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Howdens - St Albans Reviews 

73
•
TrustScore 4.5 out of 5

4.4

10 Brick Knoll Park, Ashley Road, St. Albans, AL1 5UG Hertfordshire, East Anglia, GB

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Rated 5 out of 5 stars

We can't recommend Howdens enough, specifically Callum! He helped us create the kitchen of our dreams and we will be forever grateful! He listened, advised and always had the time for us, despite the... See more

Company replied

Rated 5 out of 5 stars

From the very first moment we walked in we were met with the most welcoming and helpful staff imagineable. We visited on many occasions whilst making our decision and each time was the same.... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Howden’s St Albans. Gary took us through the design and supply process perfectly and guided us every step of the way - a fantastic ambassador for Howdens. The team at St Alba... See more

Company replied

Rated 5 out of 5 stars

I use this Branch for all the Teapoints I purchase for my Projects, amazing service from the initial enquiry through to delivery of the goods. Counter staff are very knowledgeable and warehouse serv... See more

Company replied


Company details

  1. Kitchen supply shop
  2. also in
  3. Bedroom furniture shop
  4. Door supplier
  5. Flooring Shop
  6. Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 10 Brick Knoll Park, Ashley Road, St. Albans, AL1 5UG, Hertfordshire, East Anglia, United Kingdom

  • 01727 850 734

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

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4.4

All reviews

(73)

8,663 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic service from start to finish

A fantastic service from start to finish. Dena designed a fantastic wardrobe and additional kitchen cupboards. Her suggestions were far superior to other suppliers. Would highly recommend.

21 October 2026
Unprompted review
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Reply from Howdens - St Albans

Good morning, thanks so much for leaving this 5* review! We hope to see you again soon.

Many Thanks,
Alexandra

Rated 2 out of 5 stars

Very disappointing experience with Howdens St Albans

We bought our kitchen through Howdens St Albans and, as we did not have a fitter, specifically asked the depot for their “recommended list of local traders”. Howdens sent us a list of local tradespeople and we selected our fitter from that list.

Unfortunately, we have been trying to get the remaining installation work completed since June, with repeated delays, last-minute cancellations and difficulty getting responses from the fitter. We raised these issues with Howdens but have not received any meaningful follow-up.

We are now also waiting for a refund for unused items. We were initially told the items needed to be returned by the fitter. He has since confirmed they were returned, but Howdens has now told us that they cannot process our refund because the fitter owes money on his Howdens account — and that we need to contact him ourselves.

I find it very concerning that our refund is being held up by a financial issue between Howdens and a tradesperson whose details were provided to us by their own depot. We have already spent months chasing this fitter to complete our kitchen, and we are now being asked to chase him over his debt to Howdens as well.

We have now raised this as a formal complaint and hope Howdens will resolve the refund and properly address the concerns we have raised.

22 September 2026
Unprompted review
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Reply from Howdens - St Albans

We have been made aware that our Customer Services team is aware of this matter. Please be assured that this is currently being investigated by the relevant teams.

Many Thanks
Alexandra

Rated 5 out of 5 stars

Fantastic experience at St Albans

From the very first moment we walked in we were met with the most welcoming and helpful staff imagineable.
We visited on many occasions whilst making our decision and each time was the same.
Callum came out to design our kitchen and we couldn't have had a better experience. He listened to everything we wanted and came up with a fabulous design and solutions and was incredibly patient when we kept making little changes; nothing was too much trouble and always on hand with a smile!
We think the quality of Howden's kitchens is really unbeatable for the price.
I can honestly say I feel quite sad our experience has come to an end as I will genuinely miss the friendly banter.
I daresay it won't be long until we are back to plan the bedrooms!

15 September 2026
Unprompted review
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Reply from Howdens - St Albans

Hello Helen, Thanks for reviewing our Howdens - St Albans depot. Take care and have a lovely day. Many Thanks, Alexandra

Rated 5 out of 5 stars

Amazing!

