Howdens - Prestwich Reviews 47

Recently had an opportunity to have my kitchen re-desinged and the work of the Kitchen Designer (Joanne) from Prestwich Howdens, made the experience really great. She was fantastic. Visited my home, took measurements, offered real visionary design. This was due to the detail in the design and their knowledge to enhance the overall design, plus making the space work for me - creative solutions! Worked to make things work quickly and turn it around. The wider team really helpful to support the delivery of items and answer the constant queries from myself and my builder. Big thanks to Steve the manager whose years of experience and ability to trouble-shoot was noted.

This is my third review of Howdens Prestwich.
Everyone is helpful with an excellent knowledge of products. They always go the extra mile to help sometime delivering materials personally to help me out.

Friendly people lots of knowledge had what I wanted. Even the manager came to help lovely group

I was delighted with the excellent service while ordering my kitchen
The staff were very helpful and professional. They were great with their advice and knowledge which resulted in me making the proper decisions that resulted in me being very happy with my purchase.
I was really pleased with the service and the advice given to me

amazing experience and great customer service

I'm lanlord and kitchen fitter i was given price from howden in prestwich £96 for 600 base unit next day I was driving from different branch and they gave me price 67+vat but when prestwich finds out they left nite on my account to charge me there prices which was 25% extra as its just rip off I will not recommend any 1 to buy kitchen from this company and will never go again and close my account by tomro

Measured, designed and supplied units for a new kitchen at short notice at a reasonable price. All items were delivered promptly as agreed. Great customer care from all involved - from kitchen designer to Manager to van driver who delivered. Thank you.

so i bought a kitchen from howdens and honeslty i must of been the hardest customer ever, i changed my mind at least 4 times and nathan assured me he would sort it each and every time, and he did, he designed my kitchen so many times because i was being fussy and i’ve now got the best choice ever, all done to nathan as he supported me from beginning to end, thankyou so much to all the other staff who helped me as i changed things along the way too, you really have all been really helpful. so thankyou all so much for your support my kitchen is absolutely spot on i love it x

Came out to measure kitchen planned it made few changes and went back to check measurements,all done very well.

Perfect service

Fantastic service. Thanks

Fast... trustworthy... customer service...
All tops ppl you can reliy on
& Nathan top man

We have just ordered some doors, casings and essentials from Howdens in Prestwich. We were served by Neil Farrell. I just wanted to say how pleasant and excellent the service was from stepping through the door to going out.

I never appreciated how complex it was to buy doors and Neil was just fantastic, he was thorough, pleasant and so helpful. Much appreciated.

Lauren the kitchen advisor helped me replace flood damaged kitchen, took time to research all units required, consumate professional, Thankyou so much Lauren for all your help, she is a credit to howdens !

Staff at the Manchester and Prestwich branch are amazing, nothing a problem and alway willing to help.

Best team. Good excellent service. Thanks

My experience with Howden's was a mixed bag really. Overall, I am happy with the end result which is the most important thing. Howden's is still probably the best place to get a kitchen from - cheaper than the other big names like Wren, Wickes, Magnet etc.

I had my kitchen measured up by Howden's and came in a couple of weeks later for design planning. The original design that Howden's presented was not what I had envisioned, but really this was my fault as I hadn't made my preferences clear. We had a second design session to tidy everything up, agreed the price, and arranged a fitting date. The kitchen and worktop were fitted in reasonably good time. The end result was a high-quality kitchen.

Unfortunately, I can't give 5 stars for a couple of reasons. The main issue came when Howden's worktop company, Sheridan's, came to measure up for the worktop. They immediately realised that the kitchen was entirely flawed; the design Howden's had created did not provide enough support for the kitchen to hold up a worktop. Initially, I was worried my kitchen fitters had made a mistake, but the Sheridan's employee confirmed that he had checked the drawings and this was a design error. He rang Howden's and explained the situation. At first Howden's inferred it could be a kitchen fitter issue, but quickly conceded that it was their fault. The result was that approximately a third of my kitchen had to be moved about an inch. This pushed back everything on my schedule. Howden's had to arrange someone to come and price up the repairs, then find a suitable time to come and complete the work. Of course, Howden's paid for this as it was their error. We could finally have the worktop measured up and ordered. The worktop was of good quality, although I am not sure the price was quite as competitive as the kitchen itself.

When all was done and dusted, I mentioned to Howden's that there was one item missing from the order, which was an internal drawer pack (RRP ~ £150). It was on the original order and thrown in as a 'freebie', but not received. The employee from Howden's actually came to my house to verify if this was true (not sure why I would lie about such a small fee considering the total cost of the kitchen was over £10k). He confirmed the drawer had not been received, and would arrange for another to be sent over. I only heard from him again when the worktop had been fitted, chasing payment. I did not receive the missing item and ended up buying another from a different Howden's store.

If I was to get another kitchen in the future I would probably still go to Howden's, as the prices and quality are very good, although I would not use the Prestwich branch. I would purchase the worktop from elsewhere too.

Excellent from start to finish, can't do enough for you.