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Howdens - Hainault Reviews 78

TrustScore 4 out of 5

4.2

Unit 2, 40 - 44 Peregrine Road, Hainault, IG6 3SZ Essex, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I bought a kitchen for a flat I intend to sell from Howdens in Hainault just before christmas. The kitchen designer was Wendy Mills. She was extremely helpful - all the way from initial consultation... See more

Company replied

Rated 5 out of 5 stars

Me and my partner would highly recommend Wendy mills at Howdens hainault.. and Joseph Sharp the fitter.. Wendy the designer was absolutely outstanding, she designed our kitchen better than we ever tho... See more

Company replied

Rated 3 out of 5 stars

Ordered and paid in full for the Kitchen. Paul, Sue and staff at the depot very helpful and efficient. Delivery driver very good. Found one base unit missing when kitchen delivered warehouse. Collecte... See more

Company replied

Rated 5 out of 5 stars

I’m posting this review as my husband doesn’t have an Trustpilot account. Although he’s in the trade, this was his first Howdens kitchen instal. He was very happy with the quality of the kitchen purch... See more

Company replied


Company details

  1. #54 of 138 best companies in Kitchen supply shop
  2. #77 of 222 best companies in Bedroom furniture shop
  3. #24 of 61 best companies in Door supplier
  4. #31 of 83 best companies in Flooring Shop
  5. #20 of 40 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 2, 40 - 44 Peregrine Road, Hainault, IG6 3SZ, Essex, London, United Kingdom

  • 020 8500 9700

4.2

Great

TrustScore 4 out of 5

78 reviews

5-star
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Rated 5 out of 5 stars

Kitchen for refurbing a flat for sale

I bought a kitchen for a flat I intend to sell from Howdens in Hainault just before christmas. The kitchen designer was Wendy Mills. She was extremely helpful - all the way from initial consultation, talking me through the available ranges, measuring-up and in buying a couple of items post installation. She was always responsive to my queries and a delight to work with. The kitchen looks great fitted and I'm sure it will last a good, long time

16 December 2025
Unprompted review
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Reply from Howdens - Hainault

Hello Anil,

Thank you for sharing your positive experience with us us.
Best wishes, Alexandra

Rated 5 out of 5 stars

helpfull and fantastic service from Dan…

helpfull and fantastic service from Dan the manager and all the staff in the branch

22 December 2025
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Reply from Howdens - Hainault

Hello Greg,

Thank you for your kind words about Dan and the team at our branch. We're pleased to hear you received helpful and fantastic service.

Best wishes,
Todd

Rated 1 out of 5 stars

Every thing useless

19 December 2025
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Reply from Howdens - Hainault

Thank you for your review. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 4 out of 5 stars

Bought a lamona warming drawer

Bought a lamona warming drawer , looks good but not sure if its working correctly as fan inside hardly runs , and its a long warm up time

28 October 2025
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Reply from Howdens - Hainault

Good morning, Thanks for reviewing our Howdens - Hainault depot. All the best, Alexandra

Rated 5 out of 5 stars

Recommendation - Wendy mills designer and kitchen fitter Joseph Sharpe

Me and my partner would highly recommend Wendy mills at Howdens hainault.. and Joseph Sharp the fitter.. Wendy the designer was absolutely outstanding, she designed our kitchen better than we ever thought we could have..and Joe sharp an outstanding kitchen fitter...his attention to detail was spot on... And a complete perfectionist in every way..thank you so much to both of you ....Lisa and Gary

21 October 2025
Unprompted review
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Reply from Howdens - Hainault

Hello Lisa,

Thank you for your kind words and recommendation.

Best wishes, Alexandra

Rated 4 out of 5 stars

Helpful staff quality products

Helpful staff quality products

14 July 2025
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Reply from Howdens - Hainault

Hello Murugesu Ellalan,

Thank you for your feedback and for highlighting our helpful staff and quality products. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Best wishes,

Rated 3 out of 5 stars

Lack of consistency in communication

I recently had a kitchen from howdens. The kitchen looks good but the service was average. Firstly after my designer Luke visited he never emailed me back the design l had to chase him and didn't communicate there was something wrong with my builders account
However once we got the account sorted l approved the design and paid and the builders were going to be in contact once the plaster was finished but we had x3 attempts to try to deliver the kitchen when the builders had not called to say they were ready.
Once the kitchen was installed l had lost some pace in the corner when l asked Luke he send me a different design with a carasoel corner which he had never send in the original design.And we had a few missing items handel knobs and end panel for the carbinet .
Overall my experience was not great dealing with hainult howdens.

