Hoxtonhotels Reviews 20

1h 30 TO CHANGE BEDDING

Called days ahead of my booking to request allergy safe bedding. Also confirmed this over email.

However, after arriving around 10pm and ready to go to sleep, I noticed the bedding was not allergy safe.

Once I’d asked at the desk, they confirmed that this should’ve already been prepared, they would get the correct bedding to the room. It was the. 11:20pm before this bedding arrived meaning we couldn’t go to bed till past this time.

For a hotel, this is terrible service. In addition to the fact they’ve not taken a medical allergy seriously which could’ve resulted in serious harm to myself.

The staff were rude, bored and unhelpful. They were more interested in having conversations with one another.

Would NEVER recommend to stay here.

I’ve stayed in many of the Hoxton hotels, both in London, NYC and Rome. Most recently I stayed at the Hoxton Holborn; the room was comfortable and clean, and the staff were incredibly helpful. Would recommend

Hoxton Holborn Hotel London was an absolute shambles. Attended a work conference with overnight stay and honestly, so thankful for the company of lovely colleagues because the hotel hospitality was dreadful.

Breakfast was so slow, some later arrivals got what they ordered within moments and we had to cancel ours in the end as we’d waited over 40 minutes for a simple poached eggs on toast. The waitresses were seriously not in the least bit bothered at all.

The room was small but comfortable and clean but the shower did not work - 4 drips of water so completely useless, plan B was to have a sink wash - no chance as the hot water tap didn’t work either. Had to cold wash which was a joke!

The bedroom decor I guess was supposed to be modern, but the wall paper was very macabre and a little freaky - who wants to see a woman being decapitated the moment they wake up? Seriously? The designer needs a P45!

And as for the food, it was worse than appalling. The company paid a LOT of money for a dinner of aged beef - it was that rare it could’ve donated the blood to the local hospital, the chicken was pink, also with blood running through it, the fish was just fish but grey looking, oily roasted veg and potatoes BUT - and I exaggerate not - everything was stone cold. The plates were cold and already set on the table, the platters with the food on were cold as was the food. It had been cooked (ish) at some point and clearly left for hours, nothing was warm at all, not even the potatoes and the ‘jus’ had grease spots on the top because it too had gone cold.

I question whether this hotel can do anything warm - food/water/coffee urn. Shameful!

Trustpilot: hoxtonhotels.com is no longer a valid URL and it automatically redirects to thehoxton.com

Please update their name from Hoxtonhotels to The Hoxton.

Here’s (one of) the problem with the Hoxton.

Management care more about hobos, students, jobless hipsters showing off their MacBooks in the lobby and anyone else too cool to fit in any categories over their own guests.

They value litteraly anyone who’ll give them £4 for a (bitter) coffee rather than their own guests. The lobby is privatised for these people at the guests expenses. Understand this: there’s no room in the lobby if you’d like to have a coffee.
If you have to work, no room for you either. It’s the hunger games to find a spot. Forget about reserving a table for yourself.

Their employees are too afraid to offend the non-guests. Strange business model. Oh! And it becomes a night club around 7 PM. Forget about Friday and Saturday evenings: they compete with the Fabric! (London night club) I won’t even talk about how small and noisy the rooms are.

It’s like the maids are moving heavy and loud furniture every morning above your head. Needless to say I’ll never come back here but hey, if you find yourself cold and bored in the streets one of these rainy days in London, the shelter Hoxton will gladly welcome you!

Adding: this review is probably going to be hidden on Google so I hope me adding this will put it back at the top.

I checked in at your hotel on the afternoon of the 14th. Initially, I was impressed by the service and design aesthetics. However, my experience took a downturn when I encountered your night reception manager, he told me his name is JC.（sound）

After attending a show with my girlfriend, we returned to the hotel at night and realized we had misplaced our room key. We approached the front desk to request a replacement. One of the staff members, a sturdily built male who resembled a bartender (the other was a female), assisted us. He asked for my passport, but I informed him that it was locked in the room. He chuckled and said he had many questions to “interrogate” me with, as he couldn’t just let anyone claiming to have lost their key into a room. I agreed, and he proceeded to ask about my booking details, email, and phone number. I believe I answered four questions correctly. As he was pondering a fifth question, my girlfriend and I suggested that I could provide other identification, such as my driver’s license. He smile and retorted, “Why didn’t you offer that earlier? It would have saved us both some trouble.” I thought to myself, why didn’t he ask if I had other ID? Who is serving whom here? He seemed more suited for interrogations at a police station than hospitality.