We can't recommend Howdens enough, specifically Callum! He helped us create the kitchen of our dreams and we will be forever grateful! He listened, advised and always had the time for us, despite the many questions we had! We felt reassured throughout the whole process and we were very grateful for the time Callum spent helping us. Thank you Callum!

1 July 2026
Unprompted review
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Reply from Howdens - St Albans

Hello Philly Lear,

Thank you for your wonderful feedback and for highlighting Callum's exceptional service.

Best wishes, Alexandra

Rated 5 out of 5 stars

Good service

Good service

18 August 2026
Howdens - St Albans logo

Reply from Howdens - St Albans

Hello Need,

Thank you for your feedback and for rating our service with 5 stars.

Best wishes, Alexandra

Rated 5 out of 5 stars

Very friendly staff ,wanted to replace…

Very friendly staff ,wanted to replace kitchen doors from a non howedens carcasses ,they went beyond to help with getting it to match up.
Great branch

27 April 2026
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Reply from Howdens - St Albans

Hello Lou Paris, I am sure the team will be pleased to read your kind words! Best wishes, Alexandra

Rated 5 out of 5 stars

Always a great service friendly…

Always a great service friendly experienced staff who can’t do enough to help.

23 March 2026
Unprompted review
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Reply from Howdens - St Albans

Good morning, Thank you for your great feedback. Have a great day, Alexandra

Rated 5 out of 5 stars

Great customer service from Sarah

Great customer service from Sarah, delighted with the service.
Alison Bowler Interiors

18 November 2025
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Reply from Howdens - St Albans

Hello Alison,

Thank you for your kind words about the service you received from Sarah. We're delighted to hear that you were pleased with your experience at Howdens - St Albans depot!

Best wishes, Aine

Rated 3 out of 5 stars

It took 4 attempts to get the correct…

It took 4 attempts to get the correct kitchen kick boards.

3 November 2025
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Reply from Howdens - St Albans

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Wardrobe

Love the people down there they are so helpful and care that you have the correct product if it’s sent out incorrectly

19 May 2025
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Reply from Howdens - St Albans

Hello Shaun, good morning

Thank you for your kind words and for highlighting the helpfulness of our team. We're pleased to hear that you had a positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Great staff very helpful

Great staff very helpful, and the all important sense of humour.

14 July 2025
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Reply from Howdens - St Albans

Hello, good morning,

Thank you for your kind review. We're pleased to hear that our staff were helpful and that you appreciated their sense of humour.

Best wishes,

Rated 2 out of 5 stars

Howdens

Howdens, St Albans. Lack of respect. Echo-ing a previous customer's feedback, promised a quote which didn't arrive. Also a different branch took better measurements and provided correct information

23 May 2025
Unprompted review
Howdens - St Albans logo

Reply from Howdens - St Albans

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Great friendly service

Great friendly service
I enjoy a trip to Howdens

14 April 2025
Howdens - St Albans logo

Reply from Howdens - St Albans

Hello Stephen,

Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear that you enjoy visiting Howdens in St Albans.

Best wishes,

Rated 5 out of 5 stars

Well presented store and helpful staff

Well presented store and helpful staff. St Albans branch is what I expected when visiting. Clean, welcoming and presentable. Staff helped me with understanding their ranges and spent quality time ensuring I left with all the information I needed. Can’t fault this team. Thanks.

9 December 2024
Unprompted review
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Reply from Howdens - St Albans

Good morning, Thank you for your feedback on our Howdens - St Albans depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Excellent branch

Always have stock and very helpful staff
Thank you very much for your help and support

27 January 2025
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Reply from Howdens - St Albans

Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

The St Albans branch are a great bunch…

The St Albans branch are a great bunch and really take care of you when your there Dan has to be one the friendliest designers I have met

7 January 2025
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Reply from Howdens - St Albans

Hi L&M BUILDING & CARPENTRY SERVI, thanks for leaving this 5-star review for the Howdens - St Albans depot! Have a lovely day!

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