30 June 2025
Unprompted review
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Reply from Howdens - Hainault

Thank you for your feedback Gina. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Helpful trade counter staff and got a…

Helpful trade counter staff and got a call from nice young lady in office to help with account

12 May 2025
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Reply from Howdens - Hainault

Hello Paul,

Thank you for your positive feedback about our trade counter staff and the assistance you received from our office team. We are pleased to hear that you had a helpful experience with us.

Best wishes,

Rated 5 out of 5 stars

Customer service 5 star

The manager is fantastic. Customer service 5 star. Lilly is very helpful, as is all the team.
I have had 15+ years working with howdens. The guys are very quick, very efficient and very welcoming. All the branches I have used over the years, hainault is now my go to branch.

16 May 2025
Unprompted review
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Reply from Howdens - Hainault

Hello Paul,

Thank you for your kind words and for being a loyal customer for over 15 years. We're delighted to hear that you find our Hainault branch welcoming and efficient, and we will pass on your compliments to Lilly and the team.

Best wishes,

Rated 5 out of 5 stars

Howdens Hainault

Lily was very helpful. Looked after us and everything was good price. Would recommend 👍

18 March 2025
Unprompted review
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Reply from Howdens - Hainault

Hello Eva Iona,

Thank you for your kind words and recommendation. We're delighted to hear that Lily was able to assist you effectively and that you found our prices satisfactory.

Best wishes,

Rated 5 out of 5 stars

Super kitchen!!

The store were extrememly helpful when choosing and deciding on our kitchen units and appliances. It was delivered on time and it was fitted by some great builders!! We are so pleased with the finished result!! Many thanks.
Sue and Tony Whiteson

24 January 2025
Unprompted review
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Reply from Howdens - Hainault

Hi there Susan Whiteson, I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Rated 5 out of 5 stars

Great experience Wendy and Valentino…

Great experience Wendy and Valentino went above and beyond to help design our dream kitchen with them - v happy with the end result :)

6 December 2024
Unprompted review
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Reply from Howdens - Hainault

Good afternoon, we are so pleased to read your positive comments, thanks for leaving such a great review.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, plenty of stock very helpful and polite staff

22 November 2024
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Reply from Howdens - Hainault

Good morning Christopher, thank you for leaving this 5* rating. Take care and have a lovely day.

Rated 5 out of 5 stars

Howdens service opinion

Excellent to deal with great staff very professional can’t ask for more

5 November 2024
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Reply from Howdens - Hainault

Good morning Michael, I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Rated 4 out of 5 stars

Laminate flooring

Good product I used many times. Helpful staff as always. Howdens should improve the IT system. If two customer accounts are from the same post code there is confusion and delay

7 September 2024
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Reply from Howdens - Hainault

Good morning, Thank you for taking the time to write such a great review. Best wishes. Cha

Rated 5 out of 5 stars

1st time customer but we’ll readily use again

I’m posting this review as my husband doesn’t have an Trustpilot account. Although he’s in the trade, this was his first Howdens kitchen instal. He was very happy with the quality of the kitchen purchased, and even happier with the price. Stand out for him though was the customer service at the Hainult branch - approachable and knowledgeable. He wanted me to include a big thanks to Wendy in particular. She has an excellent appreciation of the products and was particularly helpful in helping him to overcome some design obstacles. He was very grateful to her.

27 June 2024
Unprompted review
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Reply from Howdens - Hainault

Hi there Sara, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day!

Rated 4 out of 5 stars

We bought a kitchen base unit and 2…

We bought a kitchen base unit and 2 wall units. The wall units were easy to assemble, but the 1 m base unit required a small modification as the dowel provided was in the hole where a screw was supposed to be and I couldn't pull it out to put in the correct hole. There were also not enough of the correct screws provided to put on the feet.

12 March 2024
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Reply from Howdens - Hainault

Hi, Thanks for leaving this 4 star review for the Howdens - Hainault depot! Have a lovely day! Tash.

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