Today I spoke with Anna, who was simply excellent. As a standalone HR professional, sometimes you need someone with the expertise to sense-check your thinking, challenge your perspective and he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia explained everything, she was really informative, helpful and professional. Throughout our calls, she asked if we understood everything and if we had any further questions. We didn't feel at a... See more
Company replied
a great experience from start to finish. No pushy sales people just good honest information on what was of interest to us as a company. Everything explained in full willing to go over anything again t... See more
Company replied
Absolutely zero complaints when using the CIPD Inform advice line. I can always get through really quickly and always makes my job in HR feel less alien when I speak to an actual human on the other en... See more
Company replied
Company details
- Human Resource Consulting
- Business management consultant
- Employment consultant
- Information Services
- Library
Written by the company
HR‐inform is your one‐stop shop for employment law guidance, HR best practice, industry news and useful tools at every point in the employee journey.
Contact info
Blackfriars Road 240, SE1 8NW, London, United Kingdom
- 08002315199
- clientexperience@hr-inform.co.uk
- www.hr-inform.co.uk
4.8
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Supportive, helpful and invaluable
Fraser was supportive, helpful, and went through each element of the issue I raised with him, to assist me in making the right decision for the process that may need to be undertaken.
The CIPD helpline has been, and continues to be of huge value to my business, and I would highly recommended.
7 January 2026
Unprompted review
Reply from CIPD HR-inform
Hi, thank you for your 5-star feedback.
It is great to hear that Fraser provided you with a supportive, helpful, service and thorough service, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Very prompt service and informative…
Very prompt service and informative walk through the platform. I spoke with Ellie Sawry who is very knowledgeable and explains everything very clearly, great product all round
6 January 2026
Unprompted review
Reply from CIPD HR-inform
Hi Alex, thank you for your 5-star feedback.
It is great to hear that Ellie was very knowledgeable, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Outstanding Support and Expertise
Adam Nutting was incredibly helpful and supportive. He answered all of my questions patiently and provided clear, straightforward responses. His deep knowledge in his field really stood out, and he made sure every query was fully addressed. I truly appreciate his professionalism and excellent support. Highly recommended.
19 December 2025
Unprompted review
Reply from CIPD HR-inform
Hi, thank you for your feedback.
It's great to hear that Adam provided you with a helpful and supportive service.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Ellie was very helpful in our short…
Ellie was very helpful in our short on-boarding call, helping the team with an initial show-round of the platform.
16 December 2025
Unprompted review
Reply from CIPD HR-inform
Hi Barry, thank you for your 5-star feedback.
It is great to hear that Ellie was very helpful, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
HR Inform Onboarding
Amelia was enthusiastic and informative in her demonstation and onboarding of the HR Inform system. Great job.
3 December 2025
Unprompted review
Reply from CIPD HR-inform
Hi Nick, thank you for your 5-star feedback.
We are thrilled to hear that Amelia provided you with an enthusiastic and informative service, during your recent onboarding session.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
HR Inform Pro Platform Onboarding…
HR Inform Pro Platform Onboarding session with Amelia, listened to what we wanted to understand about the recent upgrade and how we would navigate the platform. Friendly and knowledgeable. Thanks Amelia
2 December 2025
Unprompted review
Reply from CIPD HR-inform
Hi Michelle, thank you for your 5-star feedback.
It is great to hear that Amelia provided you with a friendly and knowledgeable service, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Five-Star Guidance Every Step of the Way
Adam Nutting has been absolutely outstanding from start to finish. He was supportive, brilliant and genuinely personable, and his empathy made a huge difference during what was a difficult time for me. It was clear he truly cared and was fully invested in helping me reach a positive outcome.
His expert advice was incredibly helpful. He took the time to go through every option I put forward, talking honestly about the risks and benefits of each one so I could make the right decision with confidence. I always felt he was right there with me, not just giving advice but really supporting me through it.
I also really appreciated how present he was. He checked in regularly, came along with me on the journey and called back straight away whenever I needed him. It made me feel heard, understood and never on my own.
Adam delivered a first-class service and made a genuinely human impact at a time when I needed it most. Thank you, Adam — a well-deserved five stars.
24 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi, thank you for your feedback.
It's great to hear that Adam provided you with a first-class service with 5-star guidance every step of the way. We are thrilled to learn that he took the time to go through every option you put forward.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Andy M
I have spoken to Andy M on several occasions now and his approach and advice are simply spot on (straight to the core of the matter, quickly). Most advisors at HR-inform are very good however Andy has been exceptional.