Despite his arrogance, we didn’t want to argue, especially since it was Valentine’s Day. We resolved the issue, obtained the new key, and returned to our room.

Later, I encountered another issue: my phone couldn’t connect to the Wi-Fi. I called the front desk for assistance. The staff member advised me to reopen the login page. When I explained that it wasn’t working, he became impatient and insisted I come down so he could handle my phone himself. Valuing my privacy, and having already been unnecessarily questioned about my phone, email, and bank details earlier, I asked if he could guide me through the process over the phone. He responded, “If you come down, I can help you; if not, there’s nothing I can do.” I was taken aback. Having stayed in numerous hotels worldwide, most strive to assist their guests. It’s rare to encounter such unhelpful staff. I calmly asked for his name, and he proudly declared, “I’m JC, the night manager.” I suspect this JC is the same individual who earlier questioned my service professionalism.

I understand everyone has off days, but guests shouldn’t feel they’re being hassled, especially on special occasions when they’ve chosen your hotel for a memorable experience. It’s disappointing. Although a friend recommended your hotel, after this experience, I doubt I’ll return, as the service doesn’t align with the reputation and value I expected.

It was a nice stay in the Hoxton Shoreditch Hotel. All waiters were very friendly and hopeful. A huge thanks to Lola :)

Average service by them. Stay was fine

I had lunch at Chet’s in the Hoxton hotel Shepherds Bush. Just me, myself and I on business travel. Extremely friendly and efficient service from my waiter Deni, who went beyond!

This company is a tool of white supremacy. They only promote white people into positions of leadership or power. I watched them pass up candidates that had more qualifications, but were Hispanic, Black, or Transgender for white men and women, every single time.

We stayed 2 times in a week (with a short trip between to the Cottswalls) at the Hoxton Holburn Hotel in London. We booked thru Hotels.com. When we "re-checked" in for the 2nd part of our stay, we noticed we had a nicer/larger room and thought we just got lucky. But when we checked out at 5am on our way to the airport, we learned they charged us about $70 dollars more per night for our 4 nights without our authorization. The desk attendant said she had no authority to make any change to the bill and I'd have to call the manager when he got in at 9, when we'd be on our plane back to U.S. So, as of now, neither the hotel or Hotels.com will refund us for the hundreds of extra, unauthorized dollars they charged us.

I had dinner at Chet’s in the Hoxton hotel Shepherds Bush. Son, daughter in law and 4 grown up grandchildren. A perfect evening with great food and awesome cocktails. Very friendly and efficient service from our waiter Jeff. Very glad it’s local.

Fantastic Hotel, Very Moden, With Helpful Friendly Staff Great Food And Bar
My 94 Year Old Grandmother Loved the Place When She Stayed Here

Hoxton Grill, Shoreditch.

Hoxton grill, bar and restaurant, has long became one of my favorite places to go for some amazing food, great drinks and 6star customer service!

The ambient, vibes and the floor staff care is something next level. I must say, the customer service I received every time returning is never at fault! For example, returning back this weekend with friends for food and drinks, the team at the reception had a note next to my name: " Our loyal customers, please look after them"! I was welcomed with a smile and a warm " welcome back".

Highly recommend it to anyone who wants a great night out without a risk of it not being The Best! :) thank you, team Hoxton Grill!

I had a reservation for April 2020. Due to COVID-19 the reservation was cancelled. Even though I could have chosen a full refund, I choose to accept a voucher in order to help an Industry in need. I wasnt aware of the fact that the voucher ran out just a few months later. And now your customer service tells me that its worthless, that I have wasted more than 900 euros. Do you think thats fair? Do you think thats good customer service for a High end hotel?

enjoyed my stay, very nice hotel, thank you, will be back soon

The Hoxton, Amsterdam was perfect!

Beautiful presentation, a great location, friendly staff, good food and a great room.

I will definitely stay there again.

Fantastic place !!!!
The staff was så friendly, helpful and interested.
I think the idea with the breakfast on the door is cool and suites me perfekt :-)
The room (shoe box) has a nice bed and the bathroom has a good site.
This is a place where I will return to :-)
THANKS

I'm happy to say I have stayed there twice. Excellent customer service, the rooms are very clean and the free breakfast is yum!