I went into the Ealing Store on Saturday 18 December 2021 to enquire about a battery being replaced in a Rotary watch. The assistant who dealt with me advised that it would be necessary to send the... See more
Company replied
70 Ealing Broadway Centre, The Broadway, W5 5JY Ealing, Ealing Broadway, GB
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I went into the Ealing Store on Saturday 18 December 2021 to enquire about a battery being replaced in a Rotary watch. The assistant who dealt with me advised that it would be necessary to send the... See more
Company replied
Excellent service, I felt I was receiving genuine help to select the best piece to suit my needs. Based on this experience I would go back to the Ealing Broadway branch in West London.
Had a watch battery changed for a child’s watch. It took just ten minutes, Staff were helpful and efficient and the price was half of another chain I had contacted.
Really good customer service! The advisor was very helpful, great chat! Quick and efficient
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70 Ealing Broadway Centre, The Broadway, W5 5JY, Ealing, Ealing Broadway, United Kingdom
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I went into the Ealing Store on Saturday 18 December 2021 to enquire about a battery being replaced in a Rotary watch. The assistant who dealt with me advised that it would be necessary to send the watch away. He was clearly determined to be unhelpful as when I said that this would not be a problem, he replied that they were not accepting watches for any kind of servicing before Christmas. The person concerned clearly resents his job

Reply from H.Samuel - Ealing
Had a watch battery changed for a child’s watch. It took just ten minutes, Staff were helpful and efficient and the price was half of another chain I had contacted.
The staff were very helpful and quickly and efficiently completed our purchase.
Staff at H Samuel in Ealing Broadway Shopping Centre very efficient
Excellent service, I felt I was receiving genuine help to select the best piece to suit my needs. Based on this experience I would go back to the Ealing Broadway branch in West London.
I am happy with the earing I purchased and the shop assistant was very polite and helpful.
Amazing customer service from blonde guy (I think his name's Josh).
Really good customer service! The advisor was very helpful, great chat! Quick and efficient
Excellent watch for the price & safe click & collect. Very happy
The customer service was 11/10 the woman who delt with me was outstanding and very helpful
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