28 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi, thank you for your 5-star feedback.
It is great to hear that Andy provided you with an exceptional service, during your recent advisory calls.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Amelia ran through all the important…
Amelia ran through all the important parts of Croner i portal that I have signed up. This has made me more confident to start using the service straight away. Amelia also followed up with an email and has offered further support if required. That's great.
27 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Tim, thank you for your 5-star feedback.
It is great to hear that Amelia ran through all the important parts of the Croner-i portal, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Amelia explained everything
Amelia explained everything, she was really informative, helpful and professional. Throughout our calls, she asked if we understood everything and if we had any further questions. We didn't feel at all rushed throughout the call. She followed up with an email, which is also reassuring when you're using a new portal.
26 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Julie, thank you for your 5-star review.
It is great to hear that Amelia provided you with an informative, helpful and professional service, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Ellie Sawyer review
Ellie Sawyer delivered my training and she was brilliant. Any questions she was unsure of she seeked advice from the other departments in her team and got back to me with the outcomes within an hour of the training being complete. Thank you!
27 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Georgia, thank you for your feedback. We are thrilled to hear that Ellie has provided you with a very informative service during your recent onboarding process.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
New customer
Recently signed up to HR Inform and so far I've been impressed with the onboarding process. Both Euan and Ellie have been very helpful
20 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Claire, thank you for your feedback. We are thrilled to hear that both Euan and Ellie provided you with a very friendly service during your onboarding process.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Amelia Poole - Super Friendly and Helpful
Amelia Poole was super friendly and helpful on our intro call to the platform, thanks Amelia! :)
26 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Charlotte, thank you for your feedback. We are thrilled to hear Amelia provided you with a super friendly and helpful service during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Friendly and approachable team
I recently completed my Navigate Tax onboarding call with Amelia. Amelia was super friendly and approachable - no question was too small. She very quickly understood my needs and adapted the walk through to the topics and areas I noted I needed assistance on. A very enjoyable and helpful 30min call! Thanks Amelia :)
25 November 2025
Unprompted review
Reply from CIPD HR-inform
H Verity, thank you for your 5-star feedback.
It is great to hear that Amelia provided you with a friendly and approachable service, during your recent onboarding call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Just had an excellent call with Andy
Just had an excellent call with Andy, extremely helpful and knowledgeable. We were able to resolve the issue and agree on corrective action
25 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Darryn, thank you for your feedback. We are pleased to hear that Andrew provided you with an extremely informative and supportive call.
Please do not hesitate to reach out if you require any further support.
Thanks, CIPD HR-inform
Ellie's onboarding meeting was very…
Ellie's onboarding meeting was very professional and informative . She was extremely helpful and happy to answer any questions that I had.
21 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Rachel, thank you for your positive feedback.
We are pleased that you had a professional and informative meeting with Ellie, during your recent onboarding call. Please do not hesitate to reach out if you require any further support.
Thanks, Croner
One-stop shop for all things HR
This is an invaluable one-stop shop for all things HR. It's great to know that it's always 100% up to date with current legislation so you are working with accurate documents and materials. It's easy to navigate around (thanks to Amelia taking the time to give me an comprehensive guided tour) and well worth the investment.
20 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Hayley, thank you for your positive feedback. We are thrilled you find CIPD HRinform invaluable and a one-stop shop for all things HR! Please do not hesitate to reach out if you require any further support.
Thanks, Croner
Amelia was great
Amelia was incredible helpful and friendly - She showed me some very useful tools that are going to help me get the best from Croner-I. Thank you!
19 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi, thank you for your feedback!
We are thrilled to learn that Amelia provided you with a helpful and friendly service during your recent onboarding call. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you.
If you need any further support, please contact our Client Experience Team on 0800 231 5199.
Thanks, Croner-i
Very informative call
Very informative call. Amelia demonstrated the platform features excellently and it was well worth the time.
19 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Nick, thank you for your feedback!
We’re thrilled to hear that you had a positive experience with Amelia. Providing exceptional service is our top priority, and it’s rewarding to know that we’ve succeeded in delivering that for you.
If you need any further support, please contact our Client Experience Team on 0800 231 5199.
Thanks, Croner-i
CIPD Inform is excellent
The website is excellent. I highly recommend as an HR professional.
19 November 2025
Unprompted review
Reply from CIPD HR-inform
Hi Rosalind, thank you for your positive feedback. We are thrilled you find CIPD HRinform excellent and you recommend our services. Please do not hesitate to reach out if you require any further support.
Thanks, Croner
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