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Howdens - Ilford Reviews 88

TrustScore 4 out of 5

3.9

350 - 362 High Road, Ilford, Essex, IG1 1QP Essex, London, GB


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Rated 5 out of 5 stars

Good customer service at the front counter and staff at back in yard and always on point which product I’m looking for

Company replied

Rated 5 out of 5 stars

Ricardo and the staff at Ilford Howdens were very helpful in the purchase of my new kitchen. Ricardo was polite, courteous and very professional from when he came to the house and took the necessary m... See more

Company replied

Rated 5 out of 5 stars

Howdens Ilford dealt with my purchase and were excellent from start to finish. Jigna runs a professional operation and leads from the front, with a team that support her. Also, special mention to Amit... See more

Company replied

Rated 5 out of 5 stars

I got Bobby Karia to plan my kitchen. After initial planning we took home the plan and the quotation. The kitchen was delivered two days after placing the order which was pretty quick as we had alread... See more

Company replied


Company details

  1. #58 of 136 best companies in Kitchen supply shop
  2. #76 of 225 best companies in Bedroom furniture shop
  3. #24 of 60 best companies in Door supplier
  4. #27 of 82 best companies in Flooring Shop
  5. #20 of 44 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 350 - 362 High Road, Ilford, Essex, IG1 1QP, Essex, London, United Kingdom

  • 020 8514 4211

3.9

Great

TrustScore 4 out of 5

88 reviews

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Rated 5 out of 5 stars

Good customer service at the front…

Good customer service at the front counter and staff at back in yard and always on point which product I’m looking for

16 June 2026
Howdens - Ilford logo

Reply from Howdens - Ilford

Hello Mr Sagoo,

Thank you for your kind words and for recognising the efforts of our front counter and yard staff. We're delighted to hear that you consistently find the products you're looking for with ease.

Best wishes,
Todd

Rated 4 out of 5 stars

Price very medium

Price very high

29 April 2026
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Reply from Howdens - Ilford

Good afternoon, If you would like to provide further details regarding this matter please email us at reviews@howdens.com. Have a great day, Alexandra

Rated 1 out of 5 stars

I am not happy with Howdens I am…

I am not happy with Howdens Shadwell I am builder but your commitment it’s not good not Ilford branch it’s different branch Ilfrod all staff good and understanding

10 February 2026
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Reply from Howdens - Ilford

Thank you for your review. Please rest assured we will share your comments internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Very good service

Very good service

29 January 2026
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Reply from Howdens - Ilford

Hello S S BUILDERS,

Thank you for your positive feedback and for rating our service so highly.

Best wishes, Alexandra

Rated 1 out of 5 stars

I request everyone out there to not use…

I request everyone out there to not use them. Horrible experience at every step. They measured incorrectly and had to do set up twice and then asked me to pay extra for rounded corners at last moment. Even after paying left two corners sharp as knives and ask me to pay even more. Hassle inconvenience and day light robbery. Go to corner shop but not Howdens

26 January 2026
Unprompted review
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Reply from Howdens - Ilford

Thank you for your review. Please rest assured we will share your comments internally.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 1 out of 5 stars

I had a very bad experience with the…

I had a very bad experience with the Howdens Ilford branch. The staff were extremely rude and unprofessional. I expected better customer service from such a reputed company. Very disappointed with the way I was treated and will not be returning to this branch again.

22 October 2025
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Reply from Howdens - Ilford

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 1 out of 5 stars

I requested stop promotional phone…

I requested stop promotional phone calls, still continue promotinal phone calls from ilford branch.

2 October 2025
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Reply from Howdens - Ilford

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Good service ilford branch

Good service ilford branch. Were very helpful. Thanks

6 October 2025
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Reply from Howdens - Ilford

Hello Mukesh Shah,

Thank you for your kind words about the service at our Ilford branch.
Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent Service and Quality Products!

I’ve been using Howdens Ilford for my renovation projects for a while now, and they never disappoint. The team is always friendly, professional, and ready to help with advice or product recommendations. The kitchen and joinery materials are top quality, always in stock, and deliveries are fast and reliable.

Special thanks to the Ilford branch staff for always going the extra mile to make sure everything runs smoothly — from quoting to collection. Definitely one of the best trade counters in the area. Highly recommend to any builder or tradesperson looking for great service and products at fair prices!

1 October 2025
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Reply from Howdens - Ilford

Good afternoon, Thanks for reviewing our Howdens - Ilford depot. Have a great day. Thanks, Alexandra

Rated 5 out of 5 stars

i have very good experince and everyone…

i have very good experince and everyone like Kitchen special thanks to Bobby for helping us to choose the correct colour combination.

even builder and kitchen fitter took the video and bring their potential couster to see our kitchen

9 September 2025
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Reply from Howdens - Ilford

Good morning, Thank you for sharing your experience with us. Have a great day. Thanks, Alexandra

Rated 1 out of 5 stars

Rude lady at the counter

We visited Ilford Howden today morning, the lady at the counter was extremely arrogant. My builders had warned me against visiting Howden. No wonder Howdens has such bad reputation for poor customer service!

6 September 2025
Unprompted review
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Reply from Howdens - Ilford

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Convenient

Convenient, mostly ex-stock, reliable.

11 July 2025
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Reply from Howdens - Ilford

Good morning, Thanks for reviewing our Howdens - Ilford depot. Have a great day.

Rated 5 out of 5 stars

I got Bobby Karia to plan my kitchen

I got Bobby Karia to plan my kitchen. After initial planning we took home the plan and the quotation. The kitchen was delivered two days after placing the order which was pretty quick as we had already booked the kitchen fitter to start the work. I have good relationships with the staff at Ilford branch and usually they do look after me. Thanks guys.

12 June 2025
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Reply from Howdens - Ilford

Hello Hemlata,

Thank you for sharing your experience and for your kind words about Bobby Karia and the team at our Ilford branch. We're pleased to hear that the planning and delivery of your kitchen met your expectations.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars

Ilford Howdens - Highly Recommended!

After weeks of frustration with my local Howdens in Barking—chasing responses, multiple visits, and feeling completely undervalued—I decided to try the Ilford branch on the High Road. It turned out to be the best decision. From the moment I walked in, the team’s knowledge and customer service stood out. On the kitchen side, Shahin listened attentively to my needs and turned around a design that was both thoughtful and quick. On the hardware side, Jak was exceptional—genuinely friendly and incredibly helpful in guiding me through choices on handles, hinges, doors, skirting, and architraves. The entire team is welcoming, professional, and proactive. I’m truly grateful for their support and wouldn’t hesitate to recommend this branch. Thank you, Ilford Howdens, for restoring my faith in great service.

5 June 2025
Unprompted review
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Reply from Howdens - Ilford

Good morning, Thanks for reviewing our Howdens - Ilford depot. Have a great day.

Rated 1 out of 5 stars

Over priced

11 June 2025
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Reply from Howdens - Ilford

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Have good customer service and easy to…

Have good customer service and easy to dealt with all matter regarding account opening

5 June 2025
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Reply from Howdens - Ilford

Hello Amir,

Thank you for your positive feedback about our customer service and account opening process. We're pleased to hear that your experience with us was smooth and satisfactory.

Best wishes,

Rated 5 out of 5 stars

We had fantastic service from beginning…

We had fantastic service from beginning to end, the teams at Howdens - Ilford are fantastic. Ricardo provided a brilliant service on site and Gary Singh was extremely helpful instore. I would recommend 100%.

6 May 2025
Unprompted review
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Reply from Howdens - Ilford

Hello Louise,

Thank you for your wonderful feedback. We're delighted to hear that Ricardo and Gary provided you with excellent service, and we appreciate your recommendation.

Best wishes,

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