Banner for Howdens - Stourbridge

Howdens - Stourbridge Reviews 121

TrustScore 4.5 out of 5

4.5

Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN West Midlands, Wales & West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It took only one phone call when my elderly frail mother had a problem with her (just) out of warranty freezer. Alex listened, was understanding and went above and beyond to resolve the problem on the... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with world class customer service at Howdens, Stourbridge. Thanks especially to Scott for helping set up my account, keeping in contact about my order and having it exactly when... See more

Company replied

Rated 5 out of 5 stars

I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengt... See more

Company replied

Rated 5 out of 5 stars

I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was... See more

Company replied


Company details

  1. #56 of 135 best companies in Kitchen supply shop
  2. #76 of 227 best companies in Bedroom furniture shop
  3. #24 of 62 best companies in Door supplier
  4. #30 of 82 best companies in Flooring Shop
  5. #17 of 44 best companies in Kitchen Furniture Shop

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Blocks J1 & J2, Stourbridge Industrial Estate, Mill Race Lane, DY8 1JN, West Midlands, Wales & West, United Kingdom

  • 01384 302 030

4.5

Excellent

TrustScore 4.5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

11 February 2026
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Martin,

Thank you for your feedback and for rating our service so highly.

Best wishes, Alexandra

Rated 2 out of 5 stars

Sorting exact unit sizes available a nightmare

Needed units to fit a fixed space made up of multiple stacked units - with doors taller than total unit sizes. Very very difficult to sort out sizes of units available to make up stack. Sizes of doors in particular styles was even more difficult to sort out.
Having done that, in going to order we discover the sizes on your sales system are always the same as the catalogue.
Arghh.

1 September 2025
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Good products

Good products, good prices, friendly and helpful staff

11 August 2025
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Mr. Padmore,

Thank you for your positive feedback on our products, prices, and staff. We're pleased to hear about your satisfaction with our services at Howdens - Stourbridge.

Best wishes,

Rated 5 out of 5 stars

Great staff always very helpful

Great staff always very helpful

25 July 2025
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Kerry, good morning,

Thank you for your kind words about our staff at Howdens - Stourbridge. We're pleased to hear that you found our team helpful.

Best wishes,

Rated 5 out of 5 stars

Staff very helpful with ordering our…

Staff very helpful with ordering our new kitchen, nothing to much trouble

7 July 2025
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Mandy, good morning

Thank you for your kind words about our staff and their assistance with your kitchen order. We're pleased to hear that you had a positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Excellent Service

Visited Howdens Stourbridge today. I was served by Jon who was extremely helpful and friendly. Nothing was too much trouble for him and I left with plenty of ideas and prices. I will definitely be returning.

21 May 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Robert,

Thank you for sharing your positive experience at Howdens Stourbridge. We're pleased to hear that Jon was able to assist you effectively, and we look forward to welcoming you back in the future.

Best wishes,

Rated 5 out of 5 stars

Professional and reliable

Professional and reliable, excellent quality and value.

16 May 2025
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello WALL HEATH DESIGN LIMITED,

Thank you for your kind words and for rating us 5 stars. We're pleased to hear that you found our service professional and reliable, and that you appreciate the quality and value we offer.

Best wishes,
The Howdens – Stourbridge Team

Rated 5 out of 5 stars
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Mark, good morning

Thank you for your positive feedback. We're pleased to hear that you found the ordering process easy and our team helpful.

Best wishes,

Rated 5 out of 5 stars

I ordered my kitchen from Howdens…

I ordered my kitchen from Howdens Stourbridge, I was recommended a fitter who never even turned up, not a good start! The kitchen was delivered and once it was in the process of being fitted it became apparent that stuff was missing, damaged and some of it wasn't even my order!! Over the course of many weeks I had to go there possibly fifteen times to sort out these problems.
I spoke to the two best blokes over these visits on the front desk John and Dean, they helped me every time, they replaced damaged items, ordered missing items gave me advice etc. The thing that really impressed me was that they never doubted my word, never questioned me but instead just helped me. It would be really good if this was drawn to the attention of the store manager and he recognises how good they are with customers, for me they went above and beyond, both knowledgeable and professional and a great attitude to customers. I have given a five star review only because of these two....thank you John and Dean

1 April 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Good morning, Thanks for reviewing our Howdens - Stourbridge depot. Have a great day.

Rated 5 out of 5 stars

Extremely happy with service.

We can't praise our kitchen designer/organiser enough, Faith was really thorough, helpful, professional and enthusiastic throughout the whole process, she also organised the t.v wall and utility and we are shortly going back for bedroom wardrobes and office furniture.
Very happy with the service.

20 March 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Good morning, Thanks for reviewing our Howdens - Stourbridge depot. Take care and have a lovely day.

Rated 2 out of 5 stars

Missing items and poor service

Poor service, had to make numerous phone calls and personal visits to get the correct equipment required due to poor design and measurements. Dealt with at least 5 separate people in the office for my job. They tried to blame it on my fitter. Had a huge gap at the end of the units, granted they gave me a “free” panel to fill it. Plus some sink pipes worth £50 after I asked for them. Guy on the front desk was really helpful but could not do much without a mangers approval. Will not use them again

14 March 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Been using howdens in Stourbridge for…

Been using howdens in Stourbridge for years great service Scott and John on the front desk are excellent always offer great advice and get everything order on time for the job to run smoothly couldn’t recommend this branch enough

1 March 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hello Adam,

Thank you for your kind words and for being a loyal customer of Howdens in Stourbridge. We're pleased to hear that Scott and John have consistently provided excellent service and advice to ensure your projects run smoothly.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars

Been using Howdens stourbridge for…

Been using Howdens stourbridge for years, fantastic depot, service and experienced staff.

13 February 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Good afternoon, Thank you for taking the time to write such a great review. Have a great day.

Rated 5 out of 5 stars

Great Service

I've used this branch to order doors over the last few months. Scott on the trade counter has been excellent. He made sure the doors were ordered in, in some cases from another branch, so there was no delay. Top-class service; which isn't always the case on trade counters. The prices were very competitive. Will definitely use Howdens for more doors.

7 February 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hi there, It's great to read your feedback regarding our service. Have a great day.

Rated 5 out of 5 stars

Superb service from Sheila at Stourbridge

I contacted Sheila after previously being dissatisfied with a response re the quality of my Mom’s kitchens units. Sheila took the time to listen and understand what was wrong . She went to great lengths to resolve my complaint and I am now happy with the outcome .

16 January 2025
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Hi there Caroline Marsden, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

This is my 3rd kitchen this year from…

This is my 3rd kitchen this year from Howdens, firstly the product is excellent but almost more importantly the customer service is exceptional from Adele in the design studio to Helen, Chloe and Scott on customer services I could not fault them. I used a fitted recommended by them this time Joe Osborne who is first rate! Will most certainly be using Howdens again in the future and would highly recommend both the product and the service.

6 January 2025
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Thanks for leaving this 5-star review for the Howdens - Stourbridge depot! All the best.

Rated 1 out of 5 stars

Disaster

Disaster.
Incomplete deliveries with no prior communication.
Warped doors.
Damaged cabinets.
Missing and insufficient parts
No response to put things right.

22 November 2024
Unprompted review
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

In safe hands with Howdens

Great commination from beginning to end. From initial contact to after care the staff are very willing to help.
The product is very good too.

21 September 2024
Howdens - Stourbridge logo

Reply from Howdens - Stourbridge

Good morning Holly Cartwright, thank you for taking the time to leave this review. Have a lovely day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look