Howdens - Southgate Reviews 

The staff are very helpful and professional when they saw me sitting outside, they opened up five minutes early
when I gave my order I had forgotten an item which would’ve been a disaster? Had I not had it The warehouse staff were very helpful and speedy to get me on my way all in all can’t recommend them enough.

REFERENCE: Howdens Southgate 173/0432215 -

I purchased a Howdens kitchen units (chleford ivory) from Howdens Southgate.

1. It has been appalling to find such bad assembly quality from all the white ready-assembled cabinets Howdens supplied to me, in addition to their sealing problems of chipboards used.

1)All the back panels of ready-assembled white cabinets have been poorly fixed with something like staples only.

2) The condition of the back panels are very poor so that they are all warped to some degree - as evidenced by the irregular gaps between the back panels and the shelves in all the wall cabinets, the gaps between the back panels and the side panels in some cabinets. In such cases, not only moisture can easily come into the cabinets, but also little bugs.

3) All the assembled drawer baseboards are not sealed (CIV5127, CIV5146), nor are some of the panels of built-under oven housing base cabinet (CIV 560G). This is completely not suitable for kitchen cabinets.

4) It is obvious when sealing the edges, the manufacture used an edging tape/edging banding smaller by 1mm than the thickness of the chipboards. In addition, the sealing machine didn't seem to produce a temperature high enough to seal the edges properly and seamlessly. Such bad finish will make the chipboards prone to moisture in humid conditions.

5) The corner cabinet is poorly designed and assembled - instead of using a whole sturdy board as its base, the manufacturer used two chip boards connected together, leaving small gaps in between.

6) A damaged board was fixed as the top board of Tall Mwave Twr White cabinet (CIV561T)

7) For the same type of base units some boards go flush with the adjacent boards while others don't. It showed bad quality control of cabinet assembling.

2. All the ivory MFC boards (Decor Ends) have some degree of sealing problems too. The edging tape/banding are smaller by 1mm than the thickness of the MFC boards (18mm). In addition, the sealing machine didn't seal the edges properly and seamlessly. Such sealing finish is not acceptable for units to be used in kitchen and will be prone to moisture.

3. At least 5 decor ends of wall units already showed signs of tiny/small gaps at the edges (DRK3239)

4. MFC boards and MDF boards were packed directly into the cardboards without a moist resistant film/membrane.

I have submitted all photo evidences of faulty goods to Howdens Southgate on and before January 18 2024.

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Howdens Southgate that goods be as described, fit for purpose and of satisfactory quality.

As Howdens Southgate is in breach of contract and I've owned the product between 31 days and 6 months (all products delivered in December 2024), I am within my statutory rights to ask for it to be refunded.

Really helpful staff and with all my eqeries

Customer care second to none.

Quick, no fuss, knew his job.

The staff are very helpful and have most off the materials in stock

Very high quality kitchen units, it’s clear that it’s been designed by experts. I’m very pleased with them. Would definitely recommend

H&A Carpentry

Great customer service and easy to install products

Very helpful. Great price for great quality.

Great service and friendly ppl !! :)

Good service and very friendly

Exelent service

The staff was knowledgeable and helpful

My local branch staff are always helpful - with particular shout out for Maggie who will always go that extra mile!
Good product range and and stock availability.

Great service from Joe recommended new vinyl click bathroom/kitchen click flooring by karndean super product looks amazing down price good to very hard wearing product

Efficient, precise, friendly service at ordering stage by Maggie supported by warehouse staff who despite being a busy day when they were receiving their own delivery gathered my goods efficiently and enabled me to pick up the kitchen on the same day. A good working efficient service by all, credit to Paul (the manager) Thank you

Easy to communicate and efficient on costumer satisfaction based on trust and qualifications.

Opening account was made easy with prompt attention from staff, contacting head office to activate account so purchase could be made on the spot. Well looked after.

I went to Southgate Howdens for my kitchen design long ago and Maggie helped me with my kitchen order. She was very patient and understood my requirements and gave me valuable advice which helped me a lot. In spite of being on leave, she made sure that her colleague Brandon helps us. He also quickly gave the quote to us. Unfortunately, things didn't work out because of some builder issue. Again, I found a good builder and she quickly made his account and also promptly gave a quote for me to understand my expenses. She also reviewed the order and suggested improvements/additions. Maggie is really an asset for the Howdens. Her patience and helpfulness are really commendable. All the staff in general is very understanding and helpful.

We found the people there to be very helpful and the service they give is AA.