What a wonderful customer experience we have had with the Howdens branch in Faversham , Kent , which is all down to the designer Tina Smith . I have been helping my daughter, Sian with her new... See more
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Unit 14, Shunters Close, Faversham, ME13 8GF Kent, South East, GB
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What a wonderful customer experience we have had with the Howdens branch in Faversham , Kent , which is all down to the designer Tina Smith . I have been helping my daughter, Sian with her new... See more
Company replied
We spent 3 months researching for a new kitchen, looking at the big chains and local independant companies. However Howdens were by far the best. We dealt with Tina at Faversham branch, and she wa... See more
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Recently changed the doors and drawer fronts of an older howdens kitchen for a very indecisive customer and had to change the order a few times. The staff has been extremely helpful and supportive wit... See more
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Absolutely fantastic service from the Faversham team at Howdens from start to finish and I'm delighted with the wheelchair Accessible play unit that Harvey designed for my disabled daughter. She's now... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit 14, Shunters Close, Faversham, ME13 8GF, Kent, South East, United Kingdom
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I have a fridge and freezer in my house that I bought in Water Lane, Faversham back in April ( A new build) The freezer is hopeless as the drawers had to be taken out as I couldn’t open them so now it freezes up all the time.
Now the fridge is coming away from the very tight place into which it’s fitted and the screws are falling out. I tried sorting it out and cut my hands in the process. Lamona has nothing but bad reviews. A guy did come out before and said there was nothing that they could do.
I am stuck now with a built in fridge and freezer that are both utterly hopeless. I’m extremely disappointed and have no idea what to do.

Reply from Howdens - Faversham
It was great service at the counter I placed an order and arranged to pick up the items on the Monday as some of the items were not in stock, I was expecting that when I turned that the order would be ready however this wasn’t the case and had to wait for the items to be sorted so a bit disappointed

Reply from Howdens - Faversham
The kitchen planner Tina was brilliant and very efficient. She guided us through the process and made the decision making so easy. Any questions were quickly answered by the team and nothing was too much trouble. I would happily deal with them again.

Reply from Howdens - Faversham
Rob and the staff are always helpful and serve with a smile, keep up the good work

Reply from Howdens - Faversham
Had what I needed in stock and always cheaper than other big DIY stores. I always go to Howdens first.

Reply from Howdens - Faversham
The staff was amazing such a credit to the company. The branch is always fully stocked with everything I could possibly need.
I would never go anywhere else.
Good work.

Reply from Howdens - Faversham
Howdens is a great kitchen company to deal with, they are efficient and always try their best to take care of their customers.

Reply from Howdens - Faversham
Everyone at Howdens Faversham are so helpful and friendly. Always happy to solve any problems you have.

Reply from Howdens - Faversham

Reply from Howdens - Faversham
Prompt and helpful design with all the usual drawings and 3D colour images. It’s not fully installed yet and there’s been a couple of shortages but the Faversham team have been helpful in getting the parts without any quibbles.

Reply from Howdens - Faversham
Have never had a problem with Howdens Products and Service from Faversham - However the disgusting ignorant attitude of the accounts department in Northampton is above shocking levels.
I had 1 invoice which had been missed on our account even though others had been paid afterwards and I made a call to Julie Maloney - WOW - what an experience - to be told I do not care about you , I got 58000 customers to deal with !!!
and subsequent calls to Frazer in accounts ( who sounded scared on Julie) YET A SUPERVISOR.
After 3 months of waiting for an apology from Julie, still nothing - it beggars belief that for such a good shop relationship, they can treat a 10 year customer like that. PURE DISGUST AT THIS ACCOUNTS DEPARTMENT

Reply from Howdens - Faversham
I bought a new flat pack kitchen from Howden's and found a lot of the doors and units damaged and although the units were changed i was made to feel like this was my fault and i was in some way causing the damage. in total i had to return 8-9 boxes for damaged items and this does not include the items i refused when collecting the kitchen, which delayed me for 3 weeks or more, it was just lucky i wasn't paying someone to fit it as i was offered no money off or compensation for my time or experience in fact it became a running joke that i had found another item damaged, on collecting the last box i was told "in the nicest possible way i hope we wont see you again" I felt this was a little unprofessional as none of this was my fault so again back to being made to feel like i had caused the damage. I only give this score for the experience i received and the quality of the finish of the items, the actual build quality and structure of the units, is very good.

Reply from Howdens - Faversham
My experience of Howdens has been a positive one. The staff have been extremely helpful and informative.

Reply from Howdens - Faversham
I am a new customer, my first impression has been positive. They did forget to book my but this was sorted out quickly, which is what counts.

Reply from Howdens - Faversham
Door delivered earlier than I expected, helpful driver.

Reply from Howdens - Faversham
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