Brilliant service, great price for a quality product. Delivered to us by a fantastic driver who was se helpful. From the first point of contact the lady who designed the kitchen and utility room uni... See more
Company replied

Unit 5, 3 Acre Estate, Park Farm Industrial Estate, CT19 5FG Folkestone, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Brilliant service, great price for a quality product. Delivered to us by a fantastic driver who was se helpful. From the first point of contact the lady who designed the kitchen and utility room uni... See more
Company replied
Exemplary customer service from the moment I walked in!! In spite of having our main account with a North London based Howdens, Shannon was so helpful from dealing with my query, sorting out a... See more
Company replied
Very helpful caring company . All the people I came across certainly knew what they were talking about . I consider it is fair pricing and generally good terms . I had delivery of part kitchen to kind... See more
Company replied
We purchased a mist blue shaker kitchen from Howdens in Folkestone and we are very happy with the process and the product. The Howdens team were totally committed to ensuring that we were entirely sat... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 5, 3 Acre Estate, Park Farm Industrial Estate, CT19 5FG, Folkestone, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
And again howdens Maidstone has pull it out of the bag im off there tomorrow to order more stuff barnes carpentry thank you 😊

Reply from Howdens - Folkestone

Reply from Howdens - Folkestone
Louise & Shannon always there on the end of the phone ready to give advice & source materials…….. Everytime.
I can’t fault the girls, they’re good for me & definitely an asset to the company.
Personally I’d be lost without them.
As always
Many thanks ladies
Looking forward to out next contract !
Kindest regards
Lou

Reply from Howdens - Folkestone
We had perfect communications on the phone and follow up emails. Plus speaking to people who loved working at Howdens was very refreshing.

Reply from Howdens - Folkestone
The exceptionally polite and helpful LOUISE on reception FOLKESTONE sourced code for my missing corniche and then phoned the branch for me. Fantastic employee a credit to Howdens. Thankyou Louise

Reply from Howdens - Folkestone
The whole team at Folkestone are always very friendly and helpful when dealt with either in person or on the phone, the service in great.

Reply from Howdens - Folkestone
Friendly, helpful and knowledgeable. Reasonable price and good customer service.

Reply from Howdens - Folkestone
Went in to to get items missing entirely from order was told they have none in stock and then ignored when i asked about door system for internal drawers and was told i have what i needed and no more help was given. 3 hinge packs short but i have what i need. 600 door damaged but i have what i need. 500 door missing. 2 drawer faces missing. When told a hinged door was to be fitted to an integrated dishwasher i mentioned the top holes sit where 2 fixings are meant to go so it needs to be an integrated door? I was told 'Thats we sell it'.
Then they disappeared muttering under thier breath as they did. Steer clear and dont waste your time or money.

Reply from Howdens - Folkestone
Friendly and responsive team - Tish always great on kitchen designs and new showroom works well.

Reply from Howdens - Folkestone
What a load of rubbish
Nothing ever in stock
Always waiting .not good for my customer
Prices have gone through the roof
Going to close my account
Will be using benchmark in future

Reply from Howdens - Folkestone
Excellent from start to finish. First thing to note: it's a very popular outlet so it does get busy and you may have to wait at the counter on occasions, but it's worth the wait. The range of kitchens is extensive, and it took several visits to determine exactly what we wanted; the counter staff were well-informed and gave plenty of good advice. Our original designs were greatly improved by their designer/planner who was amiable, helpful and professional throughout, and patient in amending our design/estimate on 3 occasions as we repeatedly changed our minds on certain aspects. The kitchen was delivered on time by two men who brought everything up two flights of stairs and stacked it in the order I requested, in order to facilitate the fitters (we used our own). Minor unforeseen technical issues necessitated changing one cabinet, and surplus accessories were exchanged/refunded without quibble. The finished product is quality, but what made the experience so easy was the consistently excellent customer service provided by the planner and the girls on the counter. Thank you.

Reply from Howdens - Folkestone
The staff are always really helpful and knowledgeable nothing is to much trouble

Reply from Howdens - Folkestone

Reply from Howdens - Folkestone
I only buy what I want when needed, as I am a maintenance worker. The staff at the Ashford and Folkestone branches are knowledgeable and very helpful with what I need.

Reply from Howdens - Folkestone
Design of kitchen was very good but the standard of the units is of a very low standard have raised a complaint but they are refusing to replace 6 doors
Would not recommend

Reply from Howdens - Folkestone
I am extremely pleased with the customer service received from Jamie at Howdens in Folkestone . Jamie was involved in the planning , designing , as well as taking an active part in the aftercare and troubleshooting issues .
Jamie was highly professional, yet with an extremely approachable and friendly manner. The kitchen design was excellent, he did several drafts of design , taking into account exactly what I needed and my budget . He worked with me , to fit the design around the needs of myself and my family .
I will definitely recommend Howdens at folkstone, not just for the design and quality of the kitchen , but for Jamie’s skill and expertise .

Reply from Howdens - Folkestone

Reply from Howdens - Folkestone
Staff were super helpful and did all we asked and more, even though we were being ‘difficult customers’ with swapping things and slow decision making!

Reply from Howdens - Folkestone
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.