Banner for Howdens - Middlesbrough

Howdens - Middlesbrough Reviews 132

TrustScore 4.5 out of 5

4.6

6 Carcut Road, Lawson Industrial Estate, Middlesbrough, TS3 6QL Cleveland, North East, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Charlotte Mann made the whole experience of choosing our forever kitchen absolutely wonderful. She listened to what we were thinking of and gave lots of options and design ideas to suit our new extens... See more

Company replied

Rated 5 out of 5 stars

As a first time trade customer I could not have been happier, the staff went above and beyond to help me get sorted and I even managed to luckily catch one of the trade day events bagging myself a fre... See more

Company replied

Rated 5 out of 5 stars

From start to finish, the service, quality and care from Howdens, and in particular, Mary Fletcher - designer was outstanding. Mary listened to us and gave relevant advice about the space and how... See more

Company replied

Rated 5 out of 5 stars

Glen Davison at Howdens Middlesbrough was a great help when designing our kitchen, he was punctual and professional and always at hand to answer any questions we had throughout the process. Any issues... See more

Company replied


Company details

  1. #59 of 136 best companies in Kitchen supply shop
  2. #77 of 223 best companies in Bedroom furniture shop
  3. #24 of 62 best companies in Door supplier
  4. #30 of 83 best companies in Flooring Shop
  5. #19 of 44 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 6 Carcut Road, Lawson Industrial Estate, Middlesbrough, TS3 6QL, Cleveland, North East, United Kingdom

  • 01642 248 874

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lovely staff very very helpful can’t…

Lovely staff very very helpful can’t do enough for you

22 November 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hi Alison. Thank you for your kind comments - unfortunately, you have selected a 1* negative rating. Are you please able to amend this to reflect your experience? Best wishes

Rated 5 out of 5 stars

From the initial visit to completion &…

From the initial visit to completion & aftercare I recived a first class service.
Mary gave me exellent support cant rate Her Highly Enough.👍🏻👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️

21 November 2022
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello, Thanks for reviewing our Howdens - Middlesbrough depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

First class service

First class service! Charlotte listened to my ideas & came up with a fabulous design. The kitchen was delivered, fitted & I love it. A couple of swaps were dealt with easily. Everyone at the depot was friendly & helpful. Highly recommended!

18 November 2022
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hi Alison, Thanks for reviewing our Howdens - Middlesbrough depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

The Kitchen Place to go

Excellent customer service with both clients and fitters, best price/quality out there and great designers full of knowledge and very helpful!

28 October 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hi, Thanks for reviewing our Howdens - Middlesbrough depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

New kitchen

Prompt, good service, great product and great follow-up! Listened to what we wanted and delivered exactly that.

18 July 2022
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello, Thanks for reviewing our Howdens – Middlesbrough depot. Best wishes, Tash

Rated 5 out of 5 stars

Very professional

Very professional, quality service and materials and the flexibility to adapt to changes quickly.

14 October 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hi, Thanks for reviewing our Howdens - Middlesbrough depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish on all my projects along with the quality of the materials supplied, makes running this part of my business much easier.

8 September 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello, Thanks for reviewing our Howdens - Middlesbrough depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Fantastic kitchen from Howdens…

Fantastic kitchen from Howdens Middlesbrough. Perfect design by Charlotte Mann, she listened to our wish list and gave us expert advice, she made the whole process so easy and enjoyable, a real pleasure to work with. Kitchen was supplied and delivered on time. The whole service was spot on. Thank you Howdens.

24 August 2022
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Hello, Thanks for leaving this 5 star review for the Howdens – Middlesbrough depot! Have a great day, Tash.

Rated 1 out of 5 stars

Same as last year if you look back at…

Same as last year if you look back at trust pilot record I complained about my account being invoiced for items purchased by another account holder of the same name who uses the Ingleby Barwick branch. I was assured that this would not happen again and here we are once again being invoiced for a purchase I’ve never had.

18 August 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Thank you for bringing this matter to our attention, Stephen. Please be assured I have raised your comments with our Accounts team for further investigation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 2 out of 5 stars

Poor stock levels

4 August 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Thank you for your feedback, Andrew. Please be assured we will share your comments internally. All the best

Rated 5 out of 5 stars

mary

we met up with Mary at our home who was pleasant an professional in everything she did
we also met again at the branch once again the same standards from Mary.
Mary was on the same wavelength as ourselves with the planning and we are considering her plan

I also received good service from Kevin and Kelly when purchasing a door which their advice proved to be excellent

24 July 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Good afternoon, Thanks for reviewing our Howdens – Middlesbrough depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent customer service

Bought a kitchen through Howdens. Couldn’t have been more supportive talking through the designs and layout, suggesting fitters. The fitters were excellent and the whole kitchen was fitted, tiled and floors laid in 4 days. Great job!

12 July 2022
Unprompted review
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Good afternoon, Thanks for reviewing our Howdens – Middlesbrough depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

love this company always go above and…

love this company always go above and beyond middlesbrough depot fantastic

20 June 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Good afternoon, Thanks for reviewing our Howdens – Middlesbrough depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

A great service.

I recentley purchased an external door from Howdens. The counter staff were very knowledgeable and prevented me from buying the wrong door and having to make a return trip. Very friendly and helpful. Keep up the good work guy's.

11 June 2022
Howdens - Middlesbrough logo

Reply from Howdens - Middlesbrough

Good afternoon, Thanks for leaving this 5 star review for the Howdens – Middlesbrough depot! Best wishes, Tash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look