We decided to knock our kitchen and utility in to one so chose Howdens in Poole to design the layout and supply the units. James was incredibly helpful in terms of listening to what we wanted, guiding... See more
Company replied

Units 12 & 13, Fleets Industrial Estate, Off Willis Way, BH15 3ST Dorset, South West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We decided to knock our kitchen and utility in to one so chose Howdens in Poole to design the layout and supply the units. James was incredibly helpful in terms of listening to what we wanted, guiding... See more
Company replied
Friendly professional staff. Advised, designed and priced project without hassle. Eden was really helpful and patient with all queries and changes.
Company replied
The salesperson, Hannah from the Poole branch, was so helpful & professional. She made lots of suggestions and didn’t mind how many times we changed things. She was the person who measured up and who... See more
Company replied
Worked with Hannah in Sales in the Poole branch to design and quote a new kitchen, she really understood the assignment. Advised about budget, cost matching from other competitors, and working direc... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Units 12 & 13, Fleets Industrial Estate, Off Willis Way, BH15 3ST, Dorset, South West, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can normally get materials same day or within 3, good turn around , I've noticed prices have increased quite abit in the past 6 months ,but it has in most merchants now

Reply from Howdens - Poole
Typical Howdens, easily arranged a kitchen design, kitchen arrived on time and with the quality always associated with howdens. everything was there in tip top condition. customer very happy and me also as i moved on to the next job with no problems at all. thanks howdens team

Reply from Howdens - Poole
Howdens have been a dream to deal with. Hannah at the Poole branch designed a practical and beautiful kitchen. The kitchen arrived when arranged. A part was missing but sorted out straight away. And the quality of the product is second to none. Also the technical plan drawing was perfect to build from. The software they use for the design process is very realistic. Well done Poole Howdens

Reply from Howdens - Poole
Great service and no problem with returns very friendly staff

Reply from Howdens - Poole
The service i have had has been very poor ie damage cabinets, wrong cabinets, order on line is totally ignored, wrong coloured cabinets as a starter we had different coloured wall to base cabinets.
it seems there is a pressure on to initially sell the units then you are forgotten.
Not good service

Reply from Howdens - Poole
Great experience using Howdens Poole over many year staff always friendly and helpful also do what they can to answer any questions
or come back with answers.

Reply from Howdens - Poole
No fuss, polite staff and quick service with good quality products. The only reason I give 4 instead of 5 stars is the ridiculous delivery price whether you need a small or large item delivered its £100, which pretty much negates the discount applied

Reply from Howdens - Poole
Fitted about 20 of their kitchens. Very easy to install. Compared to B&Q the quality is outstanding.

Reply from Howdens - Poole
Very happy with all of them , always ready to help , quick , good prices , reliable .
My most favorite place to buy appliances .

Reply from Howdens - Poole
Excellent service for kitchen design, price matched and improved on a B& Q initial layout, all itms ex stock.
Delivery smooth and trouble free with plenty of communication on arrival time.

Reply from Howdens - Poole
Found them to helpful and no problem with returns and refunds. Quick to sort out problems

Reply from Howdens - Poole
Very good. John was very professional and helpful with his knowledge and expertise on design. Very happy client. What more can you ask for.

Reply from Howdens - Poole
From the very beginning, design stage, through to the final installation/completion of works the Poole branch team have offered us excellent advice and customer service throughout.

Reply from Howdens - Poole
Perfect went there for something I needed and they helped me straight away and got what I needed they are so helpful and good quality materials

Reply from Howdens - Poole
Very bad company prices always vary they make it up as they go along always fluctuate can’t see how! Absolute rip off company avoid at all costs

Reply from Howdens - Poole
As always at the Poole depot nothing is too much trouble.

Reply from Howdens - Poole
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.