Bought plenty here over last few months necklaces, rings and a watch. Also has a watch bought eons ago repaired and resized and was done in time for an important event with no bother. Staff are alwa... See more
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Awful experience in this store due to staff. The second I walked in not once smile off the two assistance working and it only got worse once I spoke to them. The lady who I spoke with at the till was... See more
Company replied
I bought a Citizen watch from HSamuels branch,in Barrow in Furness. I took it back a couple of weeks ago,as it had a fault. They sent it off, had sorted & given back to me within 2 weeks. Nothing was... See more
I was greeted as soon as I walked into the store by the lovely staff. They helped me pick the perfect wedding ring. I couldn’t fault the place. Clean tidy and well organised. The staff are an absolute... See more
Company replied
Company details
About H.Samuel - Barrow
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
165 - 167 Dalton Road, LA14 1PX, Barrow, Barrow, United Kingdom
- 01229877115
4.5
Excellent
25 reviews
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Worth a visit
Always like visiting his store. Staff are friendly and helpful
21 March 2026
Unprompted review
It was easy to find what I wanted and…
It was easy to find what I wanted and easy to pay
23 June 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don't purchase for Adults
Item: 1357689
9ct Gold Swirl Stud Earrings
My Mum purchased these studs for my birthday in July. One had fallen out within days of wearing them as the stalks are not long enough for adult ears. My ear lobes are no thicker than any other adult ears but these are more for children and should be advertised as such. There is no way these stalks would stay in an adults ears for any length of time. Don't purchase for an adult
Item: 1357689
9ct Gold Swirl Stud Earrings
9ct Gold Swirl Stud Earrings
4 July 2023
Unprompted review
Reply from H.Samuel - Barrow
Hi Deb, thanks for your feedback. I am sorry to hear that you are unhappy with the quality of your earrings. I understand one of them had fallen out within days of wearing them. Please call our customer service team on 08004581065 with your case reference 02363664 so we can help you. Kind regards Elaine
Good service
Another purchase yesterday. As always the girls helped me choose the perfect gift . Great shop
20 July 2023
Unprompted review
I bought a Citizen watch from HSamuels…
I bought a Citizen watch from HSamuels branch,in Barrow in Furness. I took it back a couple of weeks ago,as it had a fault. They sent it off, had sorted & given back to me within 2 weeks. Nothing was to much trouble for them,can't praise the Barrow shop team enough.
22 April 2023
Unprompted review
I was greeted as soon as I walked into…
I was greeted as soon as I walked into the store by the lovely staff. They helped me pick the perfect wedding ring. I couldn’t fault the place. Clean tidy and well organised. The staff are an absolute credit.
26 October 2022
Unprompted review
Reply from H.Samuel - Barrow
Hi ! Thanks for your lovely feedback. It is very much appreciated. I am pleased to hear that you are happy with the service. Kind regards Elaine
Bought plenty here over last few months…
Bought plenty here over last few months necklaces, rings and a watch. Also has a watch bought eons ago repaired and resized and was done in time for an important event with no bother. Staff are always helpful and friendly and take real care making sure they have your sizes right. They also have endless patience with indecisive teens when choosing rings. Highly recommend
10 December 2022
Unprompted review
Reply from H.Samuel - Barrow
Hi ! Thanks for your feedback. It is very much appreciated. We are pleased to hear that you are happy with the service. Kind regards Elaine
Awful experience in this store due to…
Awful experience in this store due to staff. The second I walked in not once smile off the two assistance working and it only got worse once I spoke to them. The lady who I spoke with at the till was rude, my questions were answered in such a patronizing tone that I felt embarrassed and upset when I left this store. I was going to buy an expensive piece of jewelry from this shop but I wont be going back there again simply for this reason. Customer service training needed ASAP in the Barrow branch!
18 January 2023
Unprompted review
Reply from H.Samuel - Barrow
Hello Simone
Thank you for taking the time to provide us with this feedback.
I am so sorry that your service in store wasn't up to standards, I understand this is frustrating. We will use your feedback and I will be passing this back to the store manager so we can look into this. So thank you for your time.
Kind regards
Luke
The girls at the Barrow-in-Furness…
The girls at the Barrow-in-Furness store were very helpful and so friendly The store was very organised and we felt very safe in there .
4 July 2021
Everybody that works in our store are a credit to H.M.SAMUEL
Everybody that works in our store are a massive credit to your company-My mam has bad eyesight and couldnt see the earings properly-The nice lady removed from cabinet and patiently went through everything with her until my mam picked the ones she wanted-1st class service.
2 July 2021
The girls in the barrow shop couldn’t…
The girls in the barrow shop couldn’t have been more helpful all of them are a credit to you. The product was fantastic as well
23 June 2021
Fantastic service from this branch I…
Fantastic service from this branch I couldn't of asked for anything more.
11 June 2021
Excellent service
27 May 2021
The staff were very helpful and polite…
The staff were very helpful and polite Will go back to this shop.
Very happy with the goods which were great value for money
Thankyou'
25 May 2021
Great value and great service
25 May 2021
Very good service.
12 May 2021
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