Banner for Howdens - Gateshead

Howdens - Gateshead Reviews 67

TrustScore 4.5 out of 5

4.6

Unit 3, Neilson Road, (Off Park Road), NE10 0EF Gateshead, North East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What an absolute professional and friendly company from start to finish. I was recommended the Gateshead Stadium branch and Rebecca was my appointed designer. Rebecca came to my home, tied in my idea... See more

Company replied

Rated 5 out of 5 stars

Great service as always top team couldn't be more helpful and knowledgeable never i have gone in with a problem and not been given a solution keep up the good work Cheers Paul

Company replied

Rated 5 out of 5 stars

Great service from the Gateshead Howdens branch as always, John and the team give my clients everything they need to give them a great kitchen. Ordering products from the counter is very easy and alwa... See more

Company replied

Rated 5 out of 5 stars

Picked order up from birtley depot, nice and easy and everything was in good order. Friendly and helpful staff makes it a pleasant experience. Ordering was simple as well.

Company replied


Company details

  1. #54 of 138 best companies in Kitchen supply shop
  2. #77 of 222 best companies in Bedroom furniture shop
  3. #24 of 61 best companies in Door supplier
  4. #31 of 83 best companies in Flooring Shop
  5. #20 of 40 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Neilson Road, (Off Park Road), NE10 0EF, Gateshead, North East, United Kingdom

  • 0191 477 7568

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I was impressed by how effortless it…

I was impressed by how effortless it was to open my Howden account due to the professional and friendly help from the staff.
Will be dealing with Howdens on a regular basis in the future

14 December 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Hello, Thanks for leaving this 4 star review for the Howdens – Gateshead depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Helpful

Very friendly team and very helpfull

30 November 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Hello, Thanks for reviewing our Howdens - Gateshead depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

The personals are great

The personals are great. They got very good team work in leading of their good and friendly manager. Gives you a lot of different ideas, good price and good service in general.

7 October 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Hello, Thanks for reviewing our Howdens - Gateshead depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Kitchen delivered without items paid…

Kitchen delivered without items paid for .no cooker hood no plinths wrong worktops , wrong freezer.. 2 incorrect base units...1 damaged oak door....kitchen had handles but originally has soft closers without handles....absolute disaster

1 August 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Gateshead depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, good customer service

3 November 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 2 out of 5 stars

Order or be hounded

In general I'm happy with the design appointment and the kitchen itself. However, I had a few delays in my project from the initial design appointment and despite informing of this and I would order when I was ready I was relentlessly hounded every other week about ordering the kitchen.

When I did place an order I received a leaflet in the post a few days later about current offers on new orders. None of which I was informed about when I placed it. The leaflet said free delivery on orders placed on Tuesday, which mine was and yet I was still charged for this.

I've since contacted the store regarding this with a few questions about my order which have just been dismissed. I sent a follow up email clarifying my questions and am still waiting for a reply.

13 September 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Thank you for bringing this matter to our attention, Chris. Please be assured we will raise your comments with the Gateshead depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Brilliant

Brilliant staff very friendly and helpful

14 May 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Hello Graham, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

I always use Gateshead depot of…

I always use Gateshead depot of howdens,
Keith and his team can't do enough for you, always there to help out or advise.
From start to finish dealing with, David the designer through to Paul on the counter it was a seamless expertise, as usual can't recommend them enough.

25 March 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Good afternoon, Thanks for reviewing our Howdens – Gateshead depot. It's great to read your comments. All the best, Tash.

Rated 2 out of 5 stars

Most of the stock they sell is…

Most of the stock they sell is expensive and poor quality. From my experience the staff at some of the branches I have used are rude and unhelpful.

1 January 2022
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Gateshead howdens is our favourite…

Gateshead howdens is our favourite store.we will pass 2 to 3 to stores just to deal with gateshead as they go the extra mile to help us and our business .they are so friendly and helpful everyone of them .we are joiners and on emergency repairs and can text in doors sizes and materials and there ordering or sourcing our goods straight away as most are needed the same day to repair

26 December 2021
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Good morning Ian, thank you so much for leaving this 5* review for our Gateshead depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

Hardwood doors

Great doors and great value for money, with excellent customer service.

25 November 2021
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Hi Andrew, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Ellie.

Rated 5 out of 5 stars

Quality

Dealt with this branch for more years than I can remember, 20 Years? and no complaints ,just a pleasure to deal with them, Mark and Paul are now my friends keep it up

24 November 2021
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Good afternoon Frank, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Ellie.

Rated 5 out of 5 stars

Brill service from start to finish 👏…

Brill service from start to finish 👏 nothing a problem to them.

1 November 2021
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Good afternoon, thank you for leaving a 5* review. We're sure that the team at the Gateshead depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

I always have a very fast and efficient…

I always have a very fast and efficient service with watch ever i need from design to supply

1 October 2021
Howdens - Gateshead logo

Reply from Howdens - Gateshead

Good morning, thank you so much for leaving this 5* review for our Gateshead depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look