that money changes hand.

17 December 2025
Unprompted review
Howdens - Dundee logo

Reply from Howdens - Dundee

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Dundee depot for their acknowledgement and further investigation.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 1 out of 5 stars

Anti fingerprint technology on doors do…

Anti fingerprint technology on doors do not work having to replace after a year as so awful no communication once they take you’re money Avoid

5 March 2026
Unprompted review
Howdens - Dundee logo

Reply from Howdens - Dundee

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 1 out of 5 stars

DON'T.....Just Don't !!!

Had to simply give up trying to get a further 2 door sets to match 5 I had already bought from a sister branch in order to complete my own home renovation project.

Despite the the sales rep visiting my house and seeing their fitted doors for themselves, and me helping by providing receipts for my previous purchase of their doors....still no joy.

I appreciate the door no longer comes as a complete kit (complete kit is now apparently discontinued) but the individual components are all still available, just possibly with new codes for the individual items, however despite 1 visit to my house, 2 incorrect quotes provided by the estimator, 1 phone call made by myself, one visit into the store (where again, just like the Cupar store, staff perfectly happy to just keep you standing about for ever rather than just saying leave it with us, we'll get to the bottom of this and give you a call. I 've just worked out this has cost me over £80 in wasted time due to this appalling customer service.

Never have I been dragged around in circles so much trying to resolve getting the right product ordered where the onus is entirely put on me and being made to feel stupid in the process.

They are also quite happy to chase up orders for expensive kitchens with little regard for unresolved details and will quite happily sell you a kitchen requiring splices in worktops / corner trims etc

Lack of product knowledge and poor customer service a problem with Howdens

Also product quality is an issue. Most of my previous doors required to be returned (again all at my expense) due to damage.

9 February 2026
Howdens - Dundee logo

Reply from Howdens - Dundee

Thank you for your review. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Great product

Great product

15 January 2026
Howdens - Dundee logo

Reply from Howdens - Dundee

Good morning, Thank you for sharing your positive experience with us. Best wishes, Alexandra

Rated 5 out of 5 stars

Great service

Great staff, very friendly and helpful

28 November 2025
Howdens - Dundee logo

Reply from Howdens - Dundee

Hello Ben,

Thank you for your kind words about our staff.

Best wishes, Alexandra

Rated 4 out of 5 stars

Set up account on the passing as my…

Set up account on the passing as my previous account got deleted, My local site is Bathgate.

13 February 2025
Howdens - Dundee logo

Reply from Howdens - Dundee

Hello G Mechan,

Thank you for your feedback and for setting up a new account with us. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

I had great service

I had great service, delivery and price .
I’m happy with the quality of products too.

8 July 2025
Howdens - Dundee logo

Reply from Howdens - Dundee

Hello Afza,

Thank you for sharing your positive experience with us. We're pleased to hear that you are satisfied with our service, delivery, and product quality.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars

Very well organised and promised…

Very well organised and promised exactly what they said they would do 👏👏

Well done Andy and Graeme 👌

5 March 2025
Howdens - Dundee logo

Reply from Howdens - Dundee

Hello Gordon, good morning.

Thank you for your positive feedback and for recognising the efforts of Andy and Graeme. We're pleased to hear that you found our service well organised and met your expectations.

Best wishes, and have a lovely day!

Rated 5 out of 5 stars

Quick design service and accurate…

Quick design service and accurate delivery. Fine job.

27 January 2025
Howdens - Dundee logo

Reply from Howdens - Dundee

Hi there, thank you for the positive review, that is great to hear! Take care and have a lovely day.

Rated 5 out of 5 stars

Jim the Joiner

quality materials ordered and delivered on time and good price

5 October 2024
Howdens - Dundee logo

Reply from Howdens - Dundee

Hi there Jim, thank you for taking the time to leave this review. Take care and have a lovely day.

Rated 5 out of 5 stars

Nothing to shout about just good service🙂

Staff were very knowledgable about products and specifications saving valuable time staff were also friendly and good humoured sign of a good work place to me👍🏻

20 July 2024
Howdens - Dundee logo

Reply from Howdens - Dundee

Good afternoon Andrew, Thanks for leaving this 5 star review for the Howdens - Dundee depot, I am sure the team will be pleased to read your kind words! Best wishes, Alan.

Rated 4 out of 5 stars

I have dealt with Howdens for twenty…

I have dealt with Howdens for twenty years, and have always found them to be very helpful and trustworthy. My only complaint is pricing there are becoming out of touch with the likes of B And Q wickes etc but will match prices if pushed, give your best price right off the bat it would make clinching jobs for tradesmen simpler.

7 February 2023
Howdens - Dundee logo

Reply from Howdens - Dundee

Hi Mark, Thank you for taking the time to leave this review. Best wishes, Tash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look