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Howdens - Luton Thistle Road Reviews 

69
•
TrustScore 4.5 out of 5

4.6

Units 15 & 16, Windmill Trading Estate, Thistle Road, LU1 3XJ Bedfordshire, East Anglia, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Superb service at Howdens Luton as a regular customer I have bespoke pricing and if something is not in stock it is never too much trouble. Always a friendly and knowledgable service. The other benefi... See more

Company replied

Rated 5 out of 5 stars

Working with Monika at Howdens was an unexpected pleasure. She was professional, friendly, and made the whole process feel effortless from start to finish. She had some fantastic ideas, was always p... See more

Company replied

Rated 5 out of 5 stars

Monika was extremely helpful and was there the whole way through. Any issues that arose, Monika helped and advised where necessary. I felt confident that if there was anything that I had forgotten, I... See more

Company replied

Rated 5 out of 5 stars

Monika was fabulous. Very knowledgeable and helpful in assisting us and very thorough ensuring everything was correctly specified and would work together in our space. Thank you

Company replied


Company details

  1. Kitchen supply shop
  2. also in
  3. Bedroom furniture shop
  4. Door supplier
  5. Flooring Shop
  6. Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 15 & 16, Windmill Trading Estate, Thistle Road, LU1 3XJ, Bedfordshire, East Anglia, United Kingdom

  • 01582 772 100

4.6

Excellent

TrustScore 4.5 out of 5

69 reviews

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4.6

All reviews

(69)

8,663 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and customer service.

Excellent product and customer service.

Staff at the depot always helpful and willing to answer and comments or queries.

24 August 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Good morning. We are so pleased to read your positive comments, thanks for leaving such a great review.

Many Thanks
Alexandra

Rated 5 out of 5 stars

great customer service

great customer service. lots always in stock

12 October 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello MOTH CARPENTRY,

Thank you for your kind words and for highlighting our customer service and stock availability.

Best wishes, Alexandra

Rated 1 out of 5 stars

⭐ 1 Star

⭐ 1 Star – My Personal Experience with Howdens: Be Very Careful!

Based on my personal experience, I would strongly advise anyone opening or using a Howdens trade account to be extremely careful and not rely solely on Howdens’ security policies.

In my case, goods were purchased through my trade account without my knowledge or authorisation, as I maintain. I never ordered, collected or received these goods, yet I ended up facing court proceedings and High Court enforcement action.

I have paid a total of £3,041.37 as a result of this situation, which has caused me significant financial stress and difficulties.

My advice to all Howdens customers is to make sure you have additional security measures in place to protect your trade account. Regularly check your transactions, request stronger authorisation procedures and ensure nobody can place orders without your direct approval.

Do not assume your trade account is fully protected simply because you trust the company’s policies.

This is my personal experience, and I genuinely hope nobody else has to go through what I have experienced.

I am extremely disappointed and believe Howdens needs to take customer account security much more seriously.

30 September 2026
Unprompted review
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Thank you for your review. Please rest assured we will share your comments internally.

Many Thanks
Alexandra

Rated 5 out of 5 stars

Superb service at Howdens Luton

Superb service at Howdens Luton as a regular customer I have bespoke pricing and if something is not in stock it is never too much trouble. Always a friendly and knowledgable service. The other benefit is I can order there and get stock shipped anywhere in the UK.

21 September 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Mr Damon Deiches, Thank you for taking the time to write such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Excellent service as usual from Ella at…

Excellent service as usual from Ella at Windmill Trading estate , Thistle Road Luton .

18 August 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Dermot kelly, Thanks for leaving this 5 star review for the Howdens - Luton Thistle Road depot! Many Thanks, Alexandra

Rated 5 out of 5 stars

Brilliant efficient service today

Brilliant efficient service today. Thank you Mo for your help and humour. Be back soon 😁

18 August 2026
Unprompted review
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Norman Mole, Thanks for leaving this 5 star review for the Howdens - Luton Thistle Road depot! Have a lovely day! Many Thanks, Alexandra

Rated 5 out of 5 stars

Great customer service team and great…

Great customer service team and great product very easy to work with.

6 August 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Brue,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Monika was fabulous

Monika was fabulous. Very knowledgeable and helpful in assisting us and very thorough ensuring everything was correctly specified and would work together in our space.

Thank you

9 August 2025
Unprompted review
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Chris,

Thank you for your kind words about Monika.

Best wishes, Alexandra

Rated 5 out of 5 stars

Polite and friendly staff and helpful…

Polite and friendly staff and helpful to get what you need.

15 June 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Steve,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Working with Monika at Howdens was an…

Working with Monika at Howdens was an unexpected pleasure. She was professional, friendly, and made the whole process feel effortless from start to finish. She had some fantastic ideas, was always polite, and was an absolute pleasure to work with.

I wouldn’t hesitate to recommend Howdens, and if you get the opportunity to work with Monika, definitely take it. She made what could have been a stressful experience enjoyable and completely seamless. Thank you, Monika!

6 July 2026
Unprompted review
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Good morning Julia Moya, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day. Many Thanks, Alexandra

Rated 5 out of 5 stars

Monika was extremely helpful and was…

Monika was extremely helpful and was there the whole way through. Any issues that arose, Monika helped and advised where necessary. I felt confident that if there was anything that I had forgotten, I could reach out and ask.

23 June 2026
Unprompted review
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello,

Thank you for your kind words about Monika's assistance throughout your experience. We're pleased to hear that you felt supported and confident during your kitchen remodelling project.

Best wishes,
Todd

Rated 5 out of 5 stars

Very good customer services

Very good experience and very helpful specially Thomas Asquith and his manager, the way they show your dream kitchen on a big screen is very nice so you can imagine what it looks like when it comes together plus show us all the options to go cheaper or expensive to meet your budget. 👍

8 January 2026
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Good morning, Thank you for your five-star review. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

A quick response to my client’s request…

A quick response to my client’s request for a quote regarding a new kitchen

22 December 2025
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello,

Thank you for your positive feedback and for highlighting our prompt response to your client's request for a kitchen quote. We are pleased to have met your expectations and look forward to assisting you further.

Best wishes,
Todd

Rated 5 out of 5 stars

Good communication

15 August 2025
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello,

Thank you for your positive feedback on our communication. We are pleased to hear that you had a good experience with us.

Best wishes,

Todd

Rated 4 out of 5 stars

This store is so much better than my …

This store is so much better than my previous store which I now have to drive past, helpful lady on front desk, knowledgeable and friendly

19 September 2025
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Mr Roy McCrudden,

Thank you for your feedback.
Best wishes, Alexandra

Rated 5 out of 5 stars

Good products simple to assemble and…

Good products simple to assemble and great service

18 July 2025
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Hello Graham,

Thank you for your positive feedback on our products and service. We're pleased to hear that you found the assembly straightforward and our service satisfactory.

Best wishes,

Rated 5 out of 5 stars

Very good helpful staff and…

Very good helpful staff and polite.Willing to help,
Also good knowledge of stock.

Good price for goods.
Very happy with Quality of goods .

Thank You

25 July 2025
Howdens - Luton Thistle Road logo

Reply from Howdens - Luton Thistle Road

Good morning, Thanks for reviewing our Howdens - Luton Thistle Road depot. Have a great day.

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