Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more
Company replied

Fitzherbert Road, Farlington Industrial Estate, Portsmouth, PO6 1RU Hampshire, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more
Company replied
Very pleased with our Chelford Dusk and Marine blue combo kitchen supplied by Portsmouth branch. Excellent service from Harry through the design process, great ideas and suggestions, accommodated our... See more
Company replied
Howdens Portsmouth store have been excellent. They designed and supplied our kitchen. The designer could not have been more helpful. The kitchen arrived on time and was of great quality. We hav... See more
Company replied
Honest assessment provided as to quality of wardrobe mirror doors that I was going to buy which lead to buying a more expensive but superior product Glad I did though door set very nice indeed
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Fitzherbert Road, Farlington Industrial Estate, Portsmouth, PO6 1RU, Hampshire, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The design team in particular Harry was great, very helpful and for our first ever new kitchen made it easy for us

Reply from Howdens - Portsmouth
Howdens Portsmouth store have been excellent. They designed and supplied our kitchen. The designer could not have been more helpful. The kitchen arrived on time and was of great quality.
We have no hesitation in recommending Howdens kitchens.

Reply from Howdens - Portsmouth
always a pleasure dealing with Howdens and all the great staff there

Reply from Howdens - Portsmouth

Reply from Howdens - Portsmouth
Honest assessment provided as to quality of wardrobe mirror doors that I was going to buy which lead to buying a more expensive but superior product
Glad I did though door set very nice indeed

Reply from Howdens - Portsmouth
It is always a pleasure to visit Howdens local store with helpful Customer service and a wide stock of materials

Reply from Howdens - Portsmouth
Great staff at Farlington always happy to help with account queries. Took time to go over everything I needed. Thankyou!

Reply from Howdens - Portsmouth
Agreed a price with Rachel for 100 m2 of flooring, they couldn’t deliver Friday then said Saturday 830am , I get phone call 9am for payment of 500£ more than agreed , they said there look into it so 2hrs later another phone for payment £60 more than agreed so I pay this reluctantly, delivery turns up with wrong colour flooring, absolutely useless company

Reply from Howdens - Portsmouth

Reply from Howdens - Portsmouth

Reply from Howdens - Portsmouth
The item was the cheapest in the area and the service was excellent as always why would you go anywhere else

Reply from Howdens - Portsmouth
Great service from Shannon at the Portsmouth depot nothing was too much trouble for her. Very competitive price.

Reply from Howdens - Portsmouth
Really looked after and helped during the process. Complete design and support throughout!

Reply from Howdens - Portsmouth
Sent my customers in to view product, 1st class service by IAN , thank you .

Reply from Howdens - Portsmouth
Absolutely overwhelmed by the amount of help I’ve received by Harry. What a A* guy, cannot recommend someone enough. If you have any questions regarding your new kitchen; he knows exactly how to help in every way possible! He’s made my dream kitchen come to life! Thank you so much! Give this guy a raise! Xx

Reply from Howdens - Portsmouth
Absolutely awful experience of customer service at Portsmouth Farlington Branch.
Supplied wrong size lining. Called spoke to manage, explained. Easier if I swapped it over at the Chichester branch. She checked they had some, agreed she would contact. This went smoothly, the managed there said take the wrong lining back, he would only bin it. Mistakes happen and whilst I didn't need it I didn't want a wrong size for me but perfectly good lining going in the bin. I thought well this compensates me for the wasted time I have had - what a great
service after all. Next day I get a bill for the replacement lining from Shannon at the Portsmouth branch. Basically, she firstly denied getting it wrong, then recalled but said I should have checked, then denied sending the extra invoice, I read to her it was raised by her a 14:45 the previous day, then blamed the other manager for giving me the lining. She insisted I return it. If they wanted to collect that was fine I final said, yes she said yes but would charge for collection. Of course that was not acceptable to me so she said she would have to talk to both managers and get back to me - nothing. After 6 calls she didn't call me back so I was force to return it on my Saturday wasting yes another hour of my time. And then she blamed her manager for not sorting as promised. I have completed many 5 star reviews of Howdens but this has put me off ever using them again!

Reply from Howdens - Portsmouth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.