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H.Samuel - Ealing Reviews 14

•
TrustScore 4 out of 5

4.1

Jewellery shop
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70 Ealing Broadway Centre, The Broadway, W5 5JY Ealing, Ealing Broadway, GB

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02085798860

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Rated 1 out of 5 stars

I went into the Ealing Store on Saturday 18 December 2021 to enquire about a battery being replaced in a Rotary watch. The assistant who dealt with me advised that it would be necessary to send the... See more

Company replied

Rated 5 out of 5 stars

Excellent service, I felt I was receiving genuine help to select the best piece to suit my needs. Based on this experience I would go back to the Ealing Broadway branch in West London.

Rated 5 out of 5 stars

Had a watch battery changed for a child’s watch. It took just ten minutes, Staff were helpful and efficient and the price was half of another chain I had contacted.

Rated 5 out of 5 stars

Really good customer service! The advisor was very helpful, great chat! Quick and efficient

Company details

  1. Jewellery shop
  2. Ear-Piercing Service
  3. Jewellery Repair Service
  4. Watch repair shop
  5. Watch shop

About H.Samuel - Ealing

Written by the company

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Contact info

  • 70 Ealing Broadway Centre, The Broadway, W5 5JY, Ealing, Ealing Broadway, United Kingdom

  • 02085798860

4.1

Great

TrustScore 4 out of 5

14 reviews

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Rated 1 out of 5 stars

Bad service at the Ealing store of H Samuel

I went into the Ealing Store on Saturday 18 December 2021 to enquire about a battery being replaced in a Rotary watch. The assistant who dealt with me advised that it would be necessary to send the watch away. He was clearly determined to be unhelpful as when I said that this would not be a problem, he replied that they were not accepting watches for any kind of servicing before Christmas. The person concerned clearly resents his job

25 December 2021
Unprompted review
H.Samuel - Ealing logo

Reply from H.Samuel - Ealing

Hello Bik, Thank you for taking the time to provide feedback on your experience in store. I am so sorry to hear that the service you had from this store was not great. I will pass this feedback onto the store manager, so they can look into this. However if you are still waiting to have your battery changed or if you did not hand this into store, please call us on 0800 458 1065 option 3 and quote 01820919, and we will be more than happy to help you. Kind regards Luke

Rated 5 out of 5 stars

Excellent service

Excellent service, I felt I was receiving genuine help to select the best piece to suit my needs. Based on this experience I would go back to the Ealing Broadway branch in West London.

11 June 2021